Features > Supervision > Call recording

Record all of your incoming and outgoing calls

Use call recording to improve the quality of your customer service and the performance of your support and sales teams, or simply keep recordings of conversations for legal reasons.

Record at your discretion

Decide whether or not to record all calls or only certain calls. For example, you may decide to record all client support calls, but not internal calls between your team members.

Record at your discretion
Stop recording at any time

Stop recording at any time

For calls in progress, stop recording the call at any time. Do this at the request of the caller, for example. Resuming the recording is just as easy as stopping.

Access your recorded conversations from anywhere

Replay recorded calls from your logs in a single using your computer, tablet, or mobile phone. If you use a CRM, find all recorded conversations logged in the client file.

Access your recorded conversations from anywhere
Coach your teams using call playback

Coach your teams using call playback

Offer your teams engaging coaching sessions where recorded conversations are replayed. Use these conversations as a way to evaluate the individual performance of your agents.

Revisit challenging conversations

Locate a conversation in which a problem was encountered to find out exactly what was said between the caller and the agent.

Revisit challenging conversations

FAQs

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How long are recorded conversations stored for?

All recorded conversations are stored for a duration of 12 months.

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Is it possible to send a conversation recording by mail or messenger?

Yes, simply copy and paste the link for the conversation recording - no need to download.

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Are all users able to play back conversations?

Each user can listen to their own recorded conversations. Only Administrators and Supervisors have the possibility of listening to the entire team’s conversations.

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