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A complete guide

You need an intuitive, all-inclusive solution fast

Though CloudTalk bills itself as a contact center management solution, ideal for mid-sized businesses, it lacks quality in key features. After a complicated, lengthy onboarding process, CloudTalk users will then find themselves struggling with important tools like interactive voice response or even the management of incoming calls. Unsurprisingly, users report general difficulties with managing the user interface as well.

Alternatives to CloudTalk have an easier and more efficient onboarding experience and offer a reliable and high-quality selection of features. Take Ringover for an example. Our interface is specifically designed to be as intuitive as possible, so you can easily configure key features like call recording and IVR.

You need an intuitive, all-inclusive solution fast

You need great quality for a great price

Between CloudTalk’s first two pricing tiers, there is only a five-dollar difference. Yet, users must subscribe to the second tier (at $30 per user per month) to have access to analytics. Not to mention, reviewers consistently mention issues with calls dropping, connection quality, and even the ability to manage incoming calls. And when it comes to post-call processing, CloudTalk doesn’t have features to record call notes or tags for posterity. Perhaps most worryingly, users also report sudden and unexpected service outages for maintenance.

In terms of the pricing, CloudTalk users report unclear billing processes and even discrepancies between the services CloudTalk promises and what’s eventually delivered.

Competitors like Ringover start at $21 per month, and have a more robust offer, including analytics that can help find opportunities for growth, call tags and notes for posterity, and reliable connection quality. Plus, you can easily change your plan online–so you can scale up or down depending on your business needs.

You need great quality for a great price

You need flexibility for your growing business

One of the major advantages of a VoIP software is the flexibility it allows you. With most services, including Ringover, you can use the majority of the service’s features through any internet-connected device, including smartphones or devices. But CloudTalk’s mobile app is notoriously lacking. For example, you can’t even add contacts from within the mobile app. This lack of access significantly compromises one of the main benefits of Ringover’s service, which is that you can manage your business communications from any Internet-connected device.

You need flexibility for your growing business

What makes Ringover better than CloudTalk?

There are many business VoIP phone system providers other than CloudTalk. The top 5 competitors that you should compare to CloudTalk are:

What makes Ringover better than CloudTalk?
Solution Price Features Ease of Use
Ringover
Cisco
Avaya
8x8
Vonage

Alternative #1: Ringover

Ringover is one of the best cloud solution providers for small and growing businesses thanks to its transparent pricing and robust offering. Plus, it offers businesses plenty of flexibility in its choice of plans thanks to two all-inclusive plans or a custom option. The business phone system is easy to set up and can be scaled up as your company grows. Monthly user license fees start from $21.

Regardless of the plan chosen, businesses using the Ringover phone system can make and receive unlimited calls from 110+ destinations, switch devices between calls, benefit from call analytics, and more. You could choose to upgrade to the Business or Advanced plan depending on your needs.

Alternative #1: Ringover

Top advantages over CloudTalk

  • All-inclusive plans.
  • Unlimited inbound and outbound calls to an international base.
  • Ability to create custom plans.

Watch the video explanation

Alternative #2: Cisco

Cisco has a large offering within its speciality of networking, and in the supply of business telephony service and equipment. Their cloud solution called Webex is a CCaaS product which allows for VoIP calling, messaging, videoconferencing, and more. Webex has a freemium model for its meeting functionalities, but their contact center products are price on request only.

Pros

  • Budget-friendly plan for businesses in need of VOIP services.
  • Easy-to-use interface with option to quickly upgrade as business grows.

Cons

  • Need separate plans for contact center services and meeting software.
Alternative #2: Cisco

Image source : www.cisco.com on the 2023/02/04

Alternative #3: Avaya

Avaya provides cloud-based communications and other workflow technologies. Their Cloud Office product is a CCaaS with a four-tier pricing model.

The first tier, at $22.99 monthly, offers unlimited calls within the US, internal chat, and 24/7 support, but doesn’t includeIVR. That’s a feature offered in the upper tiers of their service, the base price of which goes up to $33.99 per user per month.

Because Avaya has many features classified as add-ons, be careful to check how much those features would add to your final bill.

