Call centre: follow calls in real time

Follow your calls as they happen

Thanks to Ringover’s real-time dashboard, a quick glance reveals the flow of all Ringover’s active calls. See who’s on a call, who’s available, who’s on hold and monitor performance indicators relevant to your business activity.

Measure your call centre’s global activity

Ringover summarizes essential data about your call centres. Service level, number of calls in progress and in queue, agents available and on snooze, calls on hold are all displayed to help you evaluate your team’s overall activity in just a glance.

Monitor phone activities of your customer service

Access precise data for your incoming calls and monitor the number of calls answered, average queue time, time before hanging up, number of callers in queue as well as the number of users available to take calls.

Supervise your sales agents’ activity effectively

Guide your sales personnel by following key performance indicators such as number of outgoing calls, rate of answered calls, duration of outgoing calls, etc.