Call Transcription Benefits Automatic transcription of calls and voicemail messages

Thanks to call transcription, you can view the content of your calls and voicemail messages in text format. All the information you need, available at a glance!

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What is call transcription?

Call transcription is a textual record of a voice or audio track, originating from an audio message or video call file. Transcription can be done automatically during live calls or videos or later, based on a prior recording. Because call transcription is an easily accessible tool for quality assurance or training, it’s often used in the customer service and sales industries.

Quickly access your information

No more need to playback an entire call to find a specific bit of information - you’ll save valuable time during your post-call tasks (writing up reports, making appointments, etc.).

Coach your teams

Transcription is a goldmine of resources for your coaching sessions (following the sales pitch, handling objections, and managing customer relations).

Is one of your agents in particular a top-performer? Export their call transcriptions and use them as an example!

View your voicemails in text format

Missed a call? No worries, you can receive a notification containing the content of the voicemail directly to your email inbox.

Say goodbye to having to find time to listen back to whole voicemails - you can save your valuable time and manage your call-back priorities.

Our customers’ feedback

Overall Rating

4.9/5 175 reviews Based on 175 reviews.
This average is drawn from ratings of customers who have used any of the cloud communication services offered by Ringover.

Nikhil K.

15 feb 2023

My overall experience with Ringover has been very positive. The user interface is easy to use and user friendly. The call quality is very good and the customer support team is always available to answer any questions I have. I’m very happy with the service and would definitely recommend it to anyone looking for a reliable and affordable telephony solution.

Caroline F.

6 feb 2023

We’ve used this phone system for a month now, and we are really happy with it.
It’s very easy to use and the features are top notch.
We won’t go back.

Boisson L.

20 jan 2023

Ringover user for several months, I am very satisfied with the platform. Clear, intuitive and pleasant; Ringover allows me to follow my team’s activity and get valuable information via the dashboard, which allows me to find answers or confirm some of my decisions. Technical problems never last very long & the teams are very responsive; thank you!

Patrick M.

13 jan 2023

A telephone switchboard that meets our needs!
As a company, we needed a dedicated line for marketing and manufacturing a new product!
Ringover set us up with the ideal solution to meet this need!

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FAQs

So, what is phone call transcription?
So, what is voicemail transcription?
Can I download transcripts of my calls or voice messages?
How to export calls or voice messages transcriptions?
Is it possible to export transcriptions in bulk?
How to search for specific text in a transcription?
How does automatic transcription of calls and voicemail messages work?
Is it legal to record phone conversations?
How can I transcribe a conversation?
Why should I transcribe calls?

So, what is phone call transcription?

The transcription of a phone call involves converting the audio recording of a call into a written version of the conversation.

So, what is voicemail transcription?

The transcription of voicemail messages involves converting an audio file of the voicemails received for a phone number into a written version of these recorded messages.

Can I download transcripts of my calls or voice messages?

Yes, it is possible to export call and voicemail transcriptions in .CSV or .TXT format.

How to export calls or voice messages transcriptions?

To download a transcription, go to the desired transcription, click the “export” icon and choose the desired format (.CSV or .TXT). It’s also possible to download the original audio file of the call or voice message recorded in .MP3 format.

Is it possible to export transcriptions in bulk?

Ringover provides a public API that allows your technical team to set up different scenarios for your transcriptions. For example, you can export transcriptions in bulk or customize integration into your CRM or business tools.

How to search for specific text in a transcription?

It is possible to search for a text in the transcription of a call or voice message. To do this, simply go to the transcription and enter the desired keyword in the dedicated search bar. The results will be highlighted in the transcription window. Note that this functionality is case and accent sensitive.

How does automatic transcription of calls and voicemail messages work?

With Ringover, once a call has been recorded, you’ll automatically receive an email notification with the transcription of that call. The transcription appears directly via your dashboard. The same applies for voicemail messages.

Is it legal to record phone conversations?

Yes, although you can only record phone conversations if it is necessary, and if the person you’re talking to is notified of the recording. To record its calls, a company (excluding specific sectors, such as insurance) must inform its callers that their conversations may be recorded for specific purposes (e.g. training, improving the service, etc.). In other sectors, such as insurance, as we mentioned above, all calls must be recorded systematically as they may be used as evidence in the event of a dispute.

How can I transcribe a conversation?

Call transcription in the classic sense is time-consuming, restricting and requires extreme levels of concentration. With Ringover, the transcription of recorded calls and voicemail messages is automatic. This means that you don’t need to lift a finger to get the transcription!

Why should I transcribe calls?

Call and voicemail transcriptions are useful across several levels, and particularly for:

Quickly finding specific information.
Checking that the right language and phrasing is used in the sales pitch.
Service quality control.
Saving time when identifying the reason for calls (for the transcription of voicemails).