RingCentral Pricing, Plans, & Feature Breakdown

In this article, we'll explore the details of RingCentral RingEx's pricing, the features included in each plan, and considerations for selecting the right package for your business.

RingCentral offers five products in total: RingEx, a contact center software, a video conference tool, an events suite, and finally, an AI conversation intelligence software. To keep things simple, we'll mainly discuss RingEx in this article.

RingEx's offerings extend beyond phone calls, incorporating features like video conferencing, team messaging, call recording, and AI-powered tools. However, understanding the various plans and their costs can be challenging.

We'll simplify the process by breaking down RingCentral pricing plans, outlining key features, and providing guidance to help you make an informed decision.

RingCentral RingEx Plans and Pricing Plan Comparison Table

Note: RingCentral's prices may change. The monthly rate fluctuates spending on the amount of users.

Core Plan

The Core plan is the most basic offering from RingCentral, ideal for small businesses with straightforward VoIP phone needs. This plan is priced at $20 per user per month when paid annually or $30 per user per month when paid monthly.

It includes unlimited calls to the US and Canada, voicemail-to-text functionality, and essential call management features such as call queues, and an auto-attendant. Additionally, the Core plan provides team messaging, and video meetings for up to 100 participants.

With 24/7 customer support, this plan could be helpful for businesses new to VoIP software.

Advanced Plan

The Advanced plan is priced at $25 per user per month when paid annually or $35 per user per month when paid monthly.

This plan includes all the features of the Core plan and adds unlimited online faxing, automatic call recording, and limited advanced analytics. Video conferencing for up to 100 participants remains included, along with more robust team management features.

Ultra Plan

The Ultra plan costs $35 per user per month when paid annually or $45 per user per month when paid monthly.

This plan includes all the features of the Advanced plan and introduces unlimited storage for team messaging, video conferencing for up to 200 participants, and full advanced analytics.

With integrated telephony, video, chat, SMS, and fax capabilities all in one app, the Ultra plan serves as a complete communications suite for large and complex organizations.

Add-ons

While the RingCentral RingEx plans include a wide range of features, some functionalities are only available as add-ons. They include:

• Conversation Intelligence, under the product name RingSense
• RingCentral Rooms, a video conference tool with collaboration tools
• RingCentral Webinar

Upgrade Your Business Communications

Ringover provides an incredible value for the price, as it offers a variety of productivity features like omnichannel communications, IVR menus, and analytics in its plans. 

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What isn't included in RingCentral's plans?

Core Plan

The Core plan, while comprehensive for basic business needs, lacks several key features that might be essential for more advanced or larger organizations. One of the notable omissions is automatic call recording; instead, it offers on-demand call recording.

Another significant exclusion is the limited team messaging storage, which might not be sufficient for businesses that rely heavily on team collaboration and document sharing. The Core plan also does not include advanced analytics, which could be a drawback for businesses needing detailed insights into their communication usage.

Advanced Plan

The Advanced plan builds upon the Core plan but still has some key features missing. One of the main exclusions is the limited team messaging storage, although it is more generous than the Core plan. This plan also does not offer unlimited storage for team messaging, which is only available in the Ultra plan.

While the Advanced plan includes automatic call recording, it lacks some of the more advanced analytics features that are available in the Ultra plan, such as full business analytics. Furthermore, video conferencing is limited to 100 participants, which might not be sufficient for larger meetings or webinars.

Ultra Plan

Even the Ultra plan, which is the most feature-rich option, has a few exclusions. For instance, while it includes a generous allotment of toll-free minutes (10,000 minutes per month), any usage beyond this limit incurs overage charges. Additionally, international calling is not included in the base plan and requires the purchase of international calling credit bundles.

The Ultra plan also does not include SMS bundles beyond the allocated 200 SMS per user per month, and any additional SMS usage incurs overage charges. Lastly, while the Ultra plan offers advanced analytics, it may not cover all the specific metrics or custom reports that some businesses might require.

RingCentral's Prices: How do they measure up to competitors?

To evaluate RingCentral's pricing, it's useful to compare it with other competitors in the market, such as Ringover. Here's a breakdown of Ringover's business phone plans and how they stack up against RingCentral.

Ringover's Business Phone Plans

SMART Plan

The SMART Plan from Ringover is priced at $21 per user per month when billed annually, making it an attractive option for small businesses. This plan includes features such as:

• Unlimited calls to 110 destinations
• Call transcription
• IVR menus
• Call logs
• Call recording
• Call & voicemail transcription
• AI call summary
• Smart dialer
• Text messaging

BUSINESS Plan

The BUSINESS Plan, priced at $44 per user per month when billed annually, is designed for mid-level businesses. It includes all the features from the SMART Plan plus additional functionalities such as:

• 2 integrations
• Call forwarding
• Smart routing
• Advanced IVR menus
• Call queues
• Call coaching tools (call intervention, double listening)

ADVANCED Plan

The ADVANCED Plan is the most comprehensive and is priced on request. It includes all the features from the BUSINESS Plan and adds advanced functionalities such as:

• Call campaigns
• 3 integrations
• Power dialers
• Call script software
• Voicemail drop

Features Included in All Ringover Plans

Despite the differences in pricing and features, all Ringover plans share some common attributes, including:

• Mobile, web, and desktop applications
• IVR and call forwarding
• Call logs and recordings
• Call and voicemail transcription
• Click-to-call functionality

Additionally, all plans offer video conferencing and instant messaging, as well as access to Ringover's API. These features provide a solid foundation for business communications across all plan tiers.

