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Intercom Phone System Integration (VoIP / Dialer)

Intercom Integration

  • Watch video
  • Rapidly improve customer engagement
  • Find all of your call history in seconds!
  • Boost the productivity of your support teams
  • Retrieve your text message conversations
  • Handle all calls faster
  • Watch video
  • Rapidly improve customer engagement
  • Find all of your call history in seconds!
  • Boost the productivity of your support teams
  • Retrieve your text message conversations
  • Handle all calls faster

Introduction

  • Save your customer support teams valuable time by relieving them of laborious, repetitive tasks with this efficiency boosting integration!

Rapidly improve customer engagement

During each incoming call, automatically retrieve the contact’s information as well as their history thanks to the automatic file escalation.

Find all of your call history in seconds!

All calls, SMS, voice messages and recordings are automatically logged in your CRM Intercom. Your teams will no longer waste time manually entering trade history and can focus on what really matters: your customers and sales!

Boost the productivity of your support teams

Thanks to the click-to-call functionality, there is no need to manually dial the numbers for each call as your agents can initiate calls directly from the Intercom platform in a single click.

Retrieve your text message conversations

Thanks to Ringover mobile numbers you can access all your sent and received text messages directly from Intercom – ideal for reconnecting with your customers.

Handle all calls faster

At just a glance, your team can access and view essential Intercom customer information directly within the Ringover dialer: enabling faster call handling and providing a smoother, personalized welcome experience for your customers.

Do you use Intercom and want to integrate your phone system?

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Intercom Integration FAQ

  • Does Intercom have CTI Integration?
  • Does VoIP work with Intercom?
  • How do I connect two phones to Intercom?
  • How do you make a phone call in Intercom?
  • How do I integrate Ringover with Intercom?

Does Intercom have CTI Integration?

Intercom’s CTI integration is still in beta mode, so it’s not widely available. But there is a way to optimize your customer service operations by having messaging and phone calls in one place. You just need to integrate Intercom with a VoIP service like Ringover.

Once you’ve integrated Intercom with Ringover, you’ll have access to many benefits. Each time you make or receive a call, the software will automatically retrieve the contact’s interaction history. Thanks to this feature, clients will receive highly personalized help. Any agent will be able to pick up an interaction with a client at any moment and bring them efficient and accurate service.

After finishing a call, the call logs and call recordings are automatically logged in Intercom. Your agents will not have to waste time on these tedious administrative tasks. Instead, they can focus on what matters: building relationships with customers.

Does VoIP work with Intercom?

Yes, VoIP software works with Intercom. Because Intercom’s phone system is still in beta mode, you’ll need to integrate a business telephony system.

That’s where Ringover comes in. Ringover easily integrates with Intercom to streamline your customer service operations. With every call, Ringover automatically pulls up the contact’s interaction history. As a result, every customer benefits from a highly personalized and contextualized service. Agents will be able to pick up an interaction with a client at any moment and bring them efficient and accurate service.

Once a call concludes, call logs and call recordings are automatically logged in Intercom. Your agents will not have to waste time manually entering data. Instead, they can focus on relationship-building with clients.

How do I connect two phones to Intercom?

To connect two phones to Intercom, you’ll need to integrate Intercom with a VoIP phone service like Ringover. When you integrate a VoIP service with Intercom, you’ll be able to connect two phones through virtual phone numbers. You can choose the country of origin for your numbers, then click validate. Once you have added those numbers, you will be able to make or receive phone calls on any Internet-connected device.

With two phones added to Intercom, you’ll be able to increase the amount of calls your business can receive. That will improve the customer experience, helping with customer retention. Retaining customers is key to sustainable long term growth for any business.

How do you make a phone call in Intercom?

To make a phone call with Intercom, you’ll need to integrate a business telephony software. An integration is necessary because Intercom has not yet released a calling functionality. A great option for VoIP software is Ringover.

Once you’ve integrated Ringover with Intercom, you can make calls with the click-to-call function. Click-to-call allows you to reach out to customers simply by clicking their name. And though Ringover is a business telephony service, it opens up many possibilities.

For example, you’ll be able to consult the history of SMS and calls, minimize manual data entry thanks to contact data synchronization, and more.

How do I integrate Ringover with Intercom?

To integrate Intercom with Ringover, you’ll just need to follow these easy steps:

  1. Sign into your Ringover administrator account.
  2. Sign into your Intercom administrator account.
  3. In the Ringover dashboard, click on “Activate” and authorize access.
  4. In the Intercom “Integrations” section, click on “Configure”.
  5. Make the customizations you would like, like what calls to log, if contacts will sync, etc.
  6. Congratulations, your integration is activated!