Summary
Top 10 Dialpad Alternatives: comparison table
| Software | Advantages | Disadvantages | Pricing |
|---|---|---|---|
| 1. Ringover | VoIP system with many integrations possible | May not be suitable for entrepreneurs | Plans start from $21 per usermonth |
| 2. Nextiva | Advanced features with a focus on customer experience | Plans are relatively expensive | Plan prices change depending on how many users are on the plan |
| 3. Mitel | Large selection of telephony features | Lack of support in onboarding and using features | Price on request only |
| 4. 8x8 | Cloud communication platform including voice, video, chat, and more | Issues with call quality | For five users or less, there is a starter plan at $15 per usermonth; prices increase significantly for more users or comprehensive plans |
| 5. Vonage | Flexible and scalable cloud telephone system | Subpar user experience | Plans can start for as little as $20 per usermonth |
| 6. CloudTalk | Advanced call center features and tools | Lacking in technical support | Prices start at $30 per usermonth |
| 7. JustCall | Many integrations with other business applications available | Limited customization and configurations on offer | Subscription plans start at $20 per usermonth |
| 8. RingCentral | Virtual phone numbers available from 105 countries | The most affordable plan includes few features | Prices start at $30 per usermonth |
| 9. 3CX | A free plan with limited features is available | 3CX doesn't provide telephone service, just a SaaS with telephony features | Plans begin from $135 per year |
| 10. Five9 | Provides omnichannel communication tools for personalized service | The analytics dashboard is limited and thus doesn't provide strong insight | Plans begin at a whopping $150 per month |
What is Dialpad?
Dialpad is an artificial intelligence-based business communication tool designed to increase productivity and help team leaders improve customer service. Companies can use the Dialpad application on mobile phones, laptops, desktops, or via a browser.
In addition to voice calls, Dialpad supports video calls and conferences, mass text messaging, and team messaging. Notable features include call forwarding, personalized voicemail messages, custom hold messages, real-time call transcription, and call recording.
Dialpad Pricing
Dialpad allows companies to choose from three plans: Standard, Pro, and Enterprise.
- Standard: $23 per user per month (as stated in this article)
- Pro: $25 per user per month (as stated in this article)
- Enterprise: Price on request
All plans include basic features such as unlimited calls in your country, Canada, and the U.S., call transcription and voicemail, video conferencing, web and chat support, and screen sharing. The Pro plan offers additional features such as international SMS, CRM integration, and 24/7 live support. Local numbers, international or toll-free numbers, and conference room lines are available as add-ons.
(Note: another section in this article cites different Dialpad pricing—see FAQ for that alternate pricing statement.)
Why Stop Using Dialpad?
You need a comprehensive solution
Dialpad offers a wide range of services, but some needs are not covered by default in its plans. Examples include calls to many international destinations billed per minute, limits on meeting participants, and call group limits. Over time, these limitations can increase costs and cause operational friction.
You need a basic plan with quality support
The Standard plan is popular among small businesses for its low price, but it provides limited support. Phone support requires upgrading to the Pro plan, which can be frustrating for organizations without internal IT support.
You have a large international customer base
Dialpad limits included international calls and texts to certain countries; calls and texts to numbers outside supported locales can be billed per minute. Some providers offer simpler, flat-rate international calling options.
The 10 Best Alternatives to Dialpad for Successful Business Communication
Top Alternative #1: Ringover
Ringover is one of the preferred VoIP solution providers for small and growing businesses. It maintains full transparency in its costs and offers businesses the option to choose between three plans. It is easy to set up and can scale as the company grows. The monthly price for the user license starts from $21.
Key Advantages ➕
- All inclusive plans
- Unlimited inbound and outbound calls to domestic and international destinations
- Performance analytics dashboard
- Large integration library
Alternative #2: Nextiva
Nextiva is another VoIP phone system provider for businesses. The Nextiva platform allows for voice and video calls for both internal and external communication. By consolidating communication across channels, it increases productivity and helps all team members work in sync. Nextiva has three monthly packages with varying prices based on the number of users.
Pros ➕
- Easy setup
- 24/7 phone support for all plans
Cons ➖
- Call recording and CRM integration available only in the pricier plan
- Duration limit on video calls
Alternative #3: Mitel
Mitel is a cloud communication solution that uses VoIP to provide customers with a unified business communication system, collaboration tools, and a cloud contact center capable of managing communications between your company and its contacts. Mitel offers a variety of communication solutions, including on-premises solutions for businesses of all sizes.
