You know without a doubt that your customer service is your best ally for satisfying your clients...or your worst enemy, if it doesn’t succeed. So it’s no surprise that one of the main consumer criticisms with regard to customer service is the time spent waiting to speak to a representative on the phone. However, with these few simple guidelines, decreasing wait time is possible for...

With more and more companies and employees opting to work remotely, the relationship between managers and their teams has transformed in depth to adapt to distance. This situation is even more common in the context of sales teams, which are often spread over a territory according to prospecting areas.

WHY CHOOSE LONG DISTANCE FOR YOUR SALES TEAM?
FOR COST REDUCTION
Whether it be your...

Whether you be a startup, an SME or a large group, recruiting good resources is indispensable for meeting your objectives. And this must happen in every department: IT, sales, marketing...as well as customer service!

YOUR CUSTOMER SERVICE IS YOUR BEST ALLY: DON’T NEGLECT IT
Your customer service represents your company and serves as a direct interface with your clients. Your customer...

The amount of phone piracy reported to the AFUTT (French Association of Telecommunications Users) for individuals and to CRESTEL (network and telecom managers’ club for AFUTT) for professionals has risen significantly in recent years. This worldwide phenomenon was estimated at 46.8 billion euros in 2013 by the Communications Fraud Control Association (CFCA, an association bringing together many...