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Customer Service and VoIP

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Blog > Customer Service and VoIP

What is Automatic Call Distribution

What is Automatic Call Distribution and How is it Done?

picture of the author Brittany | 23 april 2020

Understanding business IVR

Understanding IVR: What automation can do for your business presence

picture of the author Maya | 21 april 2020

missed calls

Missed calls: the high price businesses pay of failing to pick up the phone

picture of the author Maya | 13 april 2020

First call resolution

A Gold Standard Customer Service Metric — First Call Resolution

picture of the author Maya | 7 april 2020

CTI for customer service

6 CTI buzzwords every Customer Service Manager should understand in 2020

picture of the author Maya | 3 april 2020

customer service calls

Customer Service Calls: Best Practices for Welcoming Clients and Prospects

picture of the author Athénais | 12 february 2020

Customer service KPI tracking

Answer rate, NPS…which customer service call indicators should I track?

picture of the author Aymeric | 9 december 2019

dematerialise your customer service phone system

8 good reasons to dematerialise your customer service phone system

picture of the author Renaud | 9 october 2018

How to recruit the best talent for your customer service

How to recruit the best talent for your customer service

picture of the author Renaud | 3 may 2018

reduce wait time for your customer service

8 techniques to reduce wait time for your customer service

picture of the author Renaud | 29 march 2018

The 10 golden rules for a quality customer service

The 10 golden rules for a quality customer service

picture of the author Renaud | 11 january 2018

4 winning strategies for talking to your clients

4 winning strategies for talking to your clients

picture of the author Renaud | 3 november 2017

Client relations: the phone remains an indispensable tool

Talking to your clients (or the importance of the phone in customer relations)

picture of the author Renaud | 20 september 2017

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