Top Companies With Call Centers In 2023

- Why Do You Need Call Centers?
- What Industries Use Call Centers The Most?
- What Is The Biggest Call Center Company?
- What Company Has The Best Call Center Solution?
- Bottom Line for Call Centers in 2023
Did you know that in 2020, US call center businesses employed around 2.83 million people? By 2027 the market is set to reach US $607.6 billion, growing at a CAGR of 6%.
In this article, we discuss why the call center industry plays an important role and what kind of businesses can benefit from the industry.
Why Do You Need Call Centers?
According to a survey, around 84% of consumers felt that the customer experience provided by a company is as important as the services and products they offer. In short, customers expect you to respond to them on time when they call or message you.
Advantages Of Call Centers
- Increased customer satisfaction
- Improved sales and reduced lost opportunities
- Enhanced brand value and customer loyalty
- A professional image for your brand
How To Take Advantage Of Call Centers?
- Set up an in-house customer support team and equip them with call center software that allows outbound and inbound calls and offers other advanced features.
- Hire companies with call centers to take care of your customer support requirements remotely.
What Industries Use Call Centers The Most?
Banking And Finance
Healthcare
Travel And Transportation
Consulting Services
What Is The Biggest Call Center Company?
- Business process outsourcing (BPO)
- Telecommunications
- Financial services
- Healthcare
- Alorica
- AT&T
- Blue Cross Blue Shield
- Wells Fargo
- Verizon
- Citigroup
- Conduent
- Bank of America
- JPMorgan Chase & Co.
- State Farm Insurance
What Company Has The Best Call Center Solution?
1. Ringover
Ringover Plans And Features
Smart
- Unlimited calls to 110 global destinations
- Host a landline number in 14 countries
- Video calls
- Custom greetings
- Call recording
- $19 User / Month
Power
- All features in the Smart plan +
- Live call monitoring
- Advance analytics & reporting
- CRM integrations
- $39 User / Month
Enterprise
- -One-on-One coaching
- Support for specific developments
- Over 60 software integrations
- And all features in the smart and Power plans
- Custom plan
2. GetCallers
GetCallers Plans And Features
35 Hours/Week
- Unlimited lead upload
- Live transfers
- Recordings hours
- Appointment setting (Outlook/Google/ Calendly)
- Script & rebuttal support
- Assistance in obtaining lead lists from other vendors
- $5.75 per hour for 3+ agents
3. Davinci
Davinci offers a virtual live receptionist that can answer the phone and do more for you.
Davinci Plans And Features
Business Plan Features
- Free local or toll-free number
- Live call answering service
- Call forwarding and screening
- Advanced call routing and conferencing
- Auto receptionist
- $129 per month > 50 live answer minutes
- $239 per month > 100 live answer minutes
Premium Plan Features
- All the features of Business plans +
- Appointment scheduling
- Outbound calling
- Order processing
- Bilingual virtual receptionist
- $249 per month > 50 live answer minutes
- $319 per month > 100 live answer minutes
Bottom Line for Call Centers in 2023
Know how you can benefit from their cutting-edge call center software.