Outbound Call Center Software Empower your sales team to exceed goals with Ringover.

Outbound call center software is a suite of tools and applications that allow agents to manage high-volume outbound calls. It enables sales, marketing, and support agents to reach out to existing and potential customers through phone calls, chatbots, social media platforms, and other channels.

Businesses often use outbound call center software to:

• Offer proactive customer support.
• Run lead-generation campaigns.
• Introduce a new product or service.
• Make reminder calls for payment, renewal, etc.
• Gather customer feedback.
• Conduct opinion polls and surveys.
• Make scheduled callbacks.
• Impart information, such as changes in company policy, pricing, etc.

Outbound call center software integrates with CRMs for hassle-free prospecting and offers features that enable agents to reach out to prospects faster and achieve sales goals more efficiently. These include click-to-call, power dialing, predictive dialing, calling campaigns, voicemail drop, call recording, and call history, among others.

Boost the productivity of your sales representatives with the outbound call center software from Ringover. An ideal solution for startups, SMEs, and large enterprises, it has features like power dialing, click-to-call, voicemail drop, call history, and call recording to make your sales campaigns more effective.

While some businesses use on-premise call center software, most companies today use cloud-based software to manage inbound and outbound calls. Cloud-hosted call center solutions have no hardware requirements and are cost-effective, location-independent, scalable, and easy to install and use.

Here is a list of some of the popular cloud-based call center software:

• Ringover;
• Nextiva;
• HubSpot;
• RingCentral;
• Zendesk;
• CallHippo;
• CloudTalk;
• Twilio Flex;
• GoTo;
• FreshDesk;
• Dialpad;
• Vonage;
• 8x8;
• LiveAgent;
• TalkDesk.

Cloud-based call center software solutions like Ringover are easy to set up and use. Setting up an outbound call center involves the following steps:

• Step 1: Choose the right outbound call center software for your business. While choosing the software, keep your call volume, company size, and scalability in mind.
• Step 2: Subscribe to a plan that best suits your business needs and create an account.
• Step 3: Integrate the outbound call center software with your CRM and activate all necessary features.
• Step 4: Invest in all required equipment and devices, such as laptops, smartphones, internet connections, etc.
• Step 5: Hire call center agents based on your call volume.
• Step 6: Train your agents to handle conversations and use the platform.
• Step 7: Learn the legal compliance requirements for making outbound calls.
• Step 8: Determine your outbound call metrics and KPIs and start measuring them.

CRM solutions of different types and pricing are available for call centers. Some of these solutions come with built-in telephony and VoIP calling features, so you don’t need separate calling software. Other CRMs allow easy integrations with VoIP phone systems and inbound and outbound call center software to facilitate calling campaigns.

Given below are some of the market-leading CRM for call center business owners:

• Freshsales;
• Zoho;
• Pipedrive;
• HubSpot;
• Freshdesk;
• Zendesk;
• Salesforce;
• Voicent;
• Bitrix24;
• Salesmate.