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Call Tracking Software

Discover the power of Ringover’s call tracking software as part of a successful cloud contact center. Integrate your essential CRM and communication tools, monitor and respond to KPI’s, and boost call center performance, all with Ringover’s trusted software solution.

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Call Tracking Software

Implement Ringover’s Call Tracking Software and Boost Business Performance

Looking for a simple yet robust call tracking software for your customer service call center, that both provides key metrics and improves customer satisfaction levels? Discover Ringover’s 100% cloud-based call center software, allowing you to set up, manage, and access your customer support center’s key performance indicators, as well as scale and adjust call volume and processes, to account for the ever-changing business landscape. With Ringover, you will be fully in touch with your remote agents in the capacity of monitoring performance levels, and even providing call recording to support direct feedback and coaching opportunities for your team.

SMART
A friendly and flexible cloud phone system for your company’s everyday needs
$21$
/ User / month excl. taxes
Try it for free
  • Unlimited calls to 110 destinations
  • Local number from 43 countries
  • Mobile, web, and desktop applications
  • IVR and call forwarding
  • Call logs and recordings
  • Click-to-call
  • Video conference, instant messaging
  • Access to our API
BUSINESS
A 100% integrated cloud solution that empowers team management and support
$44$
/ User / month excl. taxes
Try it for free
All SMART features, plus:
  • Local number from 65 countries
  • Advanced IVR (smart routing, call groups, call queues…)
  • 2 integrations
  • Advanced statistics
  • Coaching (double listening, whispering…)
  • Access to our webhooks
ADVANCED
Advanced communication and productivity features to boost your business
$54$
/ User / month excl. taxes
Try it for free
All BUSINESS features, plus:
  • Call campaigns
  • Power Dialer
  • Voicemail drop
  • Nearest numbers
  • Smart IVR (vocal recognition)
  • 3 integrations
  • Single Sign-On

Advanced Statistics and Key Reporting at Your Fingertips

Analyse your cloud software call center performance overall, as well as individual key performance indicators for your individual team members, all from one simple and easy-to-use dashboard. Enjoy access to important indicators at a glance, including:

  • Average call duration for incoming and outgoing calls
  • Total number of calls
  • Average wait time for incoming and outgoing calls
  • Percentage of answered calls versus incoming calls (service levels)
  • Queue time

These are only a few of the multiple key performance indicators easily accessed via your Ringover dashboard, enabling you to effectively monitor and manage your team’s call performance and reactivity at all times.

Simple to Use Call Tracking Software

Ringover provides call tracking software that gives you access to robust and advanced tracking tools, yet is simple and easy to use. Whether you need to view inbound call metrics or track outbound auto dialer or predictive dialer performance, you can do it all with Ringover. You don’t need to be a technical specialist to install and set up your call center settings and tracking preferences. Within just a few clicks, you’ll be able to deploy numbers, assign agents, create groups, filter calls, and manage call flows. View everything from an intuitive dashboard, and manage a high-performing remote contact center, established within just a few minutes.

Do So Much More with Ringover

Explore the expansive possibilities with Ringover’s advanced call tracking software, and find out just how much more you can do, all via your simple and easy-to-use dashboard. It’s important to stay in touch with exactly how your call center is performing, and make needed adjustments. Your business will have the speed and flexibility needed to ensure optimal call flow and productivity. Pull and sort only the statistics you need:

  • Filter statistics by individual user or phone number
  • View performance of specific agent groups
  • Track inbound and outbound call statistics

Not only will you be enabled to pull and view these performance indicators and more, but Ringover also gives you the ability to export your data and also arrange key data trackers as you desire on your dashboard. Keep a pulse on your contact center performance, all at a glance.

Improve Customer Service with Ringover’s Call Tracking Software

Ringover’s call tracking software allows you to fully integrate your CRM into the platform, giving your agents access to the tools they know and depend on. Boost customer service levels by improving call duration and overall performance by enabling your agents to quickly access needed information and take actions, all from one screen. Ringover’s robust call management software gives you the ability to observe and manage calls, from beginning to end of the call life cycle. Set up and maintain call flow and routing, enable your agents with tools and support, and even provide needed coaching and training for your agents with call monitoring and recording capabilities.

Set Up Your High-Performing Business Call Center Today

Start your free trial of Ringover’s call tracking software today with just a few clicks. Today’s business world is increasingly moving towards remote work, increasing the need and convenience of a remote work situation. With Ringover, you and your customer support agents can perform at your best from remote locations, all with the call quality, tools and software essential to running a high-performing customer service center. Try Ringover for free, and experience the ease and simplicity with which you can effectively and efficiently run a successful cloud contact center, boosting your business performance overall. Your free trial can begin now, with just a few clicks.

7-day free trialAll features included

Call Tracking software FAQ

  • What is call tracking software?
  • Is it difficult to set up call tracking software?
  • Can call tracking software be integrated with my current call management software?
  • How do you set up call tracking software?
  • What types of data can be accessed with call tracking software?
  • What is inbound call tracking software?
  • What is the best call tracker?
  • Is it possible to track a phone call?
  • How can I track incoming calls?
  • What are the benefits of call tracking software?

