With Ringover, you can quickly activate your Inbound Call Center system, fully integrated with your existing customer relationship management tools to better manage your customer calls and deliver superior service experience.Ask an expert
Activate your support numbers in 65 countries in just a few clicks and use Ringover’s online studio to create automated vocal greetings in the languages of the countries in which you operate.
Whether your agents who manage calls for your business sit in the same office, are dispersed across different locations or are based at home, all they need is an internet connection to be able to make and receive calls directly from their web calling platform.
Ringover provides powerful yet simple call routing tools making it easy to sort and distribute calls to the right agents without hassle.
Adjust call routing using call rules of your choice including agent shift times, agent skills, caller language and much more. You can even give instructions to route calls smartly according to your own criteria and data pulled from your customer relationship management software.
No more constant switching between different software to fetch information while you make and receive calls. Handle your calls directly from your CRM without hassle.
With quick access to client data in your support tools, during calls your agents can see all customer details to better respond to their needs and provide relevant answers to queries.
Simplify call logging and note taking with automatic call data syncing and integration into your CRM from your inbound call center platform.
Access tools that will boost collaboration within your team. During a call, there are options for call transfer, conversation joining and internal chat. For after call work, there are call notes, tags, assignment and much more tools to help your agents work better together.
As team manager, monitor and manage all your agents’ calls from your admin platform that is always up-to-date. Use double-listening and call whisper functions to guide your agents when they need it most. Find detailed and reader-friendly statistical graphs generated in real-time giving you a closer look into the performance of your phone support team.
Activate customer support numbers in 65 countries
Get a simple number for your customers to reach you free of charge
Make and receive calls in up to 80 landline and mobile destinations at no extra cost
Define opening times for when your lines would be open to receive calls.
Sort your calls correctly with automated greeting and distribution
Route calls to the right person based on custom criteria
Allow your VIP callers to skip the call queue
Help your clients reach the same agent automatically based on call history
Create a seamless two-way link between your call centre platform and CRM
Screen pop client files in one click to look at notes, previous chats and customer details
Keep a listening ear on your agents conversations to offer help when needed
Join live calls directly to offer quick tips and help to your agents
Relisten to your agents calls at your convenience
Know at a glance which agents are online or on snooze
Monitor in detail the performance of your agents and the KPIs of your support
Use your own filters to classify and share your calls
Easily qualify each call
Use SMS to establish a true support channel with your clients