Front Phone System Integration (VoIP / Dialer)

You can easily link your telephony solution to your Front business communication platform using a CTI integration. The easiest way to do this is to visit the websites of the two publishers: your VoIP phone system and Front’s website to obtain installation instructions. For a Front-Ringover integration, here are the steps to follow:

1. Make sure you have a Business or Advanced Ringover account and that you are logged in as an administrator. You must also have the administrator role on Front to perform this integration.
2. Go to Front’s Settings > Inboxes and click the “Add a team inbox” button.
3. In the drop-down list that appears, click on “Custom”.
4. Name your inbox, “Ringover Calls” for example.
5. Choose the channel contact type by clicking on “Phone”, then click on the “Next” button.
6. On the next screen you can choose the users who will be able to access this inbox and then click on “Create”.
7. Finally, in the API Endpoints section, copy the link that appears.
8. Go to the integration section of your Ringover dashboard, then click on the “activate” button on the Front tile.
9. All you have to do is click on the “authorize” button and paste the url you copied in step 7 in the “calls” and “sms” fields of the “channel URL” section. You will also have the possibility to customize the configuration of the integration.

The Ringover integration with Front allows you to enjoy the following benefits:

• Synchronization of your Front contacts with your phone software.
• Retrieve your call history in your customer records.
• Access Ringover call recordings from Front.
• Listen to voice messages received from Front.
• Synchronize your notes, comments and call tags.

Yes, by connecting Ringover to Front, you can retrieve recordings of your conversations directly in Front. Please make sure you have enabled the call recording feature in Ringover beforehand.

Ringover integrations with other software are free for all subscribers to Business and Advanced plans. This means that you do not have to pay any additional costs to integrate Front and Ringover if you are subscribed to either of those plans. Subscribers to the Smart plan have access to the Ringover API. Note that you also have the option to get support.

Front can be combined with various VoIP telephony software. Some of the compatible providers include: Ringover, CloudTalk, and Toky.

The best phone integration for Front is Ringover. Complete and easily customizable, it offers considerable time savings on every task related to your business telephony. By combining these two tools, you will be able to retrieve your call history in Front, including the recordings of your phone conversations.