Yannick 8 février 2018 salestips

Sales follow-up: how do you sign your prospects every time?

Ever wondered if there’s a magic formula in terms of number and frequency of follow up when it comes to signing a prospect? Already been surprised to get a call back from a prospect that you believed to be a dead lead? How is it that certain targets will call you three years down the road, while today it’s a firm and definitive no?

Here are the 3 pillars of an effective sales follow up...

Renaud 1 février 2018 phone

Grasshopper abandons British clients - RingOver to the rescue!

To everyone’s surprise, the cloud telephony company Grasshopper announced last week the end of its service in the United Kingdom from April 30th, 2018. No new client has been accepted since January 1st, and holders of existing accounts have less than 4 months to find an alternative solution, at the risk of having their line cut off.

In spite of all this, there’s no need to panic! Thanks...

Renaud 19 janvier 2018 salesphone

9 good reasons to dematerialise your sales team’s telecom

With the development of 3 then 4G networks easing sales team’s workloads, the landline remains on the sidelines. It requires them to stay at their desk to take calls or hear messages and is not adapted to current work modes.

Still hesitant to dematerialise your sales team’s phone system? Here are 9 good reasons to change your mind.

Whether it...

Renaud 11 janvier 2018 customer servicetips

The 10 golden rules for a quality customer service

In an increasingly competitive context where the consumer puts different providers in competition and switches at the slightest annoyance, customer relations is a major strategic issue for companies. Those who can’t manage to establish a relationship of trust that is as durable as it is thriving are doomed to fail. So how do you go about ensuring the quality of your customer service?


Yannick 4 janvier 2018 managementtipssales

Structuring in 2 steps: the key to your sales team’s success

The sales profession is complex and varied. From prospecting to signing a contract, while passing through lead qualification, each step requires different skills. To enhance individual talents and improve the overall efficiency of your sales team, opt for a 2-stage approach: “lead chasers” on one side and “closers” on the other.

As the first...

Renaud 21 décembre 2017 managementtips

Burnout, the epidemic of the century

Unmanageable stress, emotional fatigue, insomnia, back pain, heart palpitations, headaches, cognitive and physical exhaustion…these are some of the symptoms of “burnout,” a problem concerning an increasing number of employees around the world. According to a YouGov survey, 51% of full-time UK employees said they have experienced anxiety or burnout in their current job.

Working conditions...

Yannick 7 décembre 2017 salestipsmanagement

5 ways to reward your sales prospectors

The first true value for a salesperson dedicated to prospection is their commission. Your company’s commission structure is a key element of your plan of attack. You’ll recruit sharper profiles is commission is motivating.

Here is an overview of the 5 practices to implement in order to optimise your sales team’s daily and long-term involvement.

5 ways to reward your sales...

Renaud 1 décembre 2017 toolsremote working

9 tools for the remote worker

Remote working, mobility, nomadism, freelancing… the labor world keeps evolving. In the United States, 38% of employees say they are able to work from home at least one day a week. In the United Kingdom, the number of people working from home rose from 800,000 to more than 4 million, and it’s estimated that another 1.8 million would do so if allowed.

This evolution of work patterns...

Yannick 23 novembre 2017 salesphone

Sales prospecting: The 7 mistakes to avoid

The sales prospecting phase is imperative for the majority of startups, and generally for all companies needing to continuously acquire new clients to grow their business. However, easily prevented errors can emerge within the prospecting methods of even the most dedicated salespeople. By reading this article, you’ll become more familiar with the biggest of these to avoid.


Renaud 3 novembre 2017 phonecustomer servicecustomer relations

4 winning strategies for talking to your clients

In a past article we discussed the importance of having (and displaying!) a dedicated phone number for your business. In this article we’ll address the key points of contact with your clients as well as how to best use them for your business.

How and when to call your clients? 4 winning strategies for talking to your clients
Offering a free trial period is a good...