A virtual phone number is one that isn’t associated with any physical phone, unlike a traditional phone number. Calls to virtual numbers are redirected to other phone numbers or VoIP applications on computers or mobile phones. Widely used by international companies, virtual numbers allow a phone system solution to easily be put in place from anywhere.
Thanks to their ease of use and almost immediate activation, virtual numbers are the best way for companies to quickly obtain a specific type of number; to put phone support in place or equip colleagues in a target country, for example.
With the greeting features generally associated with the purchase of a virtual number, you can easily customise on-hold messages and announcements in the language of your choice.
The ability to activate local and landline numbers in most countries without having to sign up for a different telecom plan in each place your company operates allows you to emphasise your image on the local level while making significant savings.
Using a virtual phone number dedicated to your profession rather than your personal one lets you maintain your work/life balance - even while using a single device!
1/ Go to the "Numbers" section of your dashboard.
2/ Select the country for which you wish to activate a number.
3/ Choose a number from the provided selection.
With an international virtual number, you can easily deploy phone support in most countries: all you need to do is activate your number in a few clicks, then record a greeting in the necessary language(s) thanks to our online studio (more than 16 languages available). Then indicate which agents will receive calls according to timeframe or other rules thanks to smart routing. Once these steps are taken, you’re ready to start providing support by phone in the country of your choice!
Provide your sales reps with numbers for each region in which they generate leads, or mobile numbers to increase the yield of their sales call campaigns. Allow them to reach their target market with an easily identifiable landline or mobile number that corresponds to the relevant area and ensure that more of their calls are answered.
Activate a virtual number for each of your campaigns (Google Ads, Facebook Display, LinkedIn, etc.) and use the call tracking dashboard to follow each campaign’s ROIs in terms of phone activity, such as how many calls the campaign generated, average call duration, etc.
Virtual numbers are ideal for equipping teleworkers such as remote support or sales teams, making it possible to create a call center with agents located all over the globe.
Ringover gives you the means to activate international mobile or landline numbers in over 65 countries worldwide.
Our online studio allows you to create greetings for your phone system in 16 languages as well as customise your music on hold.
The VoIP app allows you to make and receive calls with your virtual number from any device: desktop computer, laptop, or mobile phone.
Call forwarding can be used to send calls to a virtual number to your phone system users or to external numbers.
Call groups simplify your call routing by grouping users by specialty.
Call logs and call history statistics allow you to track your virtual number’s activity.
An Interactive Voice Response server allows you to route users according to their specific needs or the department they wish to reach.