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Competitors / Dialpad

Dialpad Alternatives 2023

Need a VoIP phone solution that’s better than Dialpad? Discover the top 5 Dialpad’s alternatives and competitors with features that can improve your business communication.

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Why move away from Dialpad?

You need an all-inclusive solution

Dialpad offers a wide range of services but when you read through the fine print, you’ll see that not everything you need is included in the plans. For example, calls to countries other than your own, the USA and Canada are billed on a per-minute basis.

Those aren’t the only limitations. The number of people in meetings and ring groups are also capped, as well as the duration of meetings. Eventually, the charges and inconveniences can really stack up, impacting your business. Consider opting for a better option from the start–Ringover ensures you avoid unwanted or surprising charges with unlimited calling to over 110 destinations. Not to mention, you’ll have high-quality and reliable service for video conferences and conference calls.

You need an all-inclusive solution

Image source : www.dialpad.com on the 2023/02/04

You need a basic plan but assured support

The Dialpad Standard plan is popular with small businesses because of its low price–though the limited support could leave them in the lurch.

To access phone support, you will be forced to upgrade to the Pro plan even if you don’t need any of the other advanced features. If you don’t have an in-house IT support team, this can quickly become very frustrating. The good news is that there are alternative VoIP service providers that offer reliable support with even their basic plans. Ringover not only has live support available, but an extensive online support center.

You need a basic plan but assured support

Image source : www.dialpad.com on the 2023/02/04

You have a wide international customer base

Businesses are no longer limited by political boundaries. A company in India can sell its products to customers in Australia as well as the USA. If you have an international audience, you need to be accessible to all of them.

Dialpad does support limited international calling and messaging, but inbound calls, outbound calls, and text messages to numbers outside your country, the USA, and Canada are billed on a per-minute basis. Rather than being surprised by your bill at the end of the month, just opt for Ringover’s simple plans, which provide unlimited international calling for a simple, flat fee.

You have a wide international customer base

Image source : www.dialpad.com on the 2023/02/04

What makes Ringover better than Dialpad?

There are many business VoIP phone system providers other than Dialpad. The top 5 competitors that you should compare to Dialpad are:

SolutionPriceFeaturesEase of Use
Ringover
Nextiva
Mitel
8x8
Vonage

Alternative #1: Ringover

Ringover is one of the most preferred VoIP solution providers for small and growing businesses. It maintains complete transparency in its costing and gives businesses a choice between 2 all-inclusive plans or a custom plan. It is easy to set up and can be scaled up as your company grows. Monthly user license fees start from $21.

Irrespective of the plan chosen, businesses using the Ringover phone system can make and receive unlimited calls from 90 destinations, switch devices between calls, get access to call statistics and more. You could choose to upgrade to the Business or Advanced plan depending on your needs.

Alternative #1: Ringover

Top advantages over Dialpad

  • All-inclusive plans.
  • Unlimited inbound and outbound calls to a wider international base.
  • Ability to create custom plans.

Watch the video explanation

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Alternative #2: Quicktalk

Quicktalk is a cloud-based phone solution designed to meet the needs of startups and small businesses. It offers an easy setup with the possibility of porting an existing number or getting a new phone number in any of 36 countries. Quicktalk offers a single all-in-one plan priced at $19 per company per month with add-ons such as additional users and additional phone numbers.

Pros

  • Budget-friendly plan for startups requiring up to 3 numbers.
  • Live call listening, call recording and real-time monitoring.

Cons

  • Plan is not fit for large enterprises.
Alternative #2: Quicktalk

Image source : www.quicktalk.com on the 2023/02/04

Alternative #3: Nextiva

Nextiva is another VoIP phone solution provider catering to businesses. The Nextiva platform can be used to make and receive voice and video calls for internal and external communication.

By consolidating communication across channels, it boosts productivity and helps all team members work synchronously. Nextiva has 3 monthly packages with varied pricing based on the number of users.

For a company with more than 20 but less than 100 users, per-user license fees start from $10.98 and go up to $18.48. Unfortunately, this is exclusive of call rates to most international destinations.

