Enterprise Communication System

An enterprise communication system is a suite of tools, technologies, and software solutions that allows large organizations to handle internal and external communications and collaboration. It unifies several communication channels and solutions, including voice calls, video conferencing, chats, emails, CRM, analytics, and SMS, and integrates them into a single system.

Though large organizations once preferred on-premise systems, they are now switching to Unified Communications as a Service (UCaaS) solutions. These are cloud-based systems operated and maintained by third-party vendors – they bring together several communication tools and offer enterprise-level features and functionalities.

Cloud-based enterprise communication systems help organizations to:

• Automate a wide range of processes.
• Boost employee productivity.
• Bolster collaboration among different departments.
• Share data and information with ease.
• Enjoy the flexibility in communications.
• Facilitate remote and hybrid work.
• Offer superior customer experience.
• Make communication tools accessible.
• Maintain inbound and outbound call centers.
• Reduce costs associated with hardware and maintenance.

The communication requirements of enterprises may vary from that of small or medium businesses. The enterprise communication solution you choose must meet the below requirements:

• Connectivity with customers through multiple channels such as voice calls, SMS, chats, emails, video conferencing, and others.
• Connectivity support for remote and hybrid teams working from different locations.
• Robust security and encryption feature to safeguard communication lines and data.
• Visibility and control over communications using tools to monitor, track, and record conversations.
• Collaboration features that let employees and agents communicate internally and share information without silos.
• Scalability to add or remove users when hiring more team members or downsizing the team.
• Customizability to tailor communication systems that cater to business-specific needs and the IT maturity of teams.
• Automated backup of communications to ensure business continuity.
• Easy integrations with other business tools like CRM, ERP, and APIs.

Here is a list of capabilities to look for in enterprise communication systems:

• Look for a cloud solution as it helps reduce costs.
• Check whether it supports your existing handsets and devices.
• Features like call tracking, monitoring, recording, etc., for control over communications.
• See if you can customize the system as per unique business requirements.
• It should give mobility to your remote teams to access the platform from anywhere with an internet connection.
• It should offer easy integrations with CRM and other business tools.
• Look for a solution that brings many communication functionalities into one – voice calling, video conferencing, internet fax, text messaging service, etc.
• It should have features like instant messaging, file sharing, etc., for internal collaboration.
• Choose scalable solutions that let you add features and users without hassles.
• It should give you accessibility across devices.
• The system should have call routing and self-service features like IVR.

As the name suggests, it is a solution to manage your internal and external communications. It comprises a set of tools and technologies that allow you to unify, centralize, and streamline your communications.

You can use enterprise communication systems to manage inbound and outbound communications through multiple channels such as voice calls, SMS, fax, video conferencing, and others. It will also have features like instant messaging, file sharing, etc., to facilitate internal communication among your teams and employees.

Further, the solution offers integrations with your business and sales tools to gather data in one place and makes it instantly accessible. The tracking, monitoring, and analytics features ensure actionable insights from your communications data to improve operations and increase customer satisfaction.

Cloud-based UCaaS solutions like Ringover are the most popular communications solutions these days. It is secure, scalable, remote-friendly, flexible, and rich in features.

Unify your communications and boost collaboration with one of the best UCaaS enterprise communication systems for large organizations. The cloud-based solution brings together several enterprise-level communication features and functionalities to simplify your operations, optimize the performance of your on-site and remote employees, and enhance customer experience.