Instantly activate an Inbound Call Center System in your CRM to simplify customer call management and improve the experience of your customers.
//= $text2 ?> Try it for free Ask an expertOften used by support teams, an inbound call center software allows you to efficiently process incoming calls for your company. This inbound call management software has specific incoming calls features such as advanced call routing, automatic screen pop-ups, and tools to monitor live customers conversations. Ultimately, an inbound call center will simplify the way your team deals with incoming calls and improve the quality of your support.
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Set up your virtual call center in minutes so your employees can manage calls from anywhere: at the office or remotely. Ringover’s Inbound Call Center can be accessed from any device, whether it be your smartphone, laptop, tablet or desktop.
Ringover’s call routing tool makes sure your customers easily reach the best-fit person at your company. It automatically organizes and distributes calls so you can save time and improve the customer experience.
Call routing preferences can be set up according to many criteria such as employee shift times, skills, language, etc., or even by your own criteria based on data coming from your CRM.
With a native integration of your call center in your CRM, your support team benefits from an instant view of the customer history as a call is coming in. This allows them to provide an enhanced, personalized calling experience. Ringover has native integrations with CRM tools like Salesforce, Zendesk, Freshdesk, Zoho, and many more.
Your incoming calls can be distributed to any member of your support team, wherever they are at. All they need is the App on their desktop, laptop, or smartphone. This will help your customers easily reach who they need.
Try it for freeUse coaching tools to work with your support teams and improve the customer experience. Listen-in on calls live, or whisper advice to your team member during a customer call to help them when needed.
Try it for freeAccess tools that will help your team work together to better support your customers. During a call, they can transfer calls, join conversations, and chat internally. Notes, tags, and task assignment help them organize and follow up with customer requests together.
As a manager, Ringover gives you everything you need to monitor and manage team members’ calls in your admin platform.
Use double-listening and call whisper features to guide your agents when they need it most.
View real-time KPIs, stats, and graphs to get valuable insights into your phone support team performance.
Create a seamless two-way link between your call center platform and your CRM.
Screen pop client files in one click. Instantly view notes, previous chats, and customer details.
An incoming call center is a call center exclusively oriented to managing a company’s incoming calls, such as customer calls for example. A call center can be integrated within the company or managed by external service providers, such as call answering companies.
Ringover’s incoming call solution is specially designed for small businesses and is even beneficial for low call volumes. If you have a call team of 2 or more people, it would be helpful to use Ringover’s capabilities to integrate your calls with your ticketing solution, access in-call collaboration tools, view statistics, and simplify your call routing.
There is no limit on the number of calls you can take with Ringover. Our call management system lets you handle an unlimited number of calls simultaneously while each call is being handled independently during call waiting.
There are different ways to measure the performance and engagement of your customer service. The most important is the Service Level which helps your support team answer customer calls appropriately. You can also monitor average call times or the time it takes your support team to call customers back. With a CRM integration, you will be able to take advantage of the FCR (First Call Resolution) and automatically match calls with the corresponding ticket. Learn more about customer service metrics here.
With Ringover, it takes only a few minutes to set up phone customer support in your company. Simply choose a support number in your targeted country and invite who will be answering your calls. In just a few clicks, you can set up your call routing scenarios and integrate Ringover with your customer support software. This way, when your team receives an incoming call, they’ll automatically receive a pop up displaying the customer’s history.
Ringover integrates with multiple customer management solutions including Zendesk, Salesforce, Dynamics, Zoho, and many more. You can find the complete list here.
Ringover’s inbound calling solution starts at $34 per month, all features included.
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