Pros

  • Easy setup.
  • 24/7 phone support for all plans.

Cons

  • Call recording and CRM integration available only in the most expensive plan.
  • Cap on video call duration.
Alternative #3: Nextiva

Image source : www.nextiva.com on the 2023/02/04

Alternative #4: 8x8

8x8 is a multi-modal communication platform for businesses. Along with voice and video calling and text messaging service, this American VoIP service provider also gives you call analytics and API solutions. 8x8 has 3 monthly communication plans. The Express plan, X2 plan and X4 plan have monthly user license fees of $15, $24 and $44 respectively. 8x8 also offers contact center plans for large businesses. These plans start from $85 per user per month.

Pros

  • Microsoft Teams certification.
  • 99.999% uptime guarantee.

Cons

  • The basic package has a limitation on the number of users.
  • Unlimited inbound/outbound calling is not available to all locations.
Alternative #4: 8x8

Image source : www.8x8.com on the 2023/02/04

Alternative #5: Vonage

Vonage offers cloud communication services for businesses in the form of APIs, unified communication and contact center packages. Their services are more suitable for medium and large-sized businesses as the prices are inversely proportional to the number of users.

Companies with less than 5 users can choose plans starting from $19.99 per user per month while those with over 20 users can choose the same plans but with lower prices starting from $14.99 per user per month.

Pros

  • Well suited to growing businesses as the cost decreases with scale.
  • Includes 20+ third-party integrations.

Cons

  • Packages are exclusive of several features that must be paid for additionally.
  • Packages are not suited to small teams.
Alternative #5: Vonage

Image source : www.vonage.com on the 2023/02/04

What is Dialpad?

Dialpad is an AI-powered business communication tool aimed at boosting productivity and helping team leaders improve customer service. Businesses can choose to let their customer service agents download the app on their mobile phones, laptops and computers or access it through a browser extension.
Along with voice calling, the Dialpad platform can be used for video calls and video conferences, SMS/MMS and team messaging. It is SOC2® Type II compliant and encrypts all data to keep it secure.
Some of the features available that make Dialpad more than just a regular business phone system include call forwarding, customized voicemail greetings, custom hold music, real-time call transcriptions and call recording.

What is Dialpad?

Image source : www.dialpad.com on the 2023/02/04

Dialpad Pricing

Dialpad gives businesses a choice between 3 plans: Standard, Pro and Enterprise. The Standard plan is priced at $15 per user per month while the Pro plan is priced at $ 25 per user per month.
Basic features like unlimited inbound/ outbound calling in your country, Canada and the USA, call and voicemail transcriptions, video meetings, web and chat support and screen sharing are included in all plans.
The Pro plan offers certain advanced features like international SMS, CRM integration and 24/7 live support that are not available in the Standard plan. Features like local numbers, international or toll-free numbers and room license fees are not included in any of the plans but are available as add-ons.

Dialpad Pricing

Image source : www.dialpad.com on the 2023/02/04

What is Dialpad? Dialpad Pricing

Image source : www.dialpad.com on the 2023/02/04

Dialpad Alternatives FAQs

  • How much does Dialpad cost?
  • Who are the top Dialpad competitors?
  • What is the best alternative to Dialpad?

How much does Dialpad cost?

Dialpad offers 3 plans for a business phone system starting from $15 per user per month when billed annually. Monthly fees for the Enterprise plan with the most features are available only on request.

Monthly billing increases the user license fees for the Standard and Pro plan to $23 and $35 per month. These fees are exclusive of calls to and from certain countries and other add-on features.

Who are the top Dialpad competitors?

Dialpad has numerous competitors. The other VoIP service providers popular with small, growing and large enterprises are preferred for their transparency, support and ease of installation. The top competitors are:

  1. Ringover
  2. Quicktalk
  3. RingCentral
  4. Nextiva
  5. 8x8

What is the best alternative to Dialpad?

While Dialpad has a low-priced Standard plan, this plan misses out on essential features like phone support and is exclusive of call rates. With an easy setup, all-inclusive plans and unlimited calling to 100+ destinations, the phone system provided by Ringover is the best alternative for growing businesses.