Enhance customer service with Ringover

Efficiently operate your customer support with a platform that can be used anywhere, whether your agents are in the office or at home. With smart call routing options, you’ll make sure your customers talk to someone every time.

• All you need is an internet connection
• Call routing options: Simultaneous, cascade & customize
• Missed call notifications

No more long customer hold times. With Ringover’s simple-to-use smart routing, you can handle more daily requests and redirect callers to the right people at the right time.

• Advanced switchboard (IVR)
• Smart call routing
• Simplified call transfer
• Call notes and tags

Integrate with your CRM and have all the crucial information you need in-app as you respond to a customer’s requests. After your call, all the data and your notes are synced in your CRM or helpdesk tool.

• Integrate with your CRM or helpdesk tools
• Screen pop
• Conversation history

Check your teams’ availability in real-time and quickly identify any spikes or decrease in activity to schedule accordingly. Use the advanced statistics to optimize your service quality and operations.

• Real-time statistics
• Call queue list
• Advanced KPI: Heatmap, view by agent, etc.

Train your teams to perfect their pitches and have recruits performing like seasoned team members in no time.

• Two-way listening
• Discreet intervention
• Call recording

Why not speed up your day by making calls in one click directly from your CRM or helpdesk tool? When you connect your CRM you will also have access to screen pop during incoming calls, automatic call logging and much more...