Typically, it works by initiating inbound or outbound calls between two people at the click of a button, most commonly between business organizations and their customers.
In outbound and inbound calls by businesses
You are required to download and install the VoIP phone system and integrate it with your CRM. Once integrated, you can click a phone number from your CRM, and the phone system calls you and the dialed number simultaneously. You can answer your phone and start communicating once the recipient is connected.
In inbound calls by website visitors
When a click-to-call button is placed on web pages, websites, chatbots, etc., it is hard coded with a telephone number. Customers click the button, and the link redirects it to their phone dialer opening it to make the call.
Click to call uses VoIP technology to automatically initiate a call between two people at the click of a button. When you click a phone number in your CRM, Ringover’s integrated phone system calls you and your recipient at the same time—all you have to do is answer when the other party is connected.
When you include click to call buttons on your website, links are hard-coded with your telephone number. That means that when a potential customer clicks on your call to action, they’ll be redirected to their phone app, where a call will already be on its way to you.