Notable Exclusions in Ringover's Plans

While Ringover's plans are feature-rich and specifically created to cater to businesses of various sizes. As a result, the lower tiers lack the more complex features. So, you may find yourself in need of upgrading as your business grows.

For example, the SMART plan doesn't include integrations or post-call surveys to gauge service levels. When it comes to the BUSINESS and ADVANCED plans, they offer two and three integrations, respectively. The biggest difference between the last two tiers is the productivity features, such as automated call campaigns and power dialer.

Most Exciting Features of RingCentral and Ringover

Now that we've taken a look at both these business phone system's individual offerings, let's compare them side by side. Looking at this direct comparison gives the best understanding of the features offered in each plan and who offers the best value for the price.

RingCentral Features

RingCentral stands out with several innovative and powerful features that enhance business communications. Here are some of the most exciting ones:

• Integration with Microsoft Teams: RingCentral integrates with Microsoft Teams.
• Advanced Analytics: RingEX Analytics™ provides real-time insights.
• Omnichannel Contact Center: RingCentral's RingCX offers an AI-first contact center solution which manages agents and helps with performance coaching.
• Video Meetings and Webinars: RingCentral offers video meetings and the ability to set up webinars.

RingCentral also often discusses its conversation intelligence solution, which is comparable to other conversational AI tools on the market, like Empower by Ringover. Using sentiment analysis, Empower provides insights and AI analytics to support improved performance and better service for your customers.

Ringover Features

Ringover also boasts a range of exciting features that make it a compelling choice for business communications. Here are some key highlights:

• Unlimited Calls to 110 Destinations: Ringover's plans include unlimited calls to a wide range of international destinations, making it ideal for global businesses.
• Advanced Call Management: Features like smart routing, call queues, and IVR are available in the higher-tier plans, enhancing call management capabilities.
• Native Integrations: Ringover integrates with dozens of apps, including Salesforce, Google Meet, Microsoft Teams, and Zendesk, to create more productive workflows.
• Video Conferencing: Ringover offers video conferencing capabilities with up to 200 participants, depending on the plan chosen.
• Power Dialers and Advanced IVR: The ADVANCED Plan includes power dialers and advanced IVR features, which are particularly useful for sales teams and customer service operations.

RingCentral vs Ringover Beginner Plans Comparison

RingCentral vs Ringover Advanced Plans Comparison

Key Findings: RingCentral vs Ringover

When comparing RingCentral and Ringover, several key differences and similarities emerge. Both platforms offer robust business communication solutions, but they cater to different needs and preferences. RingCentral excels with its AI-powered features, particularly RingSense for sales teams and the advanced analytics provided by RingEX Analytics™.

It also integrates seamlessly with Microsoft Teams and offers a comprehensive omnichannel contact center solution.

On the other hand, Ringover stands out with its unlimited international calls to 110 destinations, making it a strong choice for global businesses. Ringover's plans also include a wider range of integrations, which can significantly enhance workflow productivity. The ADVANCED plan from Ringover includes advanced call management features like power dialers and smart routing, which are beneficial for sales and customer service teams.

In terms of pricing, Ringover's plans tend to be more competitive, especially for businesses that require extensive international calling.

Which to Choose: RingCentral or Ringover?

Ringover: The Ideal Choice for Scalable and Integrated Communications

If your business is looking for a highly scalable and integrated communication solution, Ringover is the better choice. Here are some of the standout features that make Ringover appealing:

• Reliable and unlimited calls
• Omnichannel communication (calls, texts, video, WhatsApp, social media messaging)
• Advanced AI tools like call summaries, call transcription
• Seamless integrations, including with popular CRMs like Bullhorn

RingCentral

RingCentral has a decent selection fo features which may be sufficient for certain business operations:

• Video calling
• Limited toll free numbers
• Auto-attendant
• IVR

In Conclusion: Ringover Provides the Best Value

When evaluating the best business phone system, several factors must be considered, including pricing, features, ease of use, and integrations. While RingCentral is a robust platform with a wide range of features, Ringover emerges as a superior choice for many businesses due to its unique advantages.

One of the key reasons is Ringover's transparent and simple pricing structure, which avoids hidden fees and surprises. This approach makes budgeting and financial planning more predictable and manageable for businesses.

Ringover also excels in its ease of use and setup. The platform features a modern, intuitive interface that facilitates fast onboarding, reducing the time and effort required to get started. This user-friendly design is especially beneficial for small to medium-sized businesses that may lack extensive IT resources or technical expertise.

If ease of setup, transparent billing, and a modern interface are top priorities for your business, Ringover is the better option. Take the next step by starting your free trial to discover how it can revolutionize your business communications.