Activate automatic call recording and configure recording rules in the click of a button. Maintain full control over your recording and storage preferences for better compliance management and data handling.
Decide whether or not to record all calls or only a certain type or to enable for a specific group of agents. For example, you may decide to record all client support calls but not internal calls between your team members.
The agent can stop and resume a recording at any time during a live call. This is useful especially if the customer has to share sensitive information such as credit card details to purchase an item or pay a bill.
Playing back calls is as simple as 1-2-3. Automatic call recording ensures you never miss a beat on the important details shared during any call. Use your computer, tablet or mobile phone to play back call recordings located in your call logs or embedded in CRM contact records.
No need to download your call recording files if you don’t have to. Just share them quickly from the call logs via a unique link generated for each recording.
Unlimited call playback and conversation review help to ensure your agents maintain the highest level of customer service standards for your company.
Engage your teams in exciting coaching sessions using previously recorded conversations to collectively identify key areas of improvement and provide tips for better performance.
Automatically notify the other party that the call is being recorded or to refuse the recording to maintain compliance with legal regulations in your jurisdiction.
Maintain full control on your recording storage preferences. Schedule storage duration in advance or export them (manually or via API) to your own backup locations as often as needed.
Speak to an agent during a live call without notifying the other party
Discreetly join a live call discreetly without disturbing either parties
Jump right into any live call to speak with both parties
View the history of all your calls in detail from your dashboard.
Get the right data to better understand and evaluate agent performance.
Revisit conversations where conflicts arose to know exactly what was said by the caller and agent to provide an appropriate solution.
A sales or customer support agent is prone to forget certain details when dealing with hundreds of customers every day. Playing back conversations helps to refresh memory and gather relevant information about the prospect or customer.
Scrutinise and tweak your product or service using call recording insights. Whether positive or negative, relying on call feedback helps you to make data-based decisions to save money and time.
Call recording is an advanced telephony feature that allows you to record a telephone conversation in real-time in digital format. It is widely used in call centers for control and supervision purposes and is becoming a must-have feature of any business telecom system.
Ethically speaking, the caller should be made aware that the conversation will be recorded with the option to refuse it at any time if he or she so wishes. The precise legislation regarding call recording depends on the country in which you operate, or in some cases, where the call originated from. You should be familiar with the various legislations before activating this feature on your phone lines. You can contact our customer support who will be able to give you the specific compliance information regarding a particular country.
All recorded conversations are stored for a maximum duration of 12 months.
Each user can listen to their own recorded conversations via myRingover. Only administrators and supervisors have the possibility of listening to the entire team’s conversations.
Yes, the user can delete his own recordings from myRingover but they will still be visible in the admin dashboard. Only an admin can permanently delete a recording from the dashboard.