logo-line-color Created with Sketch.
Join us! Start your free trial

Live chat software for business: what is the best to choose?

Live chat software for business: what is the best to choose?
Share on

Contrary to popular belief, having a running website isn't enough to convince your customers to do business with you. If you are wondering about the low conversion rates and customer satisfaction, consider installing software on your site.

What Is Web Chatting?

Web chatting or live chatting is a way for customers to communicate with brands in real time on the website. A web chat online software is used to facilitate live chatting on the website.

Benefits Of Web Chatting Software

The advantages of integrating a web chat online tool include:

  • Saving time and reducing the cost of the service agents by using chatbots
  • Helping companies deliver faster and more personalized service with CRM and other software integrations
  • Delivering better customer experience and building a rapport between website visitors and your brand.

Is Live Chat With A Real Person?

Yes, when you are engaging in a on a website or app, you are, in most cases, chatting with a human.
However, some companies deploy AI-based chatbots as a preliminary filter. The chatbots can identify customers who need to be connected to an agent and connect them to a live customer service representative.

Which Software Is Used For Chatting?

Below is a list top 10 software used for live chat:

  1. Tidio Live Chat
  2. FreeChat
  3. HubSpot's Free Live Chat
  4. Tawk.to
  5. Smartsupp
  6. Crisp.Chat
  7. Chatra
  8. OnWebChat
  9. Userlike
  10. MyLiveChat

How Do I Get A Web Chat Tool?

There are two ways to get web chat software for your business:

  1. You can choose free software designed for live chat for business. You will only get basic functions with the free version.
  2. Purchase live chat software from a trusted brand. Paid plans include advanced features such as analytics, agent allocation, CRM integration, etc.

We have curated a list of free and paid live chat software you can consider integrating into your site.

Where Can You Chat Online For Free?

Below-listed are some free live chat software you can use for business by integrating the software into your website.

  1. Tidio Live Chat
  2. HubSpot's Free Live Chat
  3. Tidio Live Chat
  4. Chatra
  5. MyLiveChat

The above-listed free live chat for business tools only lets you access basic functions. If you purchase their paid plans, you can use analytics and obtain the list of live visitors.

Which App Is Best For Live Chat Free?

If you are looking for free live chat software for business, consider the below-listed ones.

Tidio Live Chat

Tidio offers both free and paid plans. Here are the features of their free plan:

  • Live chat with 50 users
  • Chatbots conversions with 100 users
  • Email support
  • 3rd party apps integration
  • JavaScript API

freechat

As the name suggests, freechat is a live chat tool that lets your visitors chat with you for free. freechat allows your visitors to chat with you using instant messaging apps installed on their desktop or mobile.
You can set up the app on your website by adding a single code snippet to your site. You can also customize the live chat widget based on the options provided.

Chatra

Chatra is a live chat software for business. With the free plan, one agent can chat with the visitors. They also have an offline chat widget that notifies customers if you are not online.
They also have paid plans with advanced features.

What Is The Best Live Chat Software To Choose?

If you are looking for a web chat tool with advanced features, here is a list of the top three live chat software you can pick.

Zendesk

Reach your customers instantly via web, mobile and social via live chat and messaging

Zendesk Features

  • In-built and third-party chatbot integrations
  • Chat routing and chat queue management
  • Integrations of knowledge base, CRM, etc.
  • Analytics dashboards

They have separate plans for sales and services.

Ada for Chat

With Ada, you can provide automated live chat powered by a chatbot. The solution is ideal for businesses of all sizes and offers multi-language support.

Ada Features

  • Proactive chat
  • CRM and other software integrations
  • Routing
  • Website visitor tracking

For pricing, you need to contact them as they don't publicize the information.

Acquire

Being a digital live chat software for businesses, Acquire offers you AI-powered chatbots, live chat and video calling.

Acquire Features

  • Offline form
  • Integration capabilities
  • Website visitor tracking

Contact the team for pricing.

What Is The Best Live Chat Software For Website?

If you are not happy with the above-listed live chat software, here are three more you can consider integrating into your website.

Zoho Desk

Zoho Desk's live chat software lets you respond to customers within minutes with an embeddable chat widget.

Zoho Desk Features

  • Customer happiness ratings within the chat window
  • canned responses
  • Customizable chat widgets for your brand

They have three paid plans. You can check the pricing and other details on the site.

Podium

Podium is all about converting conversations into leads by helping you send text messages to visitors once they have left the chat window.

Podium Features

  • Turn web chat conversations into text messages
  • App integrations
  • Reporting

Check Podium's pricing and other details.

Birdeye

Birdeye offers live chat and review software that supports multi-location businesses.

Birdeye Feature

  • SMS customers when they leave the site
  • Route of messages to mobiles
  • Customize chat icons and the greetings
  • Software integrations

Contact them for pricing and plans.

Get A Business Communication Tool That Can Take Your Business Beyond Live Chat

Live chat software can make a significant difference to your business. There is no debating that. But you will need comprehensive business communication software by your side to expand your business to global locations.
If you are looking for a complete solution to power your business, Ringover is here to help. With as low as $19 per month, you can enjoy unlimited calls to 110 global destinations and get features like call recording, IVR, call forwarding and more.
Learn how Ringover's complete business communication solution can help you take your business to new heights.

Efficient customer support thanks to cloud telephony
Resources | E-Books

Efficient customer support thanks to cloud telephony

Free download

Free Trial Demo Contact us