How to Port a Number from RingCentral to Ringover

Switching your business phone provider does not mean you must abandon your established phone number. Phone number portability allows you to seamlessly transfer your existing number to a new provider, ensuring business continuity and brand recognition. With the right preparation to port number from RingCentral, you can keep your existing numbers and upgrade your communication system without disruption.

Before You Start: Information You'll Need from RingCentral

Gathering the correct information before you initiate the porting process is the most critical step to ensure a smooth transition. Any inaccuracies can lead to delays. To begin, you will need to collect specific details from your current RingCentral account [1].

You will need the following information:

• The exact name of the account holder and the full business name on the account.
• The service address on file with RingCentral. Note that this may be different from your billing address.
• The specific phone number(s) you wish to port to Ringover.
• Your RingCentral account number.
• Any PIN or password associated with your account that is required for porting out. You can typically find this in your RingCentral account portal or on a recent invoice.

It is also highly recommended to have a recent phone bill on hand, as it is often required as proof of ownership. Crucially, do not disconnect your service with RingCentral before the porting process is complete [2].

How to Port a Number from RingCentral to Ringover: A Step-by-Step Guide

The porting process is managed directly within the Ringover platform, making it a straightforward procedure. Follow these steps to transfer your number.

Step 1: Initiate the Porting Request in Your Ringover Account

First, log in to your Ringover Dashboard. From there, navigate to Settings > Numbers. Click the "Add a Number" button and then select the "Port Number" option. This will begin the number portability request.

Step 2: Submit Your Porting Information and Documents

You will now be prompted to enter the information you gathered from your RingCentral account. At this stage, you must upload the required supporting documents. This typically includes a copy of a recent phone bill and a signed Letter of Authorization (LOA). The LOA is a standard document that grants Ringover permission to manage the porting process on your behalf, which is a legal requirement for transferring a number between carriers [3].

Step 3: Sign the Electronic Authorization and Wait for Confirmation

After submitting your information, you will receive an email from Ringover with a link to electronically sign the portability mandate. This step is mandatory, and the porting process will not officially start until this signature is complete. Once signed, the porting timeline typically ranges from 15 to 20 business days, though local numbers may transfer more quickly. You can learn more about what to expect in your practical guide to number portability.

Why Port Your Number from RingCentral?

Businesses choose to switch providers for numerous reasons, including the need for better features, more predictable pricing, and superior customer support. When evaluating your options, it is important to consider how a new platform can better serve your operational needs.

Ringover stands out as a strong RingCentral alternative. A key distinction is Ringover's all-in-one business phone system, which contrasts with RingCentral's often separate solutions. This integrated approach simplifies operations and enhances user experience.

Here are some advantages of switching to Ringover:

• Simpler Pricing: Ringover offers transparent pricing plans without the complexity found in many other providers' offerings, such as RingCentral's pricing.
• Unified Platform: All communication tools are available in a single, intuitive interface that is easy to set up and navigate, including omnichannel contact center software.

• Superior Support: Ringover consistently earns higher ratings for customer support on trusted review platforms like G2 and Capterra.
• Advanced Features: Ringover provides advanced tools like AI-powered call transcriptions and summaries, designed to extract actionable insights from business-critical conversations and improve team efficiency.

Common Pitfalls to Avoid When Porting from RingCentral

To ensure a successful transfer, it is important to be aware of common mistakes that can disrupt the process.

Do NOT Cancel Your RingCentral Account Prematurely

You must keep your RingCentral account active throughout the entire porting process. If you cancel your service before the number has been successfully transferred to Ringover, the number will be released and you will lose it permanently [4].

Ensure All Submitted Information is 100% Accurate

The information you submit to Ringover must exactly match the information on file at RingCentral. Any mismatch in the account holder's name, business name, service address, or account number will cause the porting request to be rejected. This will result in significant delays, as the process will need to be restarted with the corrected information.

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After Your Number is Ported to Ringover

Once the porting is complete, you can finalize the transition and begin using your number with Ringover's advanced features.

