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What is Nextiva?

Nextiva is a VoIP platform, or business communications provider, founded in 2006 in Arizona. They serve customers worldwide through their NextOS platform, which offers a wide range of solutions. Their suite of business and communication tools includes VoIP phone service, video conferencing, team chat, task manager, file sharing, CRM, data analytics, surveys, customer chat box, automated email workflows and AI smart assistants. Their tools can be used through a desktop or mobile app that connects to the phones system, without integrations needed. They offer 3 business packages, the business communication suite, the customer relationship suite, and the team collaboration suite depending on the business’ needs.

What is Nextiva?

Source : Nextiva home on www.nextiva.com on the 03/28/2022

Nextiva Pricing

Nextiva’s monthly plans range from $17.95 to $67.95 per user. Pricing varies according to packages and the number of users. For example, the Essential plan with basic features costs $17.95 per user per month for a minimum of 100 users, but if you need only 4 licenses or less, it would cost $23.95 per user per month. The Professional, Enterprise and Ultimate plans follow similar structures and offer a variety of additional features. The Enterprise and Ultimate packages offer mostly the same features except for Survey that is available only in the Ultimate package.

Nextiva Pricing

Source : Nextiva pricing on www.nextiva.com on the 03/28/2022

Why move away from Nextiva?

You need a more complete solution

Nextiva provides many offers, but not all of them are complete. To be sufficiently equipped to handle customer calls, you will need the "Professional" pack, which allows you to route calls to users or groups of users automatically. This package is limited to 250 customer records per month if you use a CRM. To increase this number, you need to choose the "Enterprise" offer. To obtain a truly effective tool for managing your calls, if you need to carry out live monitoring for your remote teams for example, you should switch to the "Call Center" packages.


Nextiva is a complete solution.


Nextiva’s offer is too complicated and not well-packaged for a small and medium-sized businesses.

You need more affordable pricing

Nextiva’s pricing is complicated and depends on the number of users, the features chosen, and commitment. For small to medium sized businesses looking for a solution to equip less than 20 people, the minimum monthly fee to get the basic features to handle customer calls, with either the Professional or Enterprise package, will be between $25.95 and $45.95. This price places Nextiva among the most expensive providers on the market. On the other hand, when you want to use more advanced features to supervise your remote teams’ calls, such as real-time listening, you will have to switch to Call Center offers that start at $50 per month and per user.


Nextiva’s pricing can be interesting with long-term, prepaid commitment.


Nextiva’s prices are on the high end of the market and do not correspond to the needs of small or medium-sized businesses.

You need something easy to use and set up

Business communication has a history of being complicated. It is important to choose a modern solution that is easy to start and simply to use. You should be able to set up a cloud phone system in 3 to 5 minutes and a more advanced contact center solution within 15 minutes. If this is not the case with Nextiva, it would be best to look for another provider so you don’t waste time in complex implementation.

You need something easy to use and set up

Top 5 Alternatives to Nextiva

Are you looking for a better option than Nextiva? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:

PriceFeaturesEase of Use

Alternative #1: Ringover

With a complete range of features, from basic business phone line to advanced call center features, Ringover is rated as the best alternative to Nextiva Ringover is an easy-to-use solution designed for small and medium size businesses who are looking to make unlimited calling, simplify call management and improve the experience of their callers.

With 2 simple packages, you can get the best deal with the most features in one single solution, including unlimited international calling from local numbers, videoconferencing, and text messaging.

Alternative #1: Ringover

Top Advantages of Ringover

  • Get unlimited calling: Why pay more for calling? With Ringover, you get unlimited calls to and from 100 different destinations even in the smallest package.
  • Simplify virtual calling: Set up and start calling with Ringover within minutes from any smartphone or computer. Using it and integrating with your CRM is pure simplicity.
  • Centralize your communication: Access calling, videoconferencing, fax and messaging in a place specially designed for small businesses.
Top Advantages of Ringover

What makes Ringover better than Nextiva?

7-day free trialAll features included

Alternative #2: RingCentral

RingCentral’s cloud-based platform provides phone calling, video conferencing, team messaging, and a customer contact center. They offer free inbound calling but have a limited number of toll-free minutes. RingCentral offers 4 different packages for small businesses that range from $19 per user per month for a simple phone and messaging plan, to $50 per user per month for a complete solution of features. RingCentral could be a good alternative to Nextiva for companies looking for more advanced VoIP features.


Source: Ringcentral home on www.Ringcentral.com on the 03/12/2021

Alternative #3: Mitel

Mitel is a business phone system that provides VoIP calling with video, voice, and chat solutions alongside other features such as a communication portal, online collaboration, AI powered virtual agents. They offer businesses 4 different solutions under 3 packages to choose from. Pricing generally ranges from $20.99 to over $38 per user per month. Mitel could be a reliable and secure alternative to Nextiva for small businesses.


Source: Mitel home on www.mitel.com/ on the 03/25/2021

Alternative #4: 8x8

8x8 is an all-in-one open cloud communications platform with features ranging from business phone, text messaging, team chat, video conferencing, contact center, to API solutions, and analytics. 8x8’s prices range from $12 per user per month for a simple phone system to $170 per user per month for a full contact center solution. They are certified by Microsoft teams, and their solution is safe, secure, and compliant.


Source: 8x8 home on www.8x8.com on the 03/12/2021

Alternative #5: Vonage

Vonage offers 3 main products to their business customers: APIs, unified communications, and contact centers. They have communication APIs (voice, video, messaging), authentication APIs, and management APIs (reports, audits, etc), all that integrates with your other tools. Their prices range from $15 per line per month to $39 per line per month for small businesses. Vonage could be a good alternative to Nextiva for companies wanting to connect multiple tools and centralize their communication.


Source: Vonage on www.Vonage.com on the 03/12/2021

Nextiva Alternatives FAQs

How much does Nextiva cost?

Nextiva’s monthly plans for unlimited calling and messaging start at $17.95 per user. The plan pricing varies according to the number of users. The more users, the lower the monthly price will be. For features like unlimited business SMS, CRM integration and call recording, you will need to upgrade from the basic plan to the Professional, Enterprise or Ultimate plans.

Who are the top Nextiva competitors?

Nextiva has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. Nextiva is generally compared to Ringover, Ringcentral or 8x8 that provide similar features.

Top 5 Nextiva competitors:
1: Ringover
2: RingCentral
3: Mitel
4: 8x8
5: Vonage

What is the best alternative to Nextiva?

Nextiva plans look too complex? Take a look at Ringover’s plans. Enjoy the classic business phone features at the same price no matter how big or small your company is. You can customize greetings with even the base plan. It’s easy to set up and equips your teams with the tools needed to boost productivity.