What is call tracking software?

Call tracking software records information about incoming calls, also including features such as call routing, call recording and IVR. Call tracking software helps businesses track key performance indicators, manage call volume, and scale according to customer and business needs.

Is it difficult to set up call tracking software?

The setup of call tracking software is generally simple, requiring little to no hardware . VoIP technology is cloud based, eliminating the need to purchase or set up heavy equipment. A fast and high-performing internet service is all you need, to start setting up your access and settings. Users have the ability to immediately set up new lines, add new users, and establish call routing preferences.

Can call tracking software be integrated with my current call management software?

Call tracking software can typically be integrated into your current CRM. Agents can access the tools they need via the CRM, and benefit from being able to quickly get to the tools they need during customer calls. With CRM integration, agents have the ability to take needed actions and access tools quickly, from a single application. Call tracking software allows for synchronization of call history, updates, and notes, and instant access to client files.

How do you set up call tracking software?

It takes a few simple steps to set up call tracking software. An effective call tracking software solution should allow you to download the software, input some key details and set up your system all by yourself within several minutes.

What types of data can be accessed with call tracking software?

Call tracking software can provide access to multiple key performance indicators including average wait times for both incoming and outgoing calls, call duration, total number of calls, and more. You can typically select which indicators you would like to track, and personalize your statistics to your liking and business needs.

What is inbound call tracking software?

Inbound call tracking software is a tool to track and document incoming calls. Usually, it is a built-in feature in inbound call center software solutions/sales software, but you can also choose standalone call trackers that integrate with your sales software and CRM. It works in tandem with IVR, call recording, monitoring, and routing tools to manage your inbound calls.

Inbound call trackers log call details into your system, fetch data from conversations, and help attribute leads to their sources. It tells you where your incoming calls are being generated, helping you understand the effectiveness of your campaigns. You can identify the channels, campaigns, locations, and sources that drive the highest number of customers.

Further, it helps you track and measure metrics and gives valuable insights into your call center performance, such as:

  • Average call duration;
  • Average wait time;
  • Total number of incoming calls;
  • Percentage of unanswered calls;
  • Queue time.

What is the best call tracker?

Though there are standalone tools for call tracking and reporting, many VoIP business phone systems, sales CRMs, and unified communication platforms offer call tracking as a built-in feature. You can choose a solution based on the size and requirements of your organization, your budget, and other factors.

If you are looking for a call-tracking solution that also helps manage all aspects of business communications, Ringover is an ideal choice. In addition to tracking and analytics capabilities, the platform offers a complete suite of call center features, including VoIP calls, call recording, monitoring, routing, auto-dialing, etc. It integrates with your CRM and sales tools to give you end-to-end visibility of your data and processes.

Given below are some of the other popular call-tracking software solutions in the market:

  1. Ringover
  2. Quicktalk
  3. CallRail
  4. Invoca
  5. Revenue.io
  6. Freshdesk
  7. HubSpot
  8. Vonage
  9. CallTrackingMetrics
  10. WhatConverts
  11. Ringba
  12. CallFire
  13. Truly
  14. Convirza
  15. Freshcaller
  16. CloudTalk
  17. Retreaver

Is it possible to track a phone call?

Yes. You can track incoming and outgoing calls of your organization using call tracking software. Many contact center systems and sales CRM software offer it as a built-in feature. You can also purchase a standalone call tracker and integrate it with your business tools.

Setting up the tracker is easy. For instance, Ringover allows you to configure the settings and tracking preferences in a few clicks. Once configured, it gathers and logs call data, such as call volume, source of incoming calls, average wait time, call duration, the total number of calls, unanswered call ratios, and other crucial call metrics and performance indicators.

Such software solutions come with analytics capabilities and easy-to-use dashboards. You can choose the indicators you would like to track – both the overall performance of your call center and the individual performance of your agents – and view the reports and insights from each indicator on the dashboard.

How can I track incoming calls?

You can track incoming calls using inbound call tracking software. It helps you measure all crucial metrics and use insights from your call data to improve the performance of your sales, marketing, and call center support teams.

You can purchase a standalone tool and integrate it with your CRM and communication tools. Alternatively, you can invest in a unified communication platform like Ringover that offers call tracking as a built-in feature.

Once you have purchased the software, you can configure it to track the following:

  • Call source and volume;
  • Average call duration;
  • Time and date;
  • Dropped-call rate;
  • Average handle time;
  • Call completion rates;
  • Average wait time;
  • Queue time.

You can choose the settings to track the metrics for individual users or phone numbers, specific agent groups, overcall call center performance, and other criteria. Tracking tools often have intuitive dashboards where you can view the data and reports.

What are the benefits of call tracking software?

Since it comes as part of the contact center software, you don’t have to spend anything extra. It works with other features in the system to manage calls, attribute leads to sources, and throws light on the effectiveness of your call center agents, sales campaign strategies, and call management tools.