Give Your Team the Tools They Rely On
It Starts with Good Training and Helpful Coaching
Provide a solid base of skills training and constructive coaching for your agents, thanks to Ringover’s call monitoring and recording capabilities. Stay up to date on agent performance and spot the areas where your team members could use some training and feedback, both constructive and positive!
Integrate Your CRM Tools
Ringover enables you to fully integrate your Customer Relationship Management (CRM) tools into the platform, providing your agents with the ability to access everything they need from just one application. Team members will be able to pull client files, take actions, and make notes efficiently whilst speaking to customers, with the tools they depend on at their fingertips.
Helpful Skillet Routing
Does your team of agents possess different skillsets, such as being trained to support different inquiry types? Or maybe you have agents in different time zones, or who speak different languages. Ringover allows you to route incoming calls based on agent skillset assignment, ensuring your customers get in touch with an agent who can effectively assist them with their inquiry.
A VoIP Business Provider that Offers More than Just Calling
Create Your Own Call Campaigns
Create and manage customised call campaigns for your predictive dialer or auto dialer system, all from your Ringover dashboard.
Adjust as Needed
Monitor and manage both outbound and inbound call flows, as needed. Stay up to date on your contact center’s key performance indicators and metrics, and take quick action from your dashboard to adjust call flow, call routing, and IVR settings.
Help When You Need It
Ringover’s customer service team is here when you need help. Although establishing and managing your full-service call center is extremely easy with Ringover’s software, help is just a click or phone call away, if you ever run into a question that requires a bit of help.
Join the Thousands of Businesses Who Already Use Ringover
Empower Your Business
Enable your business to maintain high customer satisfaction levels by integrating your current CRM software into the Ringover platform.
Equip Your Team
Your team will be equipped to successfully manage call wait times and call duration with instant access to client files, and the ability to take actions and update notes all from one application.
Start Your Free Trial Now
Your free trial of Ringover’s advanced cloud contact center software can begin right now. In only a few clicks, you can start your free trial. Discover the power of having a reliable, high-performing business VoIP provider at your side. Begin your free trial today!