Finalize Your Setup and Cancel Your Old Service

First, assign the newly ported number to specific users, IVR menus, or call queues within your Ringover dashboard. It is recommended to make a few test calls–both incoming and outgoing–to confirm that everything is working correctly.

Only after you have confirmed the number is fully functional on the Ringover network should you contact RingCentral to cancel your service and prevent any future billing. For those looking to optimize call quality, you may also want to review your router's port settings to prioritize voice traffic.

Make the Smooth Switch to Ringover

Porting your business phone number from RingCentral to Ringover is a straightforward process when you follow the correct steps and provide accurate information. By making the switch, you gain access to a modern, all-in-one communication platform with powerful features, a great user experience, and dedicated customer support designed to help your business thrive.

Ready to upgrade your business communications? Start your journey with Ringover today!

Port a Number From RingCentral FAQ

How do I port my number out of RingCentral?

To port your number out of RingCentral, you'll need to submit a port-out request to your new service provider. The new provider will ask you for:

• Your RingCentral account number
• The service address on file
• A recent RingCentral bill (if requested)
• The phone numbers you wish to port

Your new provider will then contact RingCentral to initiate the transfer. Once RingCentral verifies your information, they will release the number. During the process, you'll receive email updates from your new provider regarding the porting date and status.

What time does RingCentral port number?

Porting is typically completed during standard business hours, usually Monday–Friday between 8 a.m. and 5 p.m. local time, excluding public holidays. The exact time depends on your new provider and the porting window assigned by the underlying carrier. Most ports occur midday to minimise service disruption. You will usually receive a confirmed FOC (Firm Order Commitment) date and time once the port is scheduled.

How to transfer calls from RingCentral?

There are two scenarios:

A. Transferring live calls (call forwarding within RingCentral)

RingCentral lets you transfer an active call to another user or external number using the app or desk phone. From the app, you can select “Transfer” and choose either a warm (announced) or blind transfer.

B. Forwarding calls when switching providers

If you're moving to a new provider but your number hasn't ported yet, you can set temporary call forwarding in your RingCentral dashboard:

1. Go to Phone System > Phone Numbers
2. Select the number
3. Enable call forwarding
4. Enter the destination phone number

This ensures you don't miss calls while waiting for the port to complete.

Can you port out a VoIP number?

Yes. In most regions in the US and UK, VoIP numbers are fully portable as long as:

• The number is active
• The account information matches the details submitted on the port request
• The number is eligible under local regulatory guidelines

VoIP numbers follow the same portability rules as traditional landline numbers. You can move them between providers just like any other phone number.

How long does it take to port a number from RingCentral to Ringover?

The process typically takes between 15 and 20 business days. However, the timeline can vary depending on the country, the type of number (local, toll-free), and the responsiveness of the losing carrier. Ringover will provide you with an estimated porting date once the request is accepted.

Will I experience service downtime during the porting process?

No, the porting process is designed to be seamless with no interruption in service. Your number remains active with RingCentral until the moment it is transferred to Ringover. The switch happens instantaneously on the scheduled porting day.

Will Ringover notify me when the port is complete?

Yes, the Ringover team performs tests on the day of the port to ensure a successful transfer and will keep you informed of the status. The number will appear as active in your Ringover dashboard once the process is complete.

Do I need to inform RingCentral that I am porting my number out?

No, you do not need to contact RingCentral beforehand. Submitting the porting request through Ringover initiates the process with RingCentral on your behalf. However, you must remember to contact RingCentral to cancel your service after the port to Ringover is successfully completed. You can find more details in your practical guide to number portability.

Citations

• [1]https://support.ringcentral.biz/porting.html
• [2]https://docs.sendsquared.com/docs/call-center/porting-process
• [3]https://support.ringrx.com/knowledge-base/what-is-the-porting-process-like
• [4]https://support.ringrx.com/knowledge-base/porting-out

Published on December 3, 2025.