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Better Business Happens Using Call Center Software for Small Business

Highlight your professionalism and boost your productivity using call management software for small businesses. Ringover’s expert software suite is designed to amplify and improve every aspect of your business’s functionality.

Conduct better conversations, with faster connections, and deeper insights. Smooth out your sales pitch and coach your agents into becoming converting machines. Unlock major savings for your business without compromising on quality and functionality. And refine your business’s productivity based on customers’ responses.

There’s so much you can do with Ringover’s VoIP and auto dialer for small businesses. Ready to find out for yourself? Start your free trial today.

Fast, Efficient, and User-Friendly Business Communication

Business communications happen in multiple ways, in multiple locations, during multiple moments through the day. You need a telephony system and a responsive call management software at the heart of your operations that will empower the depth and breadth of these connections.

Ringover’s software does so much more than simply secure customer satisfaction and boost your small business’s productivity using features like an auto dialer. Ringover is about creating a complete experience of communication.

And that’s why our software allows small businesses to:

  • Cut calling costs
  • Harness the power of advanced analytics, conference calls, auto-attendants, and more
  • Eliminate downtime through a predictive dialer
  • Scale your operations through cloud contact center setup
  • Bring project teams together in collaboration regardless of where they’re located

Call Center Software for Small Business Converts Prospects Into Customers

Companies are revolutionizing the way they do business. So shouldn’t they transform the way they communicate in business?

Ringover’s all-in-one call management system offers businesses a chance to reap the rewards of digital transformation.

If your small business is already using CRM or marketing automation software to market messages to your customers, then you’ll understand the importance of meeting your prospects where they are.

Ringover can help you convert prospects into customers with:

  • Unlimited calling to over 80 destinations
  • Free local numbers that help you establish your local presence
  • HD quality video quality
  • Voicemail to email communications
  • Multiple modes of communication, including text messaging, faxes, and collaborative SMS directly from Ringover
  • Cross platform support that allows you to use smartphones and tablets as hub for taking and receiving calls

Features to Help You Advance Every Aspect of Your Small Business

Call management solutions are about more than just simplifying and streamlining your business communications. Ringover can help your operations get to the next level by addressing every step of internal and external communications.

Ringover includes features that boost your operations from the moment your team members call and connect with prospects to the way customers interact with your business when they call. These include:

  • Real-time analytics dashboard for call performance tracking
  • CRM syncing that helps you personalize your calls with information about customers
  • Simplified call transfer and preferred routing and power or auto dialer features
  • Landline and mobile phone availability in 65 countries
  • Interactive voice recording, which helps prioritize VIP clients
  • Calls from mobile apps and click-to-call Chrome extension that allows remote team members to stay connected on projects while on-the-go

Unlock Your Competitive Advantage Using Call Center Software for Small Business

  • In just minutes, Ringover allows small businesses to transform their communications.
  • Create a cloud contact center or set up a remote customer support center using our simple, user-friendly platform.
  • With quick setup access and no installation required, your team will be able to use any internet-enabled device to make local and international calls.
  • Instantly activate numbers and personalize your cloud phone system using interactive menus.
  • And sync your phone system into your pre-existing business apps through seamless synchronization and CRM integrations.
  • Explore these business features with your 7-day free trial of Ringover’s all-in-one call management software solution today.

Connect Internal Teams With Ease and Flexibility

These days, small businesses are keeping costs low while still hiring the best talent by opting for remote working solutions.

If this sounds like your business, you’ll know that remote team project management tools are just the starting point for empowering your remote work team members. They’ll also need a way to connect with local and international prospects, manage projects, conference with team members, and ensure customer support continuity.

Internal teams can benefit from:

  • Conducting meetings via video conferencing from any device
  • Share your screen in meetings with up to eight people
  • Use predictive dialer systems to configure call distribution and establish call routing rules
  • Provide non-step service to your callers through automated transfers
  • Empower work-from-home teams to maintain professionalism by making and receiving calls
  • On-call coaching and monitoring for managers who can use call recording and live call joining to improve sales outcomes

Start your free trial with Ringover and see the difference to your internal team communications for yourself.

7-day free trialAll features included

Best Call Center Software for Small Business FAQ

What Can Call Center Software for Small Business Really Do?

