Nextiva is one of the market leaders when it comes to IP telephony systems for businesses. However, like other omnichannel contact center solutions, it has its pros and cons. There are various reasons to explore Nextiva competitors, whether you're looking for additional functionality, a more competitive price, or simply a different experience. From cloud solutions to omnichannel contact center software, you'll discover a variety of options that can transform how your company communicates both internally and with customers or prospects.
In this article, we'll present the 10 best Nextiva alternatives, providing an overview of each option, highlighting key features, benefits, strengths, and some drawbacks. Whether your company is large or small, and regardless of the industry, finding the best alternative to Nextiva is crucial for ensuring effective and efficient communication. By considering these options, you can evaluate which one provides the features and functionalities that best suit your business's specific needs.
Table: Top 10 Nextiva alternatives
|Integrates with CRMs and offers omnichannel communication
|Less suitable for entrepreneurs, Quicktalk would be a better option
|Begins at $21 per user/month
|Offers basic communication features like video chat, fax, and voice calls
|Highly priced relative to other similar solutions
|Plans start at $30 per user/month
|Customizable options for small and medium businesses
|Difficult to onboard and configure
|Plans are price on request only
|Offers a wide selection of collaboration tools for teams
|The user experience is not very intuitive
|Access to plans at $15 per user/month with five users or less, then the fees increase quickly
|Call quality is known to be good
|Poor customer service
|Despite a confusing pricing structure, there is a plan for about $20 per user/month
|Strong focus on creating AI call center features
|Certain features are difficult to understand and use
|Prices begin at $23 per user/month
|Integrations with CRMs and business software on offer
|Not a great deal for smaller businesses in need of a cost-efficient plan
|The classic version of CloudCall begins at $15 per user/month, while their new product Cloudcall o1 starts at $33 per user/month
|The interface delivers a decent user experience
|If you do have an issue, you may not be able to access customer support
|Plans begin at $30 per user/month
|This software has a free trial available
|3CX doesn't offer telephone service, just a software with telephony features
|Prices begin at $135 per year, but look closely at what you receive in your plan
|A large selections of integrations is available
|They don't offer a great deal on outbound calls, increasing your bill
|Prices start at $20 per user/month
What is Nextiva?
Nextiva is a US-based VoIP service provider for business communications, serving the needs of companies worldwide through its NextOS platform.
Nextiva's communication toolkit for businesses includes VoIP telephony services, video conferencing, team chat, customer chat mailbox, automated email workflows, file sharing, task managers, CRM integration (including Salesforce, Hubspot, Zoho, and Zendesk), data analytics, surveys, and AI-powered smart assistants.
These tools can be easily accessed through a single application installed on mobile phones or desktop computers, unifying communication and enhancing workflow.
Nextiva offers its VoIP service in three packages: Essential, Professional, and Enterprise. The price for each of these packages varies based on the number of users. As the number of users increases, the price per individual user license decreases.
For example, if billed annually, the Essentials package costs $24.95 per user/month for a company with over 100 users and $30.95 per user/month for a company with up to four users.
There is no user limit for any of the packages, but the available features differ from one package to another, with the Enterprise package having the most features.
Why Switch from Nextiva?
You need a complete solution
Nextiva may offer local and toll-free numbers with unlimited calls in the US and Canada, but a closer look reveals relatively limited features. This might lead you to upgrade your plan or look elsewhere to access all the benefits of a complete business phone system.
You need more affordable prices
Small teams may find Nextiva's package prices expensive. A business with up to 20 users must pay a minimum of about $24 per user/month. Even then, features like integrations with other business apps and call recording may not be available.
You need an easy-onboard solution
Ringover takes about five minutes to set up, offering a user-friendly interface. If you have any questions, their support team is there to help, along with their online help center.
The 10 Best Nextiva Alternatives for Successful Business Communication
Top Alternative #1: Ringover
Ringover is widely recognized as the best Nextiva competitor for small and growing businesses. The communication solution is fast and easy to set up, allows effortless call management, and offers unlimited calls to over 100 different destinations.
To minimize confusion, Ringover organizes its services into three plans. The Smart plan is $21 per user/month and focuses on providing all-in-one calls, video, and chatting. The Business plan includes many features such as smart routing, call recording, all-in-one analysis, productivity, and integrations. Finally, the third tier Ringover offers is called the Advanced plan, and includes advanced tools like call campaigns, power dialer, voicemail drop, and more.
Key Advantages of Ringover ➕
- Unlimited and free calls to 100 destinations
- All-inclusive monthly packages
- 7-day free trial
- Easy integration with CRM and other business applications
Alternative #2: Ringcentral
RingCentral's cloud communication platform brings phone calls, video calls, text messaging, and more together on a single platform. Companies can obtain a local number in over 105 countries to strengthen their local presence.
Packages include free incoming calls and localized voicemail in 18 languages. The RingCentral application can be installed on desktop computers, landline phones, and mobile phones, and it is easy to integrate with other business applications.
However, it's essential to note that the RingCentral Essentials plan has a user limit, and companies often have to switch to a different plan.
- Free incoming calls
- Easy integration with applications
- User limit for the Essentials package
- Price may be high for small teams
Alternative #3: Mitel
Mitel is a telecommunications company based in Canada. It offers VoIP calls with voice, video, and chat solutions to enhance and consolidate business communications on a straightforward platform. Mitel also provides other features for online collaboration and AI-driven virtual agents.
