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Why do staffing firms need a powerful phone system?

Simple and immediate set‑up

Installing Ringover can be done in a matter of minutes, and the intuitive interface means onboarding is easy and quick. Manage your incoming call flow with features like call routing and interactive voice menus. You can instantly and easily update your routing and menu options depending on your recruiters’ availability and performance.

Simple and immediate set‑up

Centralized omnichannel communications

No more flipping through applications to catch up on a candidate’s communication history. Ringover centralizes your calls, videoconferences, text messages, and more in one interface. Even your WhatsApp messages are stored within Ringover and your ATS, ensuring all the important information is at your fingertips. And if your recruiters have been using personal phones for professional interactions, you can assign them mobile numbers so their interactions are logged.

Centralized omnichannel communications

Greater insight with AI

Empower is an AI-supported tool which provides significant insight into clients and candidates, as well as recruiter performance. Empower automatically transcribes conversations and analyzes them using conversation intelligence and sentiment analysis. By identifying moments of strong emotion during interactions, recruiters can improve their pitches and create best practices. Plus, Empower also automatically summarizes calls, allowing recruiters and managers to easily follow candidate and client interactions.

Greater insight with AI

Increased efficiency via automations

Cadence supports candidate and client nurturing by optimizing the outreach process. With this software on hand, recruiters will be able to automate calling campaigns, create personalized call scripts, and even set up automated outreach sequences so they can work more efficiently. In addition, recruiters will be able to measure their performance thanks to comprehensive analytics.

Increased efficiency via automations

Take control over your teams’ performances

Benefit from detailed insights into your teams’ performance at group and individual levels thanks to comprehensive reporting. Metrics like call duration, pick-up rate, and missed calls will show you where you can improve and who has best practices to share.

Take control over your teams’ performances

Full integration with your tools

Ringover offers a large integrations library, including some of the most popular business software like Bullhorn, Avionté, Vincere, WhatsApp, Microsoft Teams, Slack, and more. Integrations between your recruiting tools eliminate redundant data entry, increasing recruiters’ time for the tasks that really matter.

Full integration with your tools

See why staffing agencies love Ringover

The Big Search

HR & Recruitment

“The calling service is excellent, and the sales and customer support team are always ready to help!”

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HR & Recruitment

“I can’t emphasize enough how much Ringover has helped with our development!”

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Student Pop

HR & Recruitment

“Integration with our CRM was an essential element in our choice of phone system solution.”

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Staffing Agency FAQs

  • What does VoIP technology bring to productivity?
  • How do I set up a VoIP phone system for my staffing agency?
  • Why do I need truly unified communications?
  • How is AI used in the staffing industry?

What does VoIP technology bring to productivity?

VoIP (Voice over Internet Protocol) technology brings several productivity-enhancing benefits to staffing agencies. Some of the key advantages include:

  • Cost Savings

    VoIP systems often cost less than traditional phone systems, helping staffing agencies reduce expenses.
  • Scalability

    VoIP can easily scale with the growth of your agency, allowing you to add or remove phone lines as needed. So if you have seasonal demands, you can add or remove as many users as necessary to ensure your agency operates efficiently. For example, Ringover offers three plans without user caps, allowing you to choose the plan with the features you need and onboard and offboard users easily.
  • Mobility

    VoIP systems enable remote work and mobile connectivity, allowing staff to stay connected from anywhere.
  • Advanced Features

    VoIP offers a range of advanced features like call forwarding, call transcription, and call analytics that improve efficiency and productivity. Plus, Ringover includes integrations to key recruiting tools like Bullhorn and Avionté.

How do I set up a VoIP phone system for my staffing agency?

Setting up a VoIP phone system for your staffing agency is a straightforward process that involves the following steps:

  1. Assess Your Needs: Determine the number of users, desired features, and integration requirements.
  2. Select a Provider: Choose a reputable VoIP provider that offers plans tailored to staffing agencies. You’ll need to take into account your specific business needs, especially in terms of budget, customer support, telephony features, call quality, and scalability.
  3. Install Equipment: Install VoIP phones or softphones on devices and ensure a stable internet connection.
  4. Configure Settings: Set up call routing, voicemail, auto-attendant, and other features based on your agency’s requirements.
  5. Training: Provide training to your staff on using the new VoIP system effectively.

Why do I need truly unified communications?

Unified communications combines communication channels like voice, video, messaging, and collaboration tools, into a single integrated platform. For staffing agencies, unified communications offer the following benefits:

  • Enhanced Collaboration

    Unified communications facilitate seamless communication and collaboration among remote and in-office staff.
  • Improved Efficiency

    Access to all communication channels in one place streamlines workflows and saves time.
  • Better Customer Service

    Unified communications enable faster responses to client inquiries and improve customer interactions.
  • Scalability and Flexibility

    Unified communications can scale with your agency’s growth and adapt to changing communication needs.

How is AI used in the staffing industry?

Staffing agencies have already begun automating repetitive and time-consuming tasks in the recruiting process. However, AI can bring a lot to staffing agencies thanks to its ability to analyze large amounts of data.

For example, Empower by Ringover automatically transcribes and summarizes candidate calls, ensuring that you can easily keep up with candidate or client interactions. Plus, it breaks down the key moments of each call thanks to sentiment analysis, which identifies emotions expressed by the speakers. With these insights, recruiters are able to optimize their approach and ultimately improve their performance.

Empower by Ringover also integrates with ATS, allowing for automatic data syncing between the two software. As a result, recruiters save time on manual data entry and can always find client and candidate information in one centralized place.

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