So you’ve decided to install a multi-line phone system at your home office or small business. And now that you’ve made that decision, you need to choose which telephone system is best for your particular needs and learn how to go about getting one set up.

This guide will help take the guesswork out of the question, “Where do I go from here?” You’ve already decided that a multi-line phone system is right for you, but what features are you actually looking for?

Most likely, it’s something simple. Nothing so complicated that involves adding high tech equipment or multiple set up processes. You want something easy. Something where you can manage your business calls effortlessly—from anywhere in the world. Imagine being able to do that with just your cell phone, tablet, or laptop in hand?

Installing a multi-line phone system for your business has never been so convenient. With so many more added features and benefits than the traditional phone systems, the days of needing to install specific types of phones or expensive equipment in order to run a multi-line phone system are gone.

What Is a Multi-Line Phone System?

Defining VoIP Systems

What Are the Benefits of VoIP?

Why Choose a Multi-Line Phone System?

Types of Multi-Line Phone Systems

Basic Features Included in Most Multi-Line Phone Systems

Top Features To Look For in A Multi-Line Phone System

What Is a Multi-Line Phone System?

Let’s start with the basics. A traditional multi-line phone system connects multiple phone lines to the same device, allowing you to screen more than one phone call from your desk. Modern cloud-based multi-line phone systems also allow you to hook up more than one device to the same telephone lines, offering maximum portability and flexibility.
Another important function of multi-line phone systems is that they can allow multiple people to be on the phone at the same time. Lines can connect with people outside of the business, such as customers, or within the business, including fellow employees. The first line on a multi-line phone system is referred to as the main exchange line while additional lines are known as auxiliary lines.

Defining VoIP Systems

A VoIP (Voice Over Internet Protocol) system, which simply means using a phone service via an internet connection, makes it easy to go remote and wireless during today’s Internet-driven society. And because the need for telephone lines is eliminated, there’s no need for physical cables, boxes, or other hardware.

When you switch over to using a VoIP service, all types of communication are turned into pockets of data and are completely transmitted via your IP network. This applies to audio, text, video, images, and even large files—all can be shared using a VoIP platform on any internet-based device with a microphone and speakers.

You may have heard of VoIP services in the past and may have even tried some of them out back then. You may even still have some unsettling questions about choosing VoIP. But don’t let those times define what your current experience will be. If you think back, you’re going to think of poor sound quality, unreliable connection, and dropped calls. This is no longer the case.

Technology has improved so much in today’s world that people can’t tell the difference anymore between VoIP and landline quality. And with multiple data centers in place as back up, reliability is no longer an issue.

What Are the Benefits of VoIP?

Companies around the world are quickly realizing the many advantages of switching to a VoIP cloud-based system such as Ringover:

Why Choose a Multi-Line Phone System?


Why would you need a multi-line phone system? A multi-line phone system can save you the cost of a larger system like a PBX while offering the same functionality. Let’s consider the following scenarios:

Multi-line phone systems improve communication for your employees and your customers by offering each of your customer service representatives a dedicated phone number. Customer calls are qualified leads, so missing out on any of those calls means losing out on potential business.
You want a phone system that guarantees you’ll never miss another opportunity again—a system where your employees will appreciate the simplicity of use.

And you want to make your customers happy. You want them to be impressed by how much more attentive you are to their on-demand calls and requests as you provide them with non-stop, exceptional customer service.

So when you upgrade your business to a multi-line phone system, it’s important to look for features that will complement the upgrade. One of the top advantages of moving to a multi-line phone system is the wide variety of benefits available to you.

Types of Multi-Line Phone Systems

Choosing the right multi-line phone system for your business requires a close examination of your calling needs. Let’s now take a look at the most common varieties of multi-line phone systems, including:

Basic Features Included in Most Multi-Line Phone Systems

These are essential services that all businesses should have in order to run optimally and are included in almost any type of phone service these days:

Top Features To Look For in A Multi-Line Phone System

Not all service providers are equal. There are certain features available through some that others don’t offer, so it’s important to have a clear vision of which features you want when choosing your multi-line phone system provider.

Ringover is an example of a cloud-based app that was designed to be quick and straightforward. Your time won’t be spent on installing any hardware or unnecessary equipment, and you can be up and running your new system within three minutes, straight from your cell phone, tablet, or laptop, from anywhere with a stable Internet connection.

But what features should you look for in one of these systems?

1. Unlimited Activations and Calls

Activating numbers can be done quickly and easily as the need arises. You can add on a multitude of numbers such as:

Along with unlimited activations, you can make unlimited calls to more than 65+ countries, including the U.K., the U.S, Japan, China, Europe, and many more.

2. The Ability To Do More Than Just Make and Receive Calls

Since your Ringover account can be accessed from any smartphone, computer, or tablet, you can make and receive calls anytime, anywhere. But you can do so much more:

3. Customization

Ringover offers an online Studio where you can customize different aspects of your phone system such as:

4. Increased Productivity

Because Ringover can be used anywhere, you can easily use your system to improve productivity.

5. Administration Options

Nothing is easier than having the ability to manage your entire business through one online platform that’s always at your fingertips. Look for a provider who will offer both user and administrator options such as:

6. The Ability To Integrate With Your Current Business Tools

The use of a multi-line phone system such as Ringover can be integrated almost effortlessly into your everyday business to save time while performing your daily workflow by applying:

7. Advanced Features

Some multi-line phone providers will include advanced features that have supervisory abilities such as:

Ringover: Simplify Your Business Phone System

Ringover dashboard

Ringover gives you full control over all of these options and more. Our solutions improve the way your business approaches customer service, access premium features, and find the solutions you need to thrive in these fast-paced, ever-changing times.

See something you like? All of our VoIP features are completely customizable and can be added as you need them. You only pay for the ones you use, and if they turn out to be something you no longer need, simply remove them—it’s that easy.

Ringover is used worldwide by over 25,000 companies, including Sellsy,, Smartbox, 360 Learning, and more. If you’re interested in learning more about what we can do for you and your business, get in touch with one of our agents today.

Ready to set up a multi-line phone system for your business?

Contact our experts to help guide you step-by-step at +44 20 3808 5555 or send an email to Sign up for a free trial and be up and running within minutes.