- Easy integration with productivity applications
- Reliable reporting features
- Comparing and choosing the right package can be confusing
- The basic package may not include all essential features
Alternative #4: 8x8
8x8 is a comprehensive open cloud communications platform for businesses that unifies voice, video, and live chat communication on a single platform, along with call analytics solutions and APIs.
Communication packages from 8x8 start from $15 per user/month, but that price is limited to five users. User license fees for 8x8 contact center plans start from $85.
- Microsoft Teams certification
- 99.999% uptime guarantee
- The basic package has a user limit
- Unlimited calls are not available for all locations
Alternative #5: Vonage
Vonage is designed to help businesses provide a better experience to their customers with Vonage's unified communications. They offer APIs for communication through voice, video calls, messaging, authentication, and call management. The communication solution is easy to integrate with other tools.
Vonage's communication services are grouped into three packages with user license fees inversely proportional to the number of users. Monthly fees per user license for small businesses with up to five users range from $19.99 to $39.99, while fees for businesses with 20 to 99 users range from $14.99 to $34.99 per month.
- Each package can scale as the team grows
- Easy integration with over 20 third-party applications
- Some features require additional payment
- Packages may be expensive for small teams
Alternative #6: Dialpad
Dialpad is a modern, AI-powered business communications platform. With Dialpad, an app is provided to unify all communication forms used in a company, from phone calls to text messages and video calls. The platform is easy to use and designed for teams working from anywhere.
Additionally, like Empower by Ringover, it features AI-driven conversation analysis tools to provide a more strategic insight into both the business prospecting process and customer support actions.
- Intuitive interface
- Versatility thanks to omnichannel capabilities
- Some functionalities are too complex
- Technical support
- Unclear pricing
Alternative #7: Cloudcall
CloudCall is a leading software and telecommunications solution that can help your business optimize communications and enhance business relationships. By integrating phone communications directly into your CRM system, CloudCall maximizes the power of your CRM and allows you to streamline interactions with your candidates and clients.
CloudCall improves efficiency and productivity with features like automatic dialing and click-to-call. It also offers team communication features, such as conference calls and group text messages, facilitating collaboration between teams and individuals. This can enhance agility in decision-making and problem-solving.
However, Cloudcall may be the least cost-effective solution for what it offers. Unlike Ringover's clear pricing, Cloudcall offers high prices for a relatively limited range of features.
- Good variety of integrations
- Scalable solution
- More expensive than other alternatives
Alternative #8: CloudTalk
Originally founded in 2016, CloudTalk started modestly as a simple widget, but has since grown. Now, the software offers AI capabilities and has evolved specifically to support customer service teams.
In addition to offering the omnichannel communications typical of a business phone system, CloudTalk also offers workflow automation to further streamline operations of inbound call centers and outbound call centers.
- Access business communications from any Internet-connected device
- High international call rates
- Difficult to onboard
Alternative #9: 3CX
3CX is a Cyprian company which provides telephony features but no phone service. That's a key point to take into account, as you'll have to have an entirely separate contract with a phone service provider. Not to mention, this arrangement could drive up your prices–especially in comparison to services like Ringover, which include both advanced phone features and the phone service necessary to run a contact center.
- Relatively easy setup
- No phone service provided
- Advanced technical knowledge needed to set up integrations
Alternative #10: JustCall
With options for small and medium businesses, JustCall offers features that support both customer service and sales prospecting. In addition to your basic menu of business phone features, JustCall also offers a large selection of integrations. However, those integrations are only available to users subscribed to one of their more expensive plans.
- Minimum user counts for certain plans
- Outbound calls are limited
- Interface is difficult to use and understand
- Plans don't offer a great value for their price
Which is the best cloud communications alternative to Nextiva?
There are several alternatives to Nextiva for cloud communications solutions, but among all the possible options, one stands out: Ringover. The multitude of features, the commitment to continually evolve by adapting new AI tools, the number of CRM integrations it can partner with, and, above all, its intuitive and easy-to-configure platform make Ringover the ideal solution for any business communication system.
If you're not familiar with it yet, take advantage of the free trial and discover for yourself why it's considered the best option in the business communications market. Don't wait any longer!
Nextiva Alternatives FAQs
How much does Nextiva cost?
Nextiva has three packages with prices based on the number of user licenses required. The monthly cost per user for the Essential package ranges from $24.95 for over 100 users to $30.95 for up to four users.
Similarly, the monthly user license fee for the Professional and Enterprise packages ranges from $29.95 for over 100 users to $35.95 for up to four users and $39.95 for over 100 users to $45.95 for up to four users, respectively. It's important to note that paying the user license fee month-to-month can double the costs.
Who are the main competitors of Nextiva?
There are several other cloud communication solution providers that can be considered competitors to Nextiva. It's important to compare costs and features when choosing an alternative.
Ringover is considered by many companies as the preferred competitor to Nextiva. Here is the complete list of competitors offering similar services:
What is the best alternative to Nextiva?
If Nextiva's packages seem too expensive, and you can't choose the ideal package for your company, switching to Ringover might be a good idea. Ringover offers all-inclusive packages with standardized prices regardless of the number of users.
Ringover is easy to set up and use. In a matter of minutes, you can make your business accessible to customers and equip your team with the tools needed to increase productivity.