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Active Campaign

CRM

ringover
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Your productivity levels will skyrocket when you connect Ringover to ActiveCampaign

Amazon S3 (AWS S3)

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Axonaut

CRM

ringover

Simplify your teams’ work by connecting Axonaut with Ringover.

Bullhorn for Salesforce

Recruitment

ringover
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Enhance engagement, track and view recruitment communications in Bullhorn for Salesforce.

Bullhorn Messaging

Recruiting

ringover

Unlock advanced communications + text recruiting with Ringover and Bullhorn Messaging combined!

Ceph

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Clientify

CRM

ringover
empower

Increase your productivity in just a few clicks by connecting Ringover to Clientify

Copper

CRM

ringover
empower

Increase your productivity in just a few clicks by connecting Ringover to Copper CRM

Crisp

Communication

ringover

Save your agents valuable time by removing arduous and repetitive tasks with our clever Crisp integration.

Diduenjoy

Support

ringover

Easily collect customer reviews and continuously improve the quality of your service with Ringover's integration with Diduenjoy.

DigitalOcean Space Object Storage

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Efficy Corporate Edition

CRM

ringover
empower

Help your sales team save time and optimize your sales processes.

Extrabat

CRM

ringover

Simplify your teams’ work by connecting your Extrabat contacts with Ringover.

Freshdesk

Support

ringover
empower

Boost your teams productivity with our Freshdesk integrations

Freshsales

CRM

ringover
empower

Save your sales valuable time by removing arduous and repetitive tasks with our clever Freshsales integration.

Freshservice

Productivity

ringover
empower

Enhance your IT team’s workflows by integrating Ringover with Freshservice.

Front

Support

ringover
empower

Take your productivity levels to new heights when you connect Ringover to your Front CRM data

Google Meet

Communication

ringover

Access your entire Google Meet video call history directly in Ringover!

Gong

Speech

ringover

Analyse interactions with your current and prospective clients. Thanks to Ringover’s integration with Gong, you’ll be able to improve your sales pitch.

Google Contacts

Communication

ringover

Help your teams save time by integrating your Google contacts in Ringover.

Google Workspace

Productivity

ringover

Access Ringover from your Google Workspace to call, send SMS, view past conversations and schedule meetings seamlessly.

Gorgias

Support

ringover
empower

Remove arduous, time-consuming tasks and increase the efficiency of your customer service with this awesome integration!

Help Scout

Support

ringover
empower

Save your agents valuable time by removing arduous and repetitive tasks with our clever Help Scout integration.

IBM COS S3

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Ines CRM

CRM

ringover

Increase your productivity in just a few clicks by connecting Ringover to Ines CRM sales management tool

Integrately

Productivity

ringover

Connect your professional telephony to your work tools.

Intercom

Support

ringover
empower

Connect Intercom to the world’s most advance business phone system

Invenias

Recruiting

ringover
empower

Enhance engagement with your candidates and clients, with the communications solution built for executive search, all tracked and visible within the Invenias by Bullhorn platform.

Jira

Productivity

ringover
empower

Save your teams time and minimize lengthy and repetitive tasks and make work easier for them.

JobAdder

Recruiting

ringover
empower

Deliver the best client & candidate experience with automated dialling, recruiter workflows, candidate insights directly in the dialler and more.

Microsoft Azure

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Microsoft 365

Productivity

ringover

Save your teams time by integrating your Microsoft 365 contacts into Ringover.

Microsoft Dynamics

CRM

ringover
empower
cadence

Boost your business with our powerful Microsoft Dynamics integration

MinIO

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Modjo

Speech

ringover

Easily link Ringover to Modjo and increase your sales performance with conversation intelligence software.

Monday.com

Productivity

ringover
empower

Simplify your teams’ work by connecting Ringover with Monday.com.

NoCRM

CRM

ringover
empower

Boost your productivity in just a few clicks, when you connect Ringover with noCRM.io

Odoo

CRM

ringover
empower

There's nothing sweeter than making unlimited calls from Odoo when you connect it with Ringover.

Okta

Productivity

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Openstack Swift

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Outreach

CRM

ringover
empower

Help your sales team save time and optimise your sales processes.

OVHCloud Object Storage

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Planhat

CRM

ringover
empower

Simplify your teams’ work by connecting Planhat with Ringover.

Plecto

Analytics

ringover

Visualize your contact center KPIs on dynamic, real-time dashboards thanks to our integration with Plecto.

Recruit CRM

Recruiting

ringover

Streamline recruiting tasks by integrating Ringover with Recruit CRM.

Salesloft

Productivity

ringover
empower

Help your sales team save time and optimize your sales processes.

Scaleway Object Storage

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Sellsy

CRM

ringover
cadence

Save your sales team precious time by removing their arduous, time-consuming tasks with this fantastic integration!

Sense Messaging

Recruiting

ringover

Communicate faster and build deeper relationships with candidates and clients by using Ringover and Sense Messaging together!

Slack

Communication

ringover
empower

Connect Ringover to your internal messaging and never miss a call again

Sugar

CRM

ringover
empower

There's nothing sweeter than making unlimited calls from Sugar when you connect it with Ringover

Teams video

Communication

ringover

Access your entire Teams video call history directly in Ringover!

Teams

Communication

ringover

Help your teams save time with Ringover's integration in Teams.

TextUs

Recruiting

ringover

Enhance engagement with candidates and clients with the seamless synergy of TextUs and Ringover.

tool4staffing

Recruiting

ringover

Simplify your recruitment teams daily lives by connecting Ringover to Tool4staffing.

