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Customer Service and VoIP

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Blog > Customer Service and VoIP

client relations advances call statistics

Client relations: improving them with advanced call statistics

picture of the author Athénaïs | 15 september 2020

test-message-campaign

SMS Marketing: How to Execute an Effective SMS Campaign

picture of the author Athénaïs | 28 july 2020

Self-service: 5 ways to improve customers' experience through your virtual phone system

picture of the author Athénaïs | 16 july 2020

What is Automatic Call Distribution (ACD)?

What is Automatic Call Distribution (ACD) and How is it Done?

picture of the author Brittany | 23 april 2020

Understanding business IVR

Understanding IVR: What automation can do for your business presence

picture of the author Maya | 21 april 2020

missed calls

Missed calls: the high price businesses pay of failing to pick up the phone

picture of the author Maya | 13 april 2020

First call resolution

A Gold Standard Customer Service Metric — First Call Resolution

picture of the author Maya | 7 april 2020

CTI for customer service

6 CTI buzzwords every Customer Service Manager should understand in 2020

picture of the author Maya | 3 april 2020

management vip clients

VoIP: 5 Tips for Managing Your VIP Clients' Calls

picture of the author Paul | 2 march 2020

customer service calls

Customer Service Calls: Best Practices for Welcoming Clients and Prospects

picture of the author Athénais | 12 february 2020

Customer service KPI tracking

Answer rate, NPS…which customer service call indicators should I track?

picture of the author Aymeric | 9 december 2019

dematerialise your customer service phone system

8 good reasons to dematerialise your customer service phone system

picture of the author Renaud | 9 october 2018

How to recruit the best talent for your customer service

How to recruit the best talent for your customer service

picture of the author Renaud | 3 may 2018

reduce wait time for your customer service

8 techniques to reduce wait time for your customer service

picture of the author Renaud | 29 march 2018

The 10 golden rules for a quality customer service

The 10 golden rules for a quality customer service

picture of the author Renaud | 11 january 2018

4 winning strategies for talking to your clients

4 winning strategies for talking to your clients

picture of the author Renaud | 3 november 2017

Client relations: the phone remains an indispensable tool

Talking to your clients (or the importance of the phone in customer relations)

picture of the author Renaud | 20 september 2017

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