Call management software for small businesses should really help achieve three significant goals:

  • It should help make the entire call process smoother. An example would be boosting productivity through features like a power dialer, which stops time wasted dialing calls.
  • It should give you deeper insight into the sales process through features like call monitoring, so managers can refine offers and improve the sales pitch.
  • And it should empower internal communications as effectively as it does with client-facing communications.

For a small business that requires customer satisfaction to establish itself and grow, these three broad outcomes are very important to achieve.

Can I Adjust My Call Systems As My Business Grows?

Yes, a mark of a good call system is that it adapts to your business’s size, call volume, ad format. For example, a small dentist’s office that is just starting out may only need a multi-phone line system for booking appointments and doing outreach.

But a workspace business fielding calls on their clients’ behalf would benefit from a PBX or cloud-based calling. Meanwhile, a remote team would use a VoIP solution to their maximum advantage.

What are the Advantages of Using Call Center Software for Small Business?

Call center service software designed specifically for small businesses are lightweight, flexible, and cost-effective. They should require little to no ongoing maintenance and installation. They should also feature a simplified UI and a non-technical setup and onboarding process.

With this in place, small businesses can use this focused software to connect with their customers in a faster and more responsive way. They can also integrate CRM details to establish more personalized contact relationships with clients.

Do I Need a Technician to Help Me Setup Call Center Software for Small Business?

It depends on what solution you choose and whether the call center service software offers a simple setup experience. VoIP solutions, for example, require minimal setup but a multi-phone landline system may call for an onsite technician. A cloud contact center setup, on the other hand, would not require any onsite installation or storage either.

What are all the benefits of a Call Centre Software for Small Business?

