In today's business world, having an efficient and reliable contact center is crucial for delivering excellent customer service. While 8x8 is a popular option for many companies, there are 8x8 alternatives worth considering.
Discover the different options available in the market that can help transform your business communications and improve your cloud contact center, enabling your company to deliver an outstanding customer experience and empower your sales team.
Below, we present the top 10 alternatives to 8x8, analyzing this contact center's features, strengths and weaknesses, pricing, and industry reputation.
Table: Top 10 8x8 competitors
|Complete VoIP solutions tailored for growing businesses
|Overwhelming number of features
|From $21 per user/month
|Extensive catalog of integrations with other business systems
|Higher prices compared to the market average
|Plans start from $30
|Open-source IP PBX with user-friendly interface
|Dependence on providers for service delivery
|From $135 per year
|Scalable solution with several interesting features
|Difficult to configure and not very intuitive
|Mitel's pricing information isn't listed online
|Ability to personalize the IVR
|Unforeseen costs added to the final bill
|Plans begin at about $20 per user/month
|Interface known to have a good user experience
|Your costs may be higher than expected because certain calls are billed per minute
|Prices started at $23 per user/month
|A robust business phone system with integrations available
|Outbound calls aren't unlimited, so your bill could rise significantly
|Plans start at $20 per user/month
|This software offers omnichannel communications
|The analytics dashboard doesn't provide an adequate view
|Prices begin at about $150
|Features include conference calls and the ability to obtain international numbers
|Some productivity and efficiency tools are lacking
|Subscriptions begin at $30 per user/month
|Specialized for small and medium businesses
|Service can be very unreliable
|The least expensive plan is $20 per user/month
What is 8x8?
8x8 is a cloud-based virtual PBX platform that consolidates all business communication through voice, video, and text into a single platform. In addition to basic VoIP telephony services, it also offers API solutions, call analytics, conferencing, and contact center solutions.
Users can enjoy unlimited calls to up to 48 countries in the enhanced plan. However, the basic communication package only offers unlimited calls within the US and Canada . The 8x8 Work application can be installed on desktop computers or mobile phones and integrated with other productivity and CRM applications.
8x8 offers three packages for Business Communications solutions and three packages for Contact Center solutions.
The first package is called Express and is designed for small teams of up to five users. It is priced at $15 per user per month. The X2 and X4 packages have no user limitations and offer enhanced features at $28 and $57 per user per month, respectively.
The number of countries with unlimited voice calls increases with each package upgrade, as well as the number of available features. Paying for 12 months upfront can reduce the price of the X2 and X4 user licenses.
8x8 also offers more comprehensive contact center solutions with prices ranging from $85 to $140 per user per month.
Why should you stop using 8x8?
You have clients in various destinations
While 8x8 offers unlimited calls, the number of allowed destinations is limited. The Express package only allows unlimited calls within the US and Canada. The X2 package improves the situation and allows unlimited calls to 14 countries. The X4 package expands the coverage to 48 countries, but this may not be sufficient .
For example, you won't be able to use it to communicate with clients in Vietnam or Venezuela. Additionally, this limitation is exclusive to mobile numbers. If you need a package with unlimited calls to more destinations, you should consider other service providers like Ringover.
You need better prices
The initial package, called Express, is aimed at small businesses with a monthly fee of $15 per user, but it only allows up to five users per package and has limited features.
If you need to call clients in New Zealand or if you add a sixth person to your team, you will be forced to upgrade to the X2 plan, which costs much more. For CRM integrations, you will have to upgrade again and pay almost three times the user license fee of the Express package.
If this exceeds your budget, you should look for other more affordable alternatives.
You need a scalable solution
There are two aspects to consider in terms of scalability for your business communication solution: team size and market reach. The Express package is limited to five users, so it cannot adapt to the growth of your team. There will come a point where you will need to expand it.
Similarly, there is a limited number of countries included in the unlimited calling plan. As your brand grows and connects with more international markets, you will be forced to pay extra for calls or upgrade to a higher plan.
This can slow down processes and hinder your growth. That's why you should look for competitors that offer a scalable solution.
The 10 best alternatives to 8x8 for successful business communication
Best Alternative #1: Ringover
Ringover offers a comprehensive solution for business communication with features ranging from basic voice calls to call recording, video calls, software integration, and more.
The simplicity of package structuring, simplified call management, and user-friendly interface have made it often considered the best alternative to 8x8.
With features like unlimited calls to 110 destinations worldwide, interactive voice response (IVR) menus, conference calls, CRM integrations (including Salesforce, Zendesk, and Hubspot), and access to call analytics, Ringover enables users to be more productive and provides a better calling experience for customers.
Key Ringover advantages
- Unlimited calling plans to 110 destinations worldwide
- Quick and easy setup
- Centralized omnichannel contact center platform
- 7-day free trial
Ringover offers three all-inclusive packages with prices starting from $21 to $54 per user/month.
Alternative #2: RingCentral
RingCentral is a cloud communication platform that offers voice calls, video calls, team messaging, conferencing, and a customer contact center. You can choose a local number in over 105 countries and receive free calls, but the packages include a limited number of free minutes .
RingCentral advantages ➕
- Local number in over 105 destinations
- Localized voice prompts in 18 languages
RingCentral disadvantages ➖
- The basic package allows for a limited number of users
- Features like call recording are only available in higher-tier packages
Their packages start at $30 per user/month. User license fees are slightly lower for accounts with over 100 users. Therefore, it is well-suited for the needs of medium and large enterprises.
Alternative #3: 3CX
3CX is a popular alternative communication solution. However, there is an important difference to note: it is not a phone carrier. 3CX simply provides the necessary software to manage phone lines and numbers.