Pros

  • Easy setup.
  • 24/7 phone support for all plans.

Cons

  • Features like call whisper and real-time analytics are only available from the third tier.
  • Cap of 20 users on the least expensive plan.
Alternative #3: Avaya

Image source : www.avaya.com on the 2023/02/04

Alternative #4: 8x8

8x8 offers one platform that includes business phone, video, chat, and contact center capabilities. In addition to voice and video calling and text messaging service, this American VoIP service provider has call analytics and API solutions. There are three monthly plans to choose from, with prices ranging from $15 to $44. 8x8 also offers contact center plans for large businesses. These enterprise options begin at $85 per user per month.

Pros

  • Microsoft Teams certification.
  • 99.999% uptime guarantee.

Cons

  • The basic package limits the number of users.
  • Unlimited inbound/outbound calling is not available to all locations.
Alternative #4: 8x8

Image source : www.8x8.com on the 2023/02/04

Alternative #5: Vonage

The American cloud communications services provider Vonage has B2B communication services like APIs and unified communications and contact center technology. Due to Vonage’s pricing, their offers are better suited to medium and large businesses. At Vonage, the fewer users on your plan, the higher the price.

For example, if you’ll have fewer than five users, the plans begin at $19.99 per month. But if you’ll have 20 users or more, the plans offer the same features but begin at $14.99 per month.

Pros

  • Ideal for growing businesses looking for economies of scale.
  • Offers include 20+ third-party integrations.

Cons

  • Add-ons can bring extra costs to a monthly plan.
  • Not ideal for small businesses or businesses who aren’t planning to scale.
Alternative #5: Vonage

Image source : www.vonage.com on the 2023/02/04

What is CloudTalk?

CloudTalk is a VoIP phone system with solutions targeting sales and customer service founded in 2018. Their product line mainly focuses on cloud-based communication software that can also support remote working.
CloudTalk has made a point of enabling several integration with complementary tools like HelpDesk and Salesforce. Given the features they have available, CloudTalk has found they can save users an average of two to three minutes per phone call.

What is CloudTalk?

Image source : www.cloudtalk.io on the 2023/04/16

CloudTalk Pricing

Cloud talk has a tiered pricing system, similar to many other software. The four tiers include Starter, Essential, Expert, and Custom. The first tier begins at $25 per month per user, then $30 per user per month, progressing to $50 per month. The Custom tier has no price listed, likely because it has bespoke options in addition to other features like personalized onboarding and security.
The Starter tier is most appropriate for extremely small businesses, as you won’t be able to set business hours or access to analytics. Given the small price difference between the Start and Essential tiers, you can’t help but wonder why CloudTalk didn’t create more differentiation between the two tiers.

CloudTalk Pricing

Image source : www.cloudtalk.io on the 2023/04/16

What is CloudTalk? CloudTalk Pricing

Image source : www.cloudtalk.io on the 2023/04/16

CloudTalk Alternatives FAQs

  • How much does CloudTalk cost?
  • Who are the top CloudTalk competitors?
  • What is the best alternative to CloudTalk?

How much does CloudTalk cost?

CloudTalk has three service tiers available which range from $25-50 per user, per month. There’s also a fourth tier for enterprise companies which is price on request.

Who are the top CloudTalk competitors?

CloudTalk has many competitors within the business telephony space. CloudTalk’s service is mainly oriented to mid-sized businesses that have significant customer service and sales activity. The competitors CloudTalk faces can have an edge because of the quality of their telephone service and features, user experience, and transparent billing and pricing. Those competitors include:

  1. Ringover
  2. Cisco
  3. Avaya
  4. 8x8
  5. Vonage

What is the best alternative to CloudTalk?

CloudTalk has made a good effort in creating features for sales and customer service teams, but those features can only go so far with limited quality. If you’re looking for an easy onboarding process followed by an impressive selection of features and integrations, Ringover is the best alternative to CloudTalk. With an easy setup, all-inclusive plans, a large features selection, and unlimited calling to 100+ destinations, Ringover is the best alternative for growing businesses.

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