Pros ➕
- Wide catalog of advanced features
Cons ➖
- Lack of accompanying assistance to understand those features
Alternative #4: 8x8
8x8 is a communication platform for businesses. Along with voice and video call services and text messaging, this VoIP service provider also offers call analytics solutions and APIs. 8x8 has three plans with user license monthly fees of $15, $28, and $57. 8x8 also offers contact center plans for large enterprises, starting from $85 per user per month.
Pros ➕
- Microsoft Teams certification
- 99.999% uptime guarantee
Cons ➖
- Basic package has a limitation on the number of users
- Unlimited calls not available for all locations
Alternative #5: Vonage
Vonage offers cloud communication services for businesses in the form of APIs, unified communication, and contact center packages. Its services are more suitable for medium and large businesses, as prices are inversely proportional to the number of users. Companies with fewer than five users can choose plans starting from about $20 per user per month, while those with more than 20 users can choose the same plans with lower prices starting from $14.99 per user per month.
Pros ➕
- Suitable for growing businesses as costs decrease with scale
- Includes over 20 integrations with third parties
Cons ➖
- Packages are exclusive of various features that must be paid additionally
- Not suitable for small teams
Alternative #6: Cloudtalk
CloudTalk is an IP phone system used by over 2500 businesses, known for its good call quality and a wide range of features. It offers a VoIP solution used by customer service and sales teams. It automates workflows and provides built-in analytics that help managers optimize performance and increase call efficiency.
Pros ➕
- Intuitive interface
- Versatility thanks to omnichannel features
Cons ➖
- Call quality
- Technical support
- Lack of transparency in pricing
Alternative #7: JustCall
JustCall is a cloud communications platform that allows making and receiving phone calls over the internet. It is mainly used by sales, customer service, and technical support teams. In addition to call functions, text messaging, and voicemail, JustCall also offers advanced features such as call recording, CRM integration, and data analytics.
Pros ➕
- Intuitive interface
- Versatility thanks to omnichannel features
Cons ➖
- Service quality of customer support is lacking
Alternative #8: RingCentral
Specialized in enterprise communication systems, RingCentral allows businesses to centralize their customer and prospect exchanges. The software includes typical functions like voice and video calls, online fax, and advanced features like call flip and extensions. Because the software is accessible via the Internet, users can access it from anywhere as long as they have an Internet-connected device.
Pros ➕
- Many features available
Cons ➖
- Service quality of customer support is lacking
- Pricy relative to similar software
Alternative #9: 3CX
Founded in Cyprus, this software has a different approach than the other Dialpad competitors included in this list. Instead of including telephone service in its packages, 3CX only supplies businesses with telephony tools that are typically included with softphones. So in order to get phone service, you'll have to deal with another provider. And to cap it all off, the prices are quite high, starting at $135 per year.
Pros ➕
- Access your customer and prospect communications in one place
Cons ➖
- No phone service provided
- High costs due to a double subscription to the service provider and 3CX
- Basic feature selection
Alternative #10: Five9
If you have a significant customer service provider, Five9 could be a good option. Its features focus on incoming call management thanks to tools like IVR and group routing. But one drawback that has surfaced again and again is the difficulty users have onboarding. In fact, even adding and configuring integrations has posed a big challenge to users.
Pros ➕
- Platform accessible via the Internet
Cons ➖
- Integrations are hard to set up
- User experience is not good and requires support
Which is the Best Alternative Cloud Communication Solution to Dialpad?
According to this article, Ringover stands out for its voice quality, responsive customer service, and feature/integration set. It is recommended as a strong option for businesses of various sizes. Consider taking a trial to evaluate fit for your organization.
Alternatives to Dialpad FAQs
How much does Dialpad cost?
This article contains two pricing statements:
- In the Dialpad Pricing section: Standard $23 per user/month; Pro $25 per user/month; Enterprise price on request.
- In the FAQ section: Dialpad offers plans starting from $15 per user/month when billed annually; monthly billing rates of $28 and $57 per month are also cited for other plans.
Note: Pricing and billing terms vary by billing cycle and promotions—check Dialpad's official site for the most current rates.
What is the best alternative to Dialpad?
This article recommends Ringover as the best alternative for growing businesses, citing easy setup, all-inclusive plans, and unlimited calls to many destinations.
Bibliography
- https://www.mitel.com/
- https://justcall.io/
- https://www.cloudtalk.io/
- https://www.vonage.com/
- https://www.8x8.com/
Published on January 18, 2024.
