Between CloudTalk’s first two pricing tiers, there is only a five-dollar difference. Yet, users must subscribe to the second tier (at $30 per user per month) to have access to analytics. Not to mention, reviewers consistently mention issues with calls dropping, connection quality, and even the ability to manage incoming calls. And when it comes to post-call processing, CloudTalk doesn’t have features to record call notes or tags for posterity. Perhaps most worryingly, users also report sudden and unexpected service outages for maintenance.
In terms of the pricing, CloudTalk users report unclear billing processes and even discrepancies between the services CloudTalk promises and what’s eventually delivered.
Competitors like Ringover start at $21 per month, and have a more robust offer, including analytics that can help find opportunities for growth, call tags and notes for posterity, and reliable connection quality. Plus, you can easily change your plan online–so you can scale up or down depending on your business needs.