Call Center | Follow Calls in Real Time

Measure your call center’s global activity

Ringover summarizes essential data about your call centers: service level, number of calls in progress and in queue, agents available and on snooze, and calls on hold are all displayed to help you evaluate your team’s overall activity in just a glance.

Monitor your customer service’s phone activities

Access precise data for your incoming calls and monitor the number of calls answered, average queue time, time before hanging up, number of callers in queue as well as the number of users available to take calls.

Supervize your sales agents’ activity effectively

Guide your sales personnel by following key performance indicators such as number of outgoing calls, rate of answered calls, duration of outgoing calls, etc.

Set up alerts

Determine your own critical activity levels in order to be alerted to any aspect of your call center that needs attention.

Follow your calls as they happen

Measure your call center’s global activity

Monitor your customer service’s phone activities

Supervize your sales agents’ activity effectively

Set up alerts

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