A call queue offers a virtual waiting room where callers can remain on the line while they wait for the next available agent. Callers hear on-hold music and custom announcements, including their real-time position in the queue, letting you reassure potential customers from the start.
Ringover’s advanced call queueing system lets you take advantage of peak demand by streamlining large call volumes, cutting down missed calls and voicemails, and offering callers an engaging, professional experience.
Leave no call unanswered with Ringover’s seamless call queueing system.
Make the most of limited staff with better resource management. Instantly customize maximum wait times and maximum number of calls in the queue.
Avoid an endless queue with instant reassurance. Prevent frustration by letting callers know how many people are ahead of them in the queue.
Respond better than ever to peak demand. Handle a higher volume of calls while limiting the number of missed calls and voicemails.
Boost the performance of inbound call campaigns by making sure more calls get answered. Inform and promote while callers wait in the queue.
Improve your customer experience and stop your queue from getting too full with maximum wait times and a maximum number of callers in the queue.
Inform an interested audience about current and upcoming promotions as well as other important updates, such as location changes.
Tell callers exactly where they are in the queue. Minimize frustration and give your team members a better opportunity to close the deal.
Keep callers engaged with music on hold. Choose from Ringover’s diverse selection of royalty-free tunes, or integrate your own arrangement.
Ringover’s advanced call queuing system prevents calls from being directed to voicemail—or getting dropped entirely at the busy signal. Keep in mind that every inbound caller is taking time out of their day to speak with your business. Leaving them stuck on hold without being able to connect with a human representative is one of the easiest ways to lose their business permanently.
A personalized call queueing system dramatically improves customer service by informing callers where they are in the queue and providing an engaging, professional experience while letting you make the most of limited staff.
Once you’ve reached a certain number of incoming calls, it’s important to limit wait time for your callers and inform them of their place in the queue. Nothing is more frustrating than waiting endlessly on hold without any indication of whether you’ll actually get to speak to a human being.
Your VoIP phone system first checks for available phones to determine whether an inbound caller can be immediately connected with a representative. If all lines are busy, the call gets transferred onto a dedicated line. This happens regardless of whether the customer dialled a local or toll-free number. Callers are informed of their real-time position in the queue and an estimated wait time, reducing the rate of hang-ups. Once an agent becomes available, the queue directs the call to them.
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