Who uses call monitoring?
Discover the simplest call monitoring software
Easily access an active call from the dashboard in real time. Listen to the conversation discreetly without the customer or agent being interrupted or disturbed during the call. Monitor your team regularly from one call to the next.
Monitor live calls in 3 simple steps:
1. Open your Dashboard
2. Select the call you want to listen to
3. Listen to the call or join the conversation in just 1 click
Supporting features for call monitoring
Call monitoring FAQs
Which type of business should use call monitoring?
Any company that has a team in charge of handling calls (customer service, sales, or technical support, for example) should use call monitoring software to allow their managers to monitor and improve their agents’ call quality. There are no rules on team size when it comes to monitoring calls with Ringover. Even a team of two can do this easily and when they expand in size, they’ll be well acquainted with using this feature.
Are all users able to use call monitoring?
Only administrators and users designated as supervisors may access features for listening to calls in real time.
Can multiple people listen in on a live call simultaneously?
Yes, supervisors and administrators can listen to an active call at the same time via their dashboards.
How much does it cost to use call monitoring?
The call monitoring software is included in all our Power offers.