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What is Call Forwarding?

Call forwarding allows you to stay connected whenever and wherever. Manage your entire business from any location by transferring your calls to any mobile, home, or other number based on preset rules you create. Take advantage of the many benefits call forwarding offers to your remote staff, external customer support, and mobile employees.

What is Call Forwarding?

Take your business anywhere

Missed calls are missed opportunities! With Ringover’s call forwarding feature, you can seamlessly send incoming calls to a mobile phone, home phone, or even an external call center. Stay connected and responsive to your business from anywhere, whether you’re on the go or working remotely, or even off the clock.

Take your business anywhere

Discover the Most Reliable Call Forwarding Service with Ringover

Explore Endless Call Forwarding Options

Call forwarding made easy

Call forwarding made easy

Forward calls with ease using the Ringover app. Available on your computer or mobile, our app makes call forwarding a snap. No more missed calls or complicated set up - just intuitive, user-friendly call forwarding in the palm of your hand.

Call forwarding to mobile

Call forwarding to mobile

Traveling for business or working remotely? No problem. Transfer calls from your office to any mobile number. If you’re busy, forward calls to your colleague’s mobile to take calls on your behalf.
Need to stay seamlessly connected while on the go or working remotely? Transfer calls from your office line to any mobile in a few clicks. On a flight or in a meeting? No problem. Being a business nomad is now easier than ever!

Establish a local presence

Establish a local presence

With Ringover’s Virtual Numbers, you can establish a local presence without ever leaving your office or having to sign up for a different phone plan in each country. Projecting a local area code improves customer engagement and allows you to funnel those calls to a central number, like a main switchboard.

Prescheduled call forwarding

Prescheduled call forwarding

Grab every opportunity that comes your way, no matter the time of day! Schedule daily call forwarding times according to staff shifts, handovers, or break times.

Always Be Available

Always Be Available

Establish ‘round-the-clock’ customer service. Forward customers to inbound call centers or on-call staff to provide service outside of regular business hours.

Redirect calls to pre-recordings

Redirect calls to pre-recordings

Easily route customers to pre-recorded options containing key responses to common questions regarding opening hours, payment options, updates to service and so on. For example: “Press 1 to hear our opening hours, press 2 to listen to our service updates and press 3 for steps on how to settle your bill online”.

Use an auto-attendant

Use an auto-attendant

Set up your pre-recorded options to transfer incoming calls to specific departments via a simple menu system. For example: “Press 1 for sales, press 2 for support and press 3 for our billing department”.

Forward calls based on availability

Forward calls based on availability

Is your colleague taking a break? No problem! Transfer your incoming calls to different colleagues based on availability to ensure the next available person is on hand to convert any lead into a golden business opportunity.

Basic to advanced call forwarding

Setup forwarding to match your business needs, no matter how basic or advanced: simultaneous, cascading, at scheduled intervals, in random order or preset order, by person or by group. You choose!

Basic to advanced call forwarding

Call Forwarding: Best Use Cases

Optimize customer support

Optimize your customer support teams with call forwarding. Manage calls seamlessly regardless of the day, time, or the team’s location. Create branched routing according to specific support areas or skills. Drive your customer satisfaction and retention forward.

Optimize customer support

Virtual offices

Virtual offices need not appear artificial if you have the right set up in place. A call forwarding service enables you to forward calls to any phone number linked to remote staff who make up your virtual workplace. With call forwarding, any incoming call can be instantly transferred to the right person at the right time ensuring your operations run as smoothly as any traditional business.

Virtual offices

Our customers’ feedback

Overall Rating

4.7/5 281 reviews Based on 281 reviews.
This average is drawn from ratings of customers who have used any of the cloud communication services offered by Ringover.

Hovyla E.

26 apr 2022

“An intuitive and easy to use tool.
A real bonus in my work!”

Ariel D.