Vincere

Recruiting

ringover
empower

Reach and engage talent at scale with automated dialing, recruiter workflows, access to candidate insights directly in the dialer and more.

VTiger

CRM

ringover

Simplify your teams’ work by connecting VTiger CRM with Ringover.

Wasabi Object Storage

Storage

ringover

Keep your data for as long as you need and avoid the risk of information loss.

Zapier

Productivity

ringover

Thanks to our Zapier integration, your productivity is instantly boosted as we automate your time-consuming tasks

Zendesk

CRM

ringover
empower

Connect Zendesk to the world’s most advance business phone system

Zoho

CRM

ringover
empower
cadence

Make and receive calls directly from Zoho to boost your efficiency

Zoho Bigin

CRM

ringover
empower

Make and receive calls directly from Zoho Bigin to boost your efficiency

Zoho Desk

Support

ringover
empower

Make and receive calls directly from Zoho Desk to boost your efficiency

Zoho Recruit

Recruiting

ringover
empower

Make and receive calls directly from Zoho Recruit to boost your efficiency

Zoom

Communication

ringover

Access your entire Zoom video call history directly in Ringover!

Avionté

Recruiting

ringover
empower

Elevate your staffing experience with click-to-call, call syncing, WhatsApp integration, transcriptions, in-dialer insights, and more.

Bullhorn

Recruitment

ringover
empower
cadence

Nurture a cohesive talent journey with automated dialing, recruiter workflows, access to candidate insights right in the dialer and more.

HubSpot

CRM

ringover
empower
cadence

Take away the heavy lifting from your sales and marketing teams with our HubSpot integration

Loxo

Recruiting

ringover
empower

Recruit top talent faster with click-to-call, call syncing, WhatsApp integration, transcriptions, in-dialer insights, and more.

Pipedrive

CRM

ringover
empower
cadence

Propel your sales team's efficiency by removing the arduous manual tasks thanks to our integration with Pipedrive

Salesforce

CRM

ringover
empower
cadence

Save your sales team valuable time by removing arduous and repetitive tasks with our clever Salesforce integration

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CRM Phone System Integration

FAQs

  • What is CRM?
  • What is CRM integration for VoIP?
  • How to integrate your phone system with your CRM?
  • Advantages of CRM Phone System Integration
  • What is customer service integration?

What is CRM?

The acronym CRM (customer relationship management) refers to software that manages all current and prospective customer relations, with the goal of efficiently improving the customer relationship and, ultimately, the company’s profitability.

Because CRMs follow the customer’s relationship with a company over time, they allow businesses insight into what moments are key in that relationship. This information can then inform the business’s strategy. CRM are generally associated with a customer-centric approach, in which customer feedback and needs drive the business strategy.

CRM aggregates data about clients in one customizable dashboard, so employees can see marketing touchpoints, order status, customer service issues, and more without having to toggle between multiple tools.

CRM can help multiple teams in a business increase their efficiency and productivity, especially customer service, sales, and marketing.

What is CRM integration for VoIP?

A CRM integration for VoIP is a CRM phone integration via an API which allows for the automatic syncing of data between the two tools.

A CRM integration for VoIP saves employees from having to enter data into the two software twice, thus streamlining employees’ day-to-day operations and increasing productivity. In addition to that major benefit, there are several features that a CRM and VoIp integration commonly offer. These functionalities include making calls from within the CRM, automatic call transcription, multichannel communication with contacts, external communications analytics, and more. Thanks to these features, a CRM integration for VoIP leads to improved customer satisfaction.

How to integrate your phone system with your CRM?

With a CCaaS solution like Ringover, a CRM phone integration is a simple process of a few steps. Here’s how to integrate your phone system with your CRM:

  1. Link your CRM and phone system accounts. You can start this process by finding the integrations webpage of your phone system. At Ringover, this can be found on the dashboard. Once you find the CRM you’d like to integrate, click Activate.
  2. Then you’ll need to allow access to the phone system by clicking Allow. This creates the link between your phone system and your CRM.
  3. Once access has been allowed, you can begin choosing what calls to be logged in your client files, among other configurations.
  4. Enable contact synchronization, if desired, so that all your CRM contacts are synced to your phone system and accessible from that centralized interface.
  5. To make calls from directly within your CRM system, you’ll need to enable that functionality from within your CRM platform. It’s a simple process, especially if you use Salesforce.

Advantages of CRM Phone System Integration

A CRM phone system integration, which allows for the exchange of data between two tools, has several advantages relating to efficiency and increased productivity.

  • Real-time updates so information in both the CRM and phone system is always up–to-date.
  • Easy access to customer information like contacts, account history, internal notes and records of past interactions.
  • Easy mass communication campaigns to contact lists using phone system tools like mass SMS campaigns and Power Dialer.
  • Automated workflows that will trigger messages to contacts depending on their progress through the customer journey.
  • Comprehensive data analytics to understand agent performance, campaign performance, and call data.

What is customer service integration?

A customer service integration is when two different software are connected via an API, enabling them to share information between each other. The goal of this integration is to improve customer experience while increasing the business’s productivity. Businesses will often integrate CRMs, or tools for payment, messaging, marketing, or more. The most common result of a customer service integration is the pooling of customer data on one interface for easy access.

An especially common customer service integration is the integration of a customer relationship management software like Salesforce with a business phone system like Ringover. This integration improves customer satisfaction because agents have the history of contact with the client at their fingertips. Productivity also improves because the two tools sync data automatically, so agents don’t have to enter the same information into two different software.