Empower Your Contact Center Agents
Access to the Tools Your Agents Need
Ringover’s cloud contact center solution offers the ability to fully integrate your current CRM software into the platform. Your agents will have the tools they depend on, to effectively handle customer calls, all within one application.
Coaching and Training
Call monitoring and recording allows you to stay up to date on how your team is performing, and offer training and coaching when you observe a need for improvement.
Flexible Call Routing
Route customer inquiries to the proper agent groups, thanks to call routing capabilities. You’ll have the ability to route calls to skill set groups based on inquiry type, language, time zone, and more. Your agents will be ready and able to efficiently assist customers, increasing both agent performance and customer satisfaction levels.
Track Call Center Performance with VoIP Software
Easily view key metrics with your simple yet robust real-time dashboard. At any time, you’ll be able to pull key metric reports and view performance levels, average call wait time, call duration, call abandonment rates, and more.
Add and Remove Lines as Needed
Instantly add and remove lines as needed, in order to respond to your business’ ever-changing customer needs. Ringover enables you to immediately add up to 80 new lines and assign them to agents, keeping your contact center nimble and available.
Call Monitoring and Recording
Stay up to date on agent performance and provide helpful coaching and training, with call recording and monitoring capabilities. Offer helpful advice and design training around agent needs, and also provide positive feedback to your hard-working team members.
Discover what Ringover Can Do for Your Business
See the Benefits Right Away
Experience the benefits of an all-in-one VoIP software solution as soon as your agents begin successfully accepting and handling your customer inquiry calls, thanks to the advanced features and capabilities offered by Ringover.
Improved Customer Service and Satisfaction
More effective call routing and handling leads to higher customer satisfaction and improved contact center performance. With Ringover, your business will be able to expertly respond to customer inquiries and conduct effective outbound call campaigns.
Start Your Free Trial Today
There’s no better time than now, to begin your free trial with Ringover’s advanced VoIP software solution. Within a few clicks, you’ll be on your way to improved call center management and performance. Start your free trial here!