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Your roadmap to predictable revenue

Reach prospects faster

Make the most of your sales teams’ time with features such as making calls in one click, and automating commercial campaigns with mass communications. Plus, with the local number display option, you’ll increase your pick-up rate…

  • Click-to-call in your CRM
  • Calling campaigns / SMS / Voicemail drop
  • Choose your outgoing number
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Reach prospects faster

Focus on conversations, not calls

Eliminate time-consuming tasks like logging calls. With Ringover, automatically record every action in your CRM and help your sales team have more meaningful outreach.

  • CRM screen pop during calls
  • Call notes & tags
  • Call history & recording
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Focus on conversations, not calls

Flagship features for prospection

International numbers

In more than 65 countries

Outgoing number selection

One sales agent, multiple numbers

Click-to-call

No more need to dial

CRM integration

Connects with the leading tools on the market

Call recording

Keep a trace of each conversation

SMS campaigns

Multiply your points of contact

Voicemail campaigns

For less intrusive contact

Reporting for each sales agent

Performance analysis

Manage teams with ease

Dive into an individual or a team’s call statistics to measure their performance. Identify who your top performers are and who needs training or motivation.

  • Easy, intuitive reports
  • KPIs: number of calls, call duration
  • Personalize your dashboard for your needs
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Manage teams with ease

Develop top-performers

Improve your team's performance and analyze pitches and conversations in real time. Use our features to intervene during conversations when training and assisting recruits.

  • Call recording
  • Two-way listening
  • Discreet intervention
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Develop top-performers

Two-way listening

Listen to sale pitches in real time

Discreet intervention

Support your sales agents

Call notes & tags

Make it easy to pull up essential information

Calling campaigns

Automate mass communications

Make calls from your CRM

Why not speed up your day by making calls in one click directly from your CRM or helpdesk tool? When you connect your CRM you will also have access to screen pop during incoming calls, automatic call logging and much more...

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Make calls from your CRM

Ivo Betke

Managing Director

“I can't emphasize enough how much Ringover has helped with our development!”

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Robin Tanzilli

Head of Business Development

“By using Ringover with Salesforce and the HVS module, we can help the SDR teams to boost their performance.”

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William Forgues

Sales Manager

“Ringover has given us the option of digitising our workstations, giving our employees even more independence and freedom to work from wherever they like.”

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Sign up and start making calls within minutes

  • No need to change numbers
  • No additional equipment required
  • Instant line activation
  • One-click CRM integration
  • Support provided by a Ringover advisor
  • Conveniently from mobile app or website

Outbound Call Center FAQs

What is outbound call center software?

Outbound call center software is a suite of tools and applications that allow agents to manage high-volume outbound calls. It enables sales, marketing, and support agents to reach out to existing and potential customers through phone calls, chatbots, social media platforms, and other channels.

Businesses often use outbound call center software to:

  • Offer proactive customer support.
  • Run lead-generation campaigns.
  • Introduce a new product or service.
  • Make reminder calls for payment, renewal, etc.
  • Gather customer feedback.
  • Conduct opinion polls and surveys.
  • Make scheduled callbacks.
  • Impart information, such as changes in company policy, pricing, etc.

Outbound call center software integrates with CRMs for hassle-free prospecting and offers features that enable agents to reach out to prospects faster and achieve sales goals more efficiently. These include click-to-call, power dialing, predictive dialing, calling campaigns, voicemail drop, call recording, and call history, among others.

Boost the productivity of your sales representatives with the outbound call center software from Ringover. An ideal solution for startups, SMEs, and large enterprises, it has features like power dialing, click-to-call, voicemail drop, call history, and call recording to make your sales campaigns more effective.

What softwares are used in call centers?

While some businesses use on-premise call center software, most companies today use cloud-based software to manage inbound and outbound calls. Cloud-hosted call center solutions have no hardware requirements and are cost-effective, location-independent, scalable, and easy to install and use.

Here is a list of some of the popular cloud-based call center software:

  • Ringover;
  • Nextiva;
  • HubSpot;
  • RingCentral;
  • Zendesk;
  • CallHippo;
  • CloudTalk;
  • Twilio Flex;
  • GoTo;
  • FreshDesk;
  • Dialpad;
  • Vonage;
  • 8x8;
  • LiveAgent;
  • TalkDesk.

How do I set up an outbound call center?

Cloud-based call center software solutions like Ringover are easy to set up and use. Setting up an outbound call center involves the following steps:

  • Step 1: Choose the right outbound call center software for your business. While choosing the software, keep your call volume, company size, and scalability in mind.
  • Step 2: Subscribe to a plan that best suits your business needs and create an account.
  • Step 3: Integrate the outbound call center software with your CRM and activate all necessary features.
  • Step 4: Invest in all required equipment and devices, such as laptops, smartphones, internet connections, etc.
  • Step 5: Hire call center agents based on your call volume.
  • Step 6: Train your agents to handle conversations and use the platform.
  • Step 7: Learn the legal compliance requirements for making outbound calls.
  • Step 8: Determine your outbound call metrics and KPIs and start measuring them.

What is the best CRM for a call center?

CRM solutions of different types and pricing are available for call centers. Some of these solutions come with built-in telephony and VoIP calling features, so you don’t need separate calling software. Other CRMs allow easy integrations with VoIP phone systems and inbound and outbound call center software to facilitate calling campaigns.

Given below are some of the market-leading CRM for call center business owners:

  • Freshsales;
  • Zoho;
  • Pipedrive;
  • HubSpot;
  • Freshdesk;
  • Zendesk;
  • Salesforce;
  • Voicent;
  • Bitrix24;
  • Salesmate.
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