6 oct 2022

It works as expected. As a softphone, it has all what you need to handle calls in a call centre environment.
Also they have the client available for web, for windows, Linux and mobile. That is awesome.
I like all the filters available, that helps me find some call recordings easily…

Justin C.

12 jul 2022

We’ve just set up Ringover within our call centers and we’re delighted, the UX is intuitive and the customer services are top of the range, our account manager is always available. Thank you!

Jerome R.

26 apr 2022

I’ve been a user for several months without any major issues, and phone bill has been halved.

Anonymous user

27 jul 2022

Intuitive and easy to use solution with great audio quality. We use it with our Pipedrive CRM integration and it helps us to increase the productivity of our sales team. Hector Nadal helped us with the integration process.
Looking forward to the new updates that we have requested.
Increase the productivity of our sales It helps us increase sales integrated with our Pipedrive, being able to have performance metrics for each person on our team.

Valentin P.

7 jun 2022

We’ve been working with Ringover for over a year now and couldn’t be happier with it. ;)

Call forwarding service FAQs

  • What is a call forwarding service?
  • Can I forward calls to an international number?
  • Can I forward calls to an 800 number?
  • Can I edit my call forwarding rules?
  • Can I forward calls to several mobile phones or desk phones?
  • Can I deactivate call forwarding?
  • Is call forwarding a free service?
  • How much does call forwarding cost?
  • How do I set my phone to call forwarding?

What is a call forwarding service?

Call forwarding service is a feature that allows you to forward an incoming call to a landline number, mobile number or even to a VoIP app. Phone forwarding services allow you to:

  • Setup the call forwarding system in such a way that calls are forwarded to another number when the recipient does not answer.
  • Configure business call forwarding to your cell phone number when you are not at your office.

It ensures complete inbound call management regardless of the user’s location. Call forwarding ensures the user has permanent access to his incoming business calls from his available location and device of choice.

Can I forward calls to an international number?

Yes, Ringover’s call forwarding system allows you to forward your incoming calls to any international landline or mobile number of choice. Just simply insert the phone number in international format in the call forwarding settings to activate it.

Can I forward calls to an 800 number?

Of course! You can divert all your calls to an 800 phone number which would be treated as a free incoming call on the 800 number.

Can I edit my call forwarding rules?

Yes, you can modify your call forwarding rules at any time from your dashboard. It only takes a few clicks to switch numbers, modify users to receive calls, or to adjust call transfer time frames and availability.

Can I forward calls to several mobile phones or desk phones?

Yes, Ringover’s call forwarding system has no limits. You can transfer calls to any number of agents or external phone numbers by adjusting the call forwarding rules in your dashboard.

Can I deactivate call forwarding?

Yes, you can cancel any active call forwarding at any time from the settings panel.

Is call forwarding a free service?

Call forwarding services are not free. A call forwarding system is a robust technology-driven solution that helps customer support teams effectively manage inbound calls. A business call forwarding solution has the flexibility to manage calls in line with the agent’s skills and availability.

How much does call forwarding cost?

Business call forwarding to cell phone, landline or VoIP apps can cost you around $21 per month/user. With this price, you can enjoy unlimited calls and phone redirect services to more than 65 destinations like the UK, Canada, China, and some European countries.

How do I set my phone to call forwarding?

Let us find out how to do business call forwarding to a cell phone:

Business call forwarding on an Android phone:

  • Step 1: Click on the settings icon.
  • Step 2: Choose calls.
  • Step 3: Click on call forwarding.
  • Step 4: Choose when to forward calls – when busy, always, when unanswered etc.
  • Step 5: Key in the call forwarding number and click on OK.

Business call forwarding on an iPhone:

  • Step 1: Open Settings.
  • Step 2: Click on the call forwarding option.
  • Step 3: Set conditions such as always forward or forward when unanswered etc.
  • Step 4: Type in the forwarding number and apply the changes.

If you are using a VoIP app like Ringover on your phone, you must open the app and follow the instructions to set up call forwarding. With Ringover, you can forward calls to local numbers from around 65 countries.

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