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Enjoy Better Call Center Performance with a Reliable Business VoIP Provider

As a business searching for a trusted, high-quality and affordable call center solution, you need to find a reliable business VoIP provider. Ringover offers a robust VoIP software package that has the ability to help you increase contact center performance, improve customer satisfaction levels, and consistently scale your business’ response to fluctuating contact center call volume, outbound dialer performance, and other factors. With Ringover’s call management software, your business can thrive with a high-quality 100% cloud contact center that is effectively managed and monitored by you from your own remote location.

Ringover Offers You Multiple Features

Enjoy many simple and easy-to-use features when you implement Ringover’s full-service call center software. As your business VoIP provider, Ringover delivers you the tools you need to easily and effectively manage your call center:

  • Instant activation of new lines
  • Robust real-time dashboard
  • VoIP calling to up to 80 destinations

Explore the entire range of tools and features offered by Ringover, and see just how easy it is to create a positive impact on your business with a well-functioning cloud contact center.

The Importance of a High-Quality Business VoIP Provider

Partnering with a dependable business VoIP provider is essential for running a successful cloud call center. Ringover is here to help you set up your 100% cloud-based customer service center, and get going in just a few simple steps. There’s no need for a technical specialist – all you need is a dependable internet connection and a computer or laptop to begin setting up your VoIP call center. Ringover’s customer service representatives will be here to support you, should you have any questions. Within a few clicks, you’ll be able to configure your contact center settings, and instantly add new lines and assign them to your users.

A fully-customisable dashboard that’s simple and easy to view will always be available to you, providing key performance indicators and easy access to reporting. Your dashboard will give you the ability to stay in touch with your call center’s performance and react or make changes when needed, all from your remote location.

Give Your Team the Tools They Rely On

It Starts with Good Training and Helpful Coaching

Provide a solid base of skills training and constructive coaching for your agents, thanks to Ringover’s call monitoring and recording capabilities. Stay up to date on agent performance and spot the areas where your team members could use some training and feedback, both constructive and positive!

Integrate Your CRM Tools

Ringover enables you to fully integrate your Customer Relationship Management (CRM) tools into the platform, providing your agents with the ability to access everything they need from just one application. Team members will be able to pull client files, take actions, and make notes efficiently whilst speaking to customers, with the tools they depend on at their fingertips.

Helpful Skillet Routing

Does your team of agents possess different skillsets, such as being trained to support different inquiry types? Or maybe you have agents in different time zones, or who speak different languages. Ringover allows you to route incoming calls based on agent skillset assignment, ensuring your customers get in touch with an agent who can effectively assist them with their inquiry.

A VoIP Business Provider that Offers More than Just Calling

Create Your Own Call Campaigns

Create and manage customised call campaigns for your predictive dialer or auto dialer system, all from your Ringover dashboard.

Adjust as Needed

Monitor and manage both outbound and inbound call flows, as needed. Stay up to date on your contact center’s key performance indicators and metrics, and take quick action from your dashboard to adjust call flow, call routing, and IVR settings.

Help When You Need It

Ringover’s customer service team is here when you need help. Although establishing and managing your full-service call center is extremely easy with Ringover’s software, help is just a click or phone call away, if you ever run into a question that requires a bit of help.

Join the Thousands of Businesses Who Already Use Ringover

Empower Your Business

Enable your business to maintain high customer satisfaction levels by integrating your current CRM software into the Ringover platform.

Equip Your Team

Your team will be equipped to successfully manage call wait times and call duration with instant access to client files, and the ability to take actions and update notes all from one application.

Start Your Free Trial Now

Your free trial of Ringover’s advanced cloud contact center software can begin right now. In only a few clicks, you can start your free trial. Discover the power of having a reliable, high-performing business VoIP provider at your side. Begin your free trial today!

7-day free trialAll features included

Business VoIP Providers FAQ

What is VoIP telephony?

VoIP telephony is a method of sending phone calls via the internet rather than via traditional landlines. VoIP stands for Voice Over Internet Protocol. This technology converts voice signals into digital packets and delivers them over broadband internet. As a result, the clarity and quality of VoIP calls is typically higher than calls placed over traditional phone lines.

How do you make VoIP calls?

All you need to make and accept VoIP calls is a smart phone, laptop or computer, with a VoIP software application, along with a good internet connection. Once the VoIP software is downloaded, you’ll be able to enjoy VoIP calling from anywhere in the world, as long as you have an internet connection.

How can a VoIP business provider help my business?

The fact that VoIP calling is supported over the internet means that your business can set up a telephony system without requiring much hardware. You will need a computer or smartphone, a router and an internet connection to start. As long as your agents also have the necessary equipment and an internet connection, they will have the ability to work from any location as long as they have an internet connection. VoIP calling also benefits businesses with additional features such as video-conferencing and the ability to send multi-media messages.

Why would I choose to use VoIP telephony?

There are multiple benefits to VoIP calling, in addition to portability and low operational and equipment costs. VoIP calling enables users to send multi-media messages, hold video conferences, and establish instant phone lines. Calling is generally easier, less expensive, and faster with a VoIP service than with landline telephony systems.

How do I set up VoIP for my business?

Your first step to setting up VoIP calling for your business is to make sure you have a good internet service and connection. Next decide how many users you will have, and then select a VoIP business provider. Once you have downloaded the VoIP software from your provider and finished configuring your settings, you will be able to add new lines and assign numbers to your users, who each must have access to the software via laptop, computer or smart phone, and a softphone if needed.