Renaud 12 september 2018 VoIPWebRTCphone

What’s the difference between VoIP and WebRTC?

While WebRTC is relatively new, VoIP has already been around for many years. But since we know that WebRTC is based on VoIP, what real difference is there between these two technologies?

A SHORT HISTORY OF VOIP AND WEBRTC
The first application of VoIP, or “Voice over IP,” was commercialised over 25 years ago. Innovative at the time, this technology consists of using an Internet connection...
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Renaud 28 june 2018 phonecustomer servicewait time

8 techniques to reduce wait time for your customer service

You know without a doubt that your customer service is your best ally for satisfying your clients...or your worst enemy, if it doesn’t succeed. So it’s no surprise that one of the main consumer criticisms with regard to customer service is the time spent waiting to speak to a representative on the phone. However, with these few simple guidelines, decreasing wait time is possible for...
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Renaud 14 june 2018 remote workingsale

How to manage your sales team from a distance

With more and more companies and employees opting to work remotely, the relationship between managers and their teams has transformed in depth to adapt to distance. This situation is even more common in the context of sales teams, which are often spread over a territory according to prospecting areas.

WHY CHOOSE LONG DISTANCE FOR YOUR SALES TEAM?
FOR COST REDUCTION
Whether it be your...
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Renaud 3 may 2018 customer servicerecruitingtips

How to recruit the best talent for your customer service

Whether you be a startup, an SME or a large group, recruiting good resources is indispensable for meeting your objectives. And this must happen in every department: IT, sales, marketing...as well as customer service!

YOUR CUSTOMER SERVICE IS YOUR BEST ALLY: DON’T NEGLECT IT
Your customer service represents your company and serves as a direct interface with your clients. Your customer...
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Renaud 12 april 2018 phonefraud

All you need to know about business telecom fraud

The amount of phone piracy reported to the AFUTT (French Association of Telecommunications Users) for individuals and to CRESTEL (network and telecom managers’ club for AFUTT) for professionals has risen significantly in recent years. This worldwide phenomenon was estimated at 46.8 billion euros in 2013 by the Communications Fraud Control Association (CFCA, an association bringing together many...
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