Inbound Call Center Software | For support teams

What is an Inbound Call Center Software?

Often used by support teams, an inbound call center software allows you to efficiently process incoming calls for your company. This inbound call management software has specific incoming calls features such as advanced call routing, automatic screen pop-ups, and tools to monitor live customers conversations. Ultimately, an inbound call center will simplify the way your team deals with incoming calls and improve the quality of your support.

Achieve 5-star customer support with our call management solution

Enable remote support with a cloud solution

Set up your virtual call center in minutes so your employees can manage calls from anywhere: at the office or remotely. Ringover’s Inbound Call Center can be accessed from any device, whether it be your smartphone, laptop, tablet or desktop.

Simplify incoming-call management with call routing

Ringover’s call routing tool makes sure your customers easily reach the best-fit person at your company. It automatically organizes and distributes calls so you can save time and improve the customer experience.

Call routing preferences can be set up according to many criteria such as employee shift times, skills, language, etc., or even by your own criteria based on data coming from your CRM.

Simplify incoming-call management with call routing

Improve the quality of your support with a CRM integration

With a native integration of your call center in your CRM, your support team benefits from an instant view of the customer history as a call is coming in. This allows them to provide an enhanced, personalized calling experience. Ringover has native integrations with CRM tools like Salesforce, Zendesk, Freshdesk, Zoho, and many more.

Simplify Call Management & Enhance the Customer Experience

Let your team take calls from anywhere

Your incoming calls can be distributed to any member of your support team, wherever they are at. All they need is the App on their desktop, laptop, or smartphone. This will help your customers easily reach who they need.

Improve support training

Use coaching tools to work with your support teams and improve the customer experience. Listen-in on calls live, or whisper advice to your team member during a customer call to help them when needed.

Facilitate collaboration within your support team

Access tools that will help your team work together to better support your customers. During a call, they can transfer calls, join conversations, and chat internally. Notes, tags, and task assignment help them organize and follow up with customer requests together.

Easily coach and supervise your support team

As a manager, Ringover gives you everything you need to monitor and manage team members’ calls in your admin platform.

Live call monitoring

Use double-listening and call whisper features to guide your agents when they need it most.

Service Level

View real-time KPIs, stats, and graphs to get valuable insights into your phone support team performance.

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Game changing Inbound Call Center Software Features

International numbers

Activate customer support numbers in 65+ countries.

Toll-free numbers

Get a simple number for your customers to reach you free of charge.

Unlimited calls

Make and receive calls from 80 landline and mobile destinations at no extra cost.

Business hours

Define opening times when your lines can receive calls.

IVR

Sort your calls correctly with automated greeting and distribution.

Smart routing

Route calls to the best-fit person based on custom criteria.

Priority queuing

Allow your VIP callers to skip the call waiting.

History-based routing

Help your clients reach the same agent automatically based on call history.

Native CRM integrations

Create a seamless two-way link between your call center platform and your CRM.

Quick access

Screen pop client files in one click. Instantly view notes, previous chats, and customer details.

Double-listening

Listen-in on your agents conversations to offer help when needed.

Conversation joining

Join in on calls directly to offer quick tips and help to your agents.

Call recording

Listen to your agents’ calls at your convenience.

Real-time statistics

Instantly see which agents are online or on snooze.

Advanced analytics

Monitor your support team’s performance with detailed KPIs.

After call

Easily note and record valuable information after a call is complete.

Collaborative SMS

Use text messaging to offer multi-channel support to your clients.

Inbound call center Software FAQs

What is an inbound call center?

An incoming call center is a call center exclusively oriented to managing a company’s incoming calls, such as customer calls for example. A call center can be integrated within the company or managed by external service providers, such as call answering companies.

What is the minimum volume of incoming calls needed to benefit from a call center solution?

Ringover’s incoming call solution is specially designed for small businesses and is even beneficial for low call volumes. If you have a call team of 2 or more people, it would be helpful to use Ringover’s capabilities to integrate your calls with your ticketing solution, access in-call collaboration tools, view statistics, and simplify your call routing.

What is the maximum number of calls that Ringover call center software can handle?

There is no limit on the number of calls you can take with Ringover. Our call management system lets you handle an unlimited number of calls simultaneously while each call is being handled independently during call waiting.

How do I measure customer service performance?

There are different ways to measure the performance and engagement of your customer service. The most important is the Service Level which helps your support team answer customer calls appropriately. You can also monitor average call times or the time it takes your support team to call customers back. With a CRM integration, you will be able to take advantage of the FCR (First Call Resolution) and automatically match calls with the corresponding ticket. Learn more about customer service metrics here.

How can I quickly set up an inbound call center in my company?

With Ringover, it takes only a few minutes to set up phone customer support in your company. Simply choose a support number in your targeted country and invite who will be answering your calls. In just a few clicks, you can set up your call routing scenarios and integrate Ringover with your customer support software. This way, when your team receives an incoming call, they’ll automatically receive a pop up displaying the customer’s history.

Which Customer Support Software can I use with Ringover?

Ringover integrates with multiple customer management solutions including Zendesk, Salesforce, Dynamics, Zoho, and many more. You can find the complete list here.

How much does an inbound call center software cost?

Ringover’s inbound calling solution starts at $34 per month, all features included.

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