Reach More Prospects with an Outbound Call Center Software OUTBOUND CALL CENTER SOFTWARE
Ringover’s Outbound Call Center software empowers your sales agents to make more calls, easier, and automate time-consuming tasks, all while allowing you to supervise and coach them for better results.Try it for free Ask an expert
What is an outbound call center software?
An outbound call center software allows sales teams to make more calls, more efficiently than with a simple business phone solution. For example, a call center software includes automatic calling and monitoring features, as well as direct integrations with your CRM (Salesforce, Pipedrive, FreshSales, Zendesk Sales Suite…).
Boost your revenue with our sales call software designed for growth
More calls, more sales
Ringover gives you all the right tools to help your sales agents call more: click-to-call, auto dialer, direct calling from your CRM and more. It only takes a few clicks to launch high-performing call campaigns.
Increase your conversion rate with local numbers
Calling your prospects with a phone number close to theirs always gets better results. Ringover offers landline and mobile numbers in over 60 countries. In just a few clicks, you can activate new phone numbers and assign them to your sales reps according to their prospect domains.
Make calling smarter with a CRM integration
Integrate Ringover into your CRM to simplify your sales team’s day-to-day tasks. They’ll be able to automatically view contact history, launch calls, and log conversations directly in your CRM. The benefits in terms of efficiency and simplicity are endless.
Coach and monitor for better results
Evaluate your sales agents’ performance
Access detailed call statistics for each of your sales reps, including call efficiency rate, missed calls, and drop-out rate. This will help you power up high performers and give support to those who need it.
Track sales calls in real time
Use real-time supervision tools such as dual listening and call recording to practically and effectively train your new sales agents. Discreetly join in on conversations to support them when they need it most.
The Most Powerful Outbound Call Center Software Features
Get fixed and mobile numbers in 65+ countries for a better pick-up rate when prospecting.
Give your agents multiple number choices so that they can easily select the best outbound number before each call.
Keep a listening ear on your agents’ live conversations.
Join live calls directly to offer quick tips and help to your agents when they need it.
Link Ringover to your third-party business apps for a smoother workflow.
No more manual dialing. Launch a call automatically with one click.
Schedule and launch call campaigns in no time.
Listen to your agents calls at your convenience.
Analyze individual call KPIs to increase performance.
Outbound call center Software FAQs
What is an Outbound Call Center?
An outbound call center is a call center exclusively oriented towards the production of outbound calls. It is generally compared to an inbound call center, which handles incoming calls. Outbound call centers include offshore call centers, which offer outsourcing services for making appointments for sales representatives or telemarketing campaigns. Outbound call centers can also be integrated within companies and made up of internal sales representatives or SDRs.
What is Cold Calling?
Cold calling corresponds to sales call campaigns on prospects who have not previously sought to be contacted. Also called telemarketing, this approach corresponds to the old method of door-to-door sales.
Can I use the outbound calling software to make cold calling campaigns?
Ringover software is specially designed to make effective and efficient call campaigns, even for small teams. The software has dedicated tools to launch these campaigns: individual or team call automation, performance measurement and reporting of calls, coaching tools to help Sales in their sales pitch, and integration with CRM to work with lists of prospects inserted upstream.
How do I conduct telemarketing with Ringover?
Simply choose our telemarketing software and start calling immediately from any device. Telemarketing campaigns with Ringover require no installation and can be deployed to virtual teams anywhere around the world.
Are outbound calls unlimited with Ringover?
Yes, all outbound calls are included and unlimited to over 100 destinations around the world.
What is the minimum sales team size to use Ringover?
There is no minimum. Ringover Sales software is specially designed for small teams. Even if you are a one-person show, you can take advantage of our cloud software and start calling right away, no special setup needed.
What kind of outbound dialers are included?
Ringover’s sales outbound app deploys an easy-to-use power dialer. You can use the power dialer from any desktop or cell phone to launch your own solo call campaigns. Team managers can also launch shared call campaigns at team level.
What metrics are used to analyze sales team performance?
Ringover offers multiple metrics to analyze the performance of each member of your sales team. The most common KPIs track are the number and frequency of outbound calls made by a salesperson on a given day, the average call duration, and the pick-up rate. You will also be able to evaluate the conversion rate of your agents over time. Additionally, the effectiveness of your sales approach can be analyzed through real-time listening tools and call recording.