In addition to this functionality, you can find other features such as video calling, integrations with your business tools, or the ability to create a virtual PBX. However, if you want to obtain virtual numbers, you will need to request them from third-party providers.
Another drawback to consider is that 3CX sells its solutions through third parties, a network of distributors whose prices vary from provider to provider and from service to service.
3CX advantages ➕
- Free basic version available
3CX disadvantages ➖
- Complicated pricing structure
- Outdated interface
- Limited scalability
Despite not acting as a telephone service provider, 3CX's prices are quite high, beginning at $145.
Alternative #4: Mitel
Mitel is a Canadian telecommunications company that offers integrated solutions for video, voice, and live chat on a single platform. In addition to communication, their packages are designed to promote collaboration and boost productivity.
Mitel advantages ➕
- All-inclusive packages
- Easy integration with productivity tools
Mitel disadvantages ➖
- Choosing the right package can be confusing
- Upgrades may be necessary to access all features
Mitel's plans are priced on request only.
Alternative #5: Vonage
Vonage is a business communication platform that allows customers to connect and communicate with businesses through voice and video calls, business SMS, and chat. Their services are structured into three packages with user license fees that vary based on the number of users.
For small businesses with up to five users, costs can range from €19.99 to €39.99 per user per month. For larger businesses, this cost per user is reduced to a range of €14.99 to €34.99 per month.
Vonage advantages ➕
- Easily scalable packages
- Integration with over 20 third-party applications
Vonage disadvantages ➖
- Some features are available at additional costs
- Can be expensive for small teams
Vonage has separate pricing for UCaaS and its contact center software. If you just need a business phone system, there are plans beginning at $20 per user/month. On the other hand, if you need the more robust contact center solution, you'll need to get in touch with their sales team–it's price on request only.
Alternative #6: Dialpad
This business communications tool has recently expanded to offer AI tools which are meant to improve the customer experience.
Dialpad advantages ➕
- You can connect to the technology from any Internet-connected device
Dialpad disadvantages ➖
- A lack of features relative to competitors
- Call quality can be poor
- Additional fees make it difficult to predict and understand your bill
Dialpad has multiple products available, namely business communications and contact center software. The communications suite has multiple plans, starting at $23 per user/month, and the contact center product starts at $95 per user/month.
Alternative #7: JustCall
This software is a business phone system which offers call management tools, outbound call center software, and omnichannel communication functionalities, including text messaging.
Not to mention, JustCall also has an AI tool called JustCall iQ which is meant to optimize the customer experience.
JustCall advantages ➕
- A sandbox API so users can customize their tools
- Quality customer support
JustCall disadvantages ➖
- Confusing pricing due to additional fees
- Difficult to configure and use CRM integrations
- The software can glitch, complicating the user experience
Justcall offers three plans which range in price from about $30 to $70 per user/month, with a final, customizable plan that has a minimum of 10 users.
Alternative #8: Five9
Five9 advantages ➕
Five9 disadvantages ➖
- Onboarding is known to be difficult
- Personalizing workflows can be a challenge
- Setting up integrations poses difficulties and may even require support from IT professionals
Relative to other providers like Ringover, Five9 has a very high price. Their cheapest plans begin at $150 per month .
Alternative #9: CloudTalk
CloudTalk's cloud VoIP system intends to provide businesses with a scalable and easy-to-use communication infrastructure. Built to help sales and customer service teams, this call center software has a large feature selection and workflow automations.
CloudTalk advantages ➕
- Analytics dashboard available
CloudTalk disadvantages ➖
- Many features can result in a difficult experience
- Doesn't support team collaboration as much as other services
- High international call rates
CloudTalk has three subscription plans available which range in price from $25 to £50 per user/month.
Alternative #10: Ooma
Founded in 2004, Ooma is a veteran omnichannel communications service which offers both phone service for individuals and businesses. Ooma Office is specialized for small and medium businesses, offering a feature-rich UCaaS platform.
Ooma advantages ➕
- Offers compatibility certain hardware, making it relatively easy to transition
Ooma disadvantages ➖
- Call quality can have issues
- Ooma isn't available in certain regions
- Limited access to integrations
- Complex pricing structure that can lead to higher than expected costs
Ooma has three plans which range in price from about $20 to $30 per user/month. But be careful of additional costs, as Ooma will charge extra for toll free numbers, extensions, or even local phone numbers .
What is the best alternative cloud communications solution to 8x8?
If you are not satisfied with the features and quality of service offered by 8x8, you don't have to settle. After carefully reading the different alternatives we have proposed above, it is time to choose the solution that best fits your company.
Among the 10 competitors listed, the most comprehensive solution is Ringover, which has an ideal features selection for businesses of any size–including those currently growing. Still not convinced? Start a free trial and discover for yourself the advantages of this comprehensive business communication solution.
8x8 Competitors FAQ
How much does 8x8 cost?
8x8 offers three business communication packages. The Express plan is $15 per user/month with a limit of five users, then there are two more tiers available. Prices begin at $28 per user/month.
Upgrading to the X2 package costs $28 per user per month, while the X4 package costs $57 per user/month. 8x8 Contact Center solutions are price on request only.
What is the best alternative to 8x8?
If you find it difficult to choose the right package from 8x8, you should consider the service offered by Ringover. It is widely regarded as the best alternative to 8x8.
The packages offered include everything, are easy to understand, fit your budget, and the system can be set up in a matter of minutes. It is just what you need to improve internal and external communication and gain an edge over your competitors.
Who are the main competitors of 8x8?
8x8 has many competitors that offer comparable services for business communication. The services offered are similar in terms of voice and video calls, messaging, call center solutions, etc. 8x8 is often compared to Ringover. The main competitors of 8x8 are: