From maximum wait time to maximum number of calls in queue, personalize call queue rules at your convenience.
Indicate to your callers how many other persons are ahead of them in the queue and what their exact position is.
Avoid overloaded call queues and save your callers some time. Reassure them of your service quality as quickly as possible.
Once you’ve reached a certain number of incoming calls, it’s important to limit wait time for your callers and inform them of their place in the queue. Nothing is more frustrating than waiting endlessly on hold without any indication of whether you’ll actually get to speak to a human being. Ensure this doesn’t happen to your clients or prospects!
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