Offer swift assistance to an agent who might be struggling on the phone. Stay in the background and relay tips on missing data and appropriate responses and arguments to help improve their conversations. You may even simply alert them that you are at their disposal when necessary.
Calling as a team
Prepare for a challenging call by tackling it as a team. The main speaker can therefore count on their colleagues or supervisor in the background to provide assistance during the call if necessary.
Use whisper mode to coach new recruits on the job. Listen to their calls and intervene at any time to correct a statement or steer the conversation in the right direction. Take full control of the discussion if the need arises.
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