  • Call volume
    One of the most immediate benefits is vision into your true call volume. Many managers are not aware that they do not have enough capacity to handle all of their inbound calls. Their customers were getting a busy signal instead of reaching the company. This ultimately means that the company has been leaving money on the table. Once an organization moves to a call center software solution, it is able to see what is really happening. It can see how many calls are in queue, how long callers are waiting, how many abandoned calls there are, and much more. Once leadership sees this data, they can make the appropriate strategic changes to accommodate the demand.
  • Track peak days
    Every business will experience peaks and valleys. With a premise-based system, they could only estimate those peaks and valleys. But, with a call center software solution, they can now literally see their peak days and times, and managers can adjust staffing schedules and break times accordingly.
  • Monitor internal performance
    The other way that a cloud-based call center helps to improve an organization is the visibility it provides managers into the productivity levels of the employees, and tools to assist with training and performance development. Managers can see all the performance statistics for everybody which leads to better decision-making.
    The hosted call center platform also provides the opportunity to directly improve customer service. For example, because managers can now see calls that have been abandoned – as well as how long each caller waited before abandoning – they can proactively call back those callers to follow up and assist them.
  • Call recordings
    Call recording is vastly underused for coaching and quality control. Many decision-makers mistakenly think it’s only good for mitigating legal risks and complying with rules and regulations. But call recordings can help leadership determine the strengths and weaknesses of sales or support staff members. Businesses can often improve results just by empowering managers and employees to review call recordings so team members can hear themselves and strategize ways to improve service. Listening to call recordings is especially helpful when there is an opportunity to review a recording involving a disgruntled customer.
    Without a call recording, the discussion could become a “he said, she said” scenario, and then it’s very difficult to strategize ways to prevent similar future misunderstandings. And these days, when most of the customers are quite capable of making their own recordings and posting them on social media, companies need to know exactly what customers experience when they call. Another benefit is that management can listen to call recordings to help determine the types of training needed at the employee, team or overall department level.
  • Call intervention
    Letting managers listen in on live agent calls from their headsets or mobile devices helps supervisors pinpoint agent trouble spots, and offer advice on the fly via whispers or text messages. Recording a call on demand also lets supervisors send the call recording in the form of an email with commentary that can be reviewed later.
  • Coaching and learning
    Last but certainly not least is the coaching and learning is a major benefit. Managers will have all the data they need to pull it off: voice, audio, call recording snippets, documents, and more. Delivering the right learning content at the right time is highly important, but employees also need to focus on information retention. Managers can then leverage the individual call records during the annual employee review cycle to lighten the workload associated with annual employee reviews and reinforce the customer experience vision.
    It takes commitment to ingrain customer experience expectations into all customer interactions. But when all customer support personnel fully understand the customer experience vision and model it during every customer interaction, your team will become one that creates differentiation for your department, brand and organization, which leads to greater customer loyalty and in turn a greater share of the customers’ wallets.
  • Customer feedback
    By being in direct contact with customers, it is easy to find out what is that they like and don’t like about the way the company is run. This information can be used to improve areas that the customers are complaining about while keeping the areas that customers are happy with running effectively. It can be considered free market research which is crucial to the continued success of a company.
  • Skill based routing
    It is possible with call center software to have an idea of what kind of customer is on the other side of the line, such as home language, in order to use an appropriate agent to service them. This will often lead to greater customer satisfaction as well as better call turn-around times. Skills can be assigned to an agent on the system and then the call can be automatically routed to an available agent with the best skill set to handle a particular customer.
  • Personalized messages to customers
    A dash of personalization can go a long way in bridging the gap between a customized service experience and a static one. Simple things like having personalized greetings or pre-defining language preference of a customer can do much more than adding a personal touch.
  • Custom call queues
    Call queues allow businesses to route calls to the appropriate department, team, or individual. This reduces the amount of time wasted from transferring calls and will help your customers get the help they need from agents with the appropriate skill set.
  • Extended reach beyond working hours
    When conducting business internationally, consideration must be given as to the differences in time zones. Companies that use call center services are able to have agents available for their customers on an around-the-clock basis. This means that customers in any area across the globe are able to connect with the business at their own convenience.
    For many businesses, offering this same measure of convenience without a cloud call center is not feasible because of the heightened expense of running a 24-hour operation. Hosted call centers can handle any after-hours customer inquiries the business might receive.
  • Positive impression on customers
    Most business owners recognize the fact that excellent customer service is vital to the success of their business. They know word-of-mouth advertising increases when customers are impressed with the quality of service. Dissatisfied customers are more likely to be very active in warning potential customers to stay away from a company. Using a call center software is one way to ensure customers receive the best service, as it can help represent your business in a professional manner.
  • Business Integration
    Cloud-based call centers allow small businesses to integrate their various business tools together to create one powerful platform. These third-party applications, such as CRM software, can transfer data seamlessly between the different tools and enable click-to-call functionality.
  • No hardware required
    Unlike the premise-based applications which require a huge infrastructural set-up, the cloud solutions do not require any additional hardware. All it needs is a software that is uploaded on the cloud. All the information and the data are stored over there and as a result, the business house does not require any additional multiple pieces of equipment.
  • Scalability
    It is essential that the company adapts to the changes in the business cycle. It must be adjustable to the changing dynamics of the organization. Outsourcing to a traditional contact center can prove to be a costly affair when it comes to being scalable. Huge investment is required both in terms of technology as well as infrastructure.
  • After call time
    With the use of professional call center software, the after call time is not considered as dead time but is an integral part of the call. Modern call center software automatically provides after call time so that your agents can have that moment to complete their task.
  • Deployment time
    Different from the traditional model, the cloud solution has less deployment time and can easily be configured in a matter of few hours. They are not only faster but are also simpler to organize. Unlike the premise software that can take months to set up, this operating system can sometimes be set up within a few hours. The time for installation also depends on the level of complexity of the application. Not only is the set-up time reduced, but the resources required to install are also limited.
  • Robust data collection
    Agents need to know about the customer and the interactions that they had, in order to maintain continuity in the communication. The cloud solution allows them to have all the data at their disposal without much delay. They can have access to customer reports, their preferences and with the historical reporting feature even have a gist of the earlier interactions.
  • Extra manpower for other projects
    The majority of companies don’t maintain a staff dedicated solely to the handling of in-coming customer calls. They might train their team on how to provide excellent customer service over the phone, but answering calls can hinder employees from completing other important tasks.
    Leaving the in-house staff to deal with inbound calls can result in a major breakdown in efficiency. Companies that utilize call center services get to reserve their in-house manpower for other areas of their operations, boosting productivity and profits.