Resources
Blog

header background image

call-recordings

10 ways call recordings can help your business

picture of the author Brittany | 13 may 2020

What is Automatic Call Distribution

What is Automatic Call Distribution and How is it Done?

picture of the author Brittany | 23 april 2020

business-IVR

Understanding IVR: What automation can do for your business presence

Maya | 21 april 2020

putting-calls-on-hold

6 Key Tips for Putting Your Calls on Hold

picture of the author Athénaïs | 14 april 2020

missed-calls

Missed calls: the high price businesses pay of failing to pick up the phone

Maya | 13 april 2020

telecom trends

Top 5 trends that will transform your business phone system in 2020

picture of the author Jashmin | 9 april 2020

manage-business-phone-hours

How to manage your business phone hours?

picture of the author Athénaïs | 8 april 2020

First call resolution

A Gold Standard Customer Service Metric — First Call Resolution

Maya | 7 april 2020

CTI for customer service

6 CTI buzzwords every Customer Service Manager should understand in 2020

Maya | 3 april 2020

well-organised conference calls

8 Tips for Well-Organised Conference Calls

picture of the author Athénaïs | 31 march 2020

VOIP support remote work

6 Important Ways a VoIP Business Phone System Supports Remote Work

Maya | 27 march 2020

Call center crisis

5 Steps to Keep Your Call Center Thriving During a Crisis

picture of the author Brittany | 24 march 2020

cloud phone system

5 Reasons You Should Switch to a Cloud-based Business Phone System Now

Maya | 24 march 2020

remote working tools

9 Tools Every Remote Worker Needs

picture of the author Renaud | 13 march 2020

5 Simple Steps for Optimizing the Quality of Your VoIP Calls

picture of the author Aymeric | 4 march 2020

Cold Calling: 6 Productivity Tools to Boost Your Results

picture of the author Paul | 26 february 2020

customer service calls

Customer Service Calls: Best Practices for Welcoming Clients and Prospects

picture of the author Athénais | 12 february 2020

Automatic Diallers in Call Centres

Automatic Diallers: Solutions designed for Call Centres

picture of the author Paul | 31 january 2020

5 Strategies for an Exceptional Call Centre

5 Strategies for an Exceptional Call Centre

picture of the author Brittany | 29 january 2020

Choosing Your Call Center Software

picture of the author Aymeric | 24 january 2020

telecommuting

[INFOGRAPHIC] Telecommuting, an emerging trend in the UK

picture of the author Athénaïs | 22 january 2020

3 Simple Tools for Your Call Center Software to Increase Your Sales

picture of the author Brittany | 21 january 2020

5 Essential Tools for Supervising Your Team’s Calls

picture of the author Brittany | 17 january 2020

tips-to-set-up-an-IVR

10 Tips for Setting Up Your IVR

picture of the author Paul Revellat | 9 january 2020

[INFOGRAPHIC] Business cloud in 6 statistics - December 2019

picture of the author Athénaïs | 3 january 2020

Practical Guide: Everything You Need to Get Started with Your Phone System

picture of the author Paul Revellat | 13 december 2019

20 call center software benefits for small businesses

picture of the author Athénaïs | 11 december 2019

Interactive Voice Response: why is it important for small businesses?

picture of the author Athénais | 9 december 2019

Customer service KPI tracking

Answer rate, NPS…which customer service call indicators should I track?

picture of the author Aymeric | 9 december 2019

8 good reasons to dematerialise your customer service phone system

picture of the author Renaud | 9 october 2018

9 good reasons to dematerialise your sales team’s telecom

picture of the author Renaud | 12 september 2018

9 good reasons to dematerialise your phone system

picture of the author Renaud | 28 june 2018

All you need to know about business telecom fraud

picture of the author Renaud | 12 april 2018

8 techniques to reduce wait time for your customer service

picture of the author Renaud | 29 march 2018

What’s the difference between VoIP and WebRTC?

picture of the author Renaud | 19 january 2018

From RTC to IP telecom

picture of the author Renaud | 20 july 2017

Show other articles

RingOver takes on the UK and Ireland with new startup-friendly plan

picture of the author Ginelle | 8 august 2019

[Tech] The “DIY” Culture

picture of the author Ludovic | 23 october 2018

How to manage your sales team from a distance

picture of the author Renaud | 14 june 2018

How to recruit the best talent for your customer service

picture of the author Renaud | 3 may 2018

Sales follow-up: how do you sign your prospects every time?

Yannick | 8 february 2018

The 10 golden rules for a quality customer service

picture of the author Renaud | 11 january 2018

Structuring in 2 steps: the key to your sales team’s success

Yannick | 4 january 2018

Burnout, the epidemic of the century

picture of the author Renaud | 21 december 2017

5 ways to reward your sales prospectors

Yannick | 7 december 2017

Sales prospecting: The 7 mistakes to avoid

Yannick | 23 november 2017

4 winning strategies for talking to your clients

picture of the author Renaud | 3 november 2017

19 free tools for launching your startup

picture of the author Renaud | 25 october 2017

Sales prospecting: how to succeed at cold calling

Yannick | 18 october 2017

Talking to your clients (or the importance of the phone in customer relations)

picture of the author Renaud | 20 september 2017

Remote work: how to manage your team from a distance

picture of the author Renaud | 6 july 2017

TOP