Call logs tell you important information about calls that have been made, received, answered or missed by a user or company for a given period. Call log details include call date, time and duration along with caller names and numbers. They can also include a recording of the call, call routing data as well as voice messages left by the caller.
Get detailed insights on all your calls and voicemails from any device. Play your call recordings and voice messages in one click to save time.
Whether using a laptop, tablet or mobile phone, with Ringover your personal call logs are accessible in just a few clicks from any device. All you need is an internet connection to pull up your entire call history.
As a manager, you have full access to all call logs for your different teams. Log in online from any device to view calls logs of your sales or customer support teams for example, or of the company in general. It’s easy to track all your employees’ telephone activity call by call from a single, user-friendly dashboard.
See how to locate, search and sort your business call logs in quick, simple steps.
Take advantage of advanced filters to sort and view what’s most important for your business analysis. Refine by service, user, group, date, time and even according to call tags, rating and many more detailed options.
Break down every call to understand its detailed path: ring duration, IVR selections made by the caller, associated users, detailed call route before answering, who answered the call, who was unavailable to take the call and other critical data.
Each user can find their own business call logs in their call platform by connecting to MyRingover using any device. Managers or supervisors can access call logs for their teams or entire company via their dashboard in the Call Logs section.
You will find all the following:
Call date and time
Call receiver name
Call receiver number
Time spent on hold
Call journey: to track each step of the call eg. IVR option selected by caller, cascade flow to users, call transfer history and more.
Ringover stores all the details of your incoming and outgoing calls including date and time of call, caller names and numbers for 12 months.
Yes, each user can export their individual logs from MyRingover and admins can export call logs for their entire team from their dashboard in .csv format. You can also use Ringover’s REST API to recover your call data.