Call Management Systems are both easy to set up and easy to use
Get started in a hurry
Call Management Systems can often seem a daunting installation whatever the benefits. A cutting edge CMS like the one offered by Ringover takes the challenge out of both the initial stages and the long-term use by creating a seamless and intuitive experience from day one.
Multiple markets with minimum fuss
With cutting edge CMS services like Ringover, you can have customer response services set up in 65 different countries in a matter of minutes with bespoke greetings recorded for each individual market.
Information when and where you need it
A vast amount of customer information is maintained within the CMS and at your disposal removing the need to cycle through multiple different software.
Automated distribution of call loads according to your parameters
The right task for the right employee
Calls misdirected to the wrong department frustrate both customer and agent alike and reduce customer satisfaction. A high-end CMS like Ringover’s employs sophisticated yet easy to use tools to ensure calls are routed according to a tailored set of parameters that you determine.
More options mean more accurate results
Routing parameters can be broken down via a large selection of criteria, ensuring a better and more precise distribution. Route calls according to agent skills sets, language, shift times and more.
The next stage in bespoke distribution
An advanced feature of our CMS is the ability to route calls using customer data pulled directly from your data banks. This means you can offer a service that illustrates your desire to utilize this data to create the best possible experience for your customer.
Impress both existing and potential clients with our Call Management Systems advanced features
Integrate AI into your overall experience
Utilizing AI effectively will allow you to bridge the gap between automated messages and actual agents.
Interactive Voice response
This feature enables you to streamline a customer’s experience and deliver them to the right department in a matter of seconds.
Deliver more information without the need to reach an agent
Many calls can be resolved with basic information such as opening hours and basic product details. Ringover’s call center software includes a multi-tiered IVR that offers you the ability to resolve many customer queries through automated voice messages that only activates when needed.