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What is Ooma?

Founded in 2004, Ooma is a cloud-based software as a service (SaaS) platform for small businesses and individual customers. They are based in California, their small business phone solution offers 35 features such as video conferencing, virtual receptionist, call blocking, multi-ring and ring groups, and call recording. Their residential phone service can block calls, link to a mobile phone through an app, and integrate smart home solutions. Their newest home security product, Ooma Home, is a smart video camera with facial recognition and security sensors. They offer 3 business plans, Ooma Office, Ooma Office Pro, and Ooma Enterprise, depending on the size of the business organisation and their needs.

What is Ooma?

Source: Ooma home on www.ooma.com on the 03/28/2022

Ooma Pricing

Ooma offers 4 plans for small businesses and enterprises with monthly fees ranging from $19.95 to $49.99 per user. The Ooma Office plan costing $19.95 per user per month offers basic services and access to a mobile app. Services such as video conferencing, call recording and voicemail transcription area available in the Ooma Office Pro plan while hot desking, CRM integration and dedicated customer success managers come only with the Ooma Enterprise plan. The Ooma Enterprise Call Center plan offers even more services, though, at a much higher price.

Ooma Pricing

Source : Ooma pricing on www.ooma.com on the 03/28/2022

Why move away from Ooma?

You need a more complete solution

The Ooma Office and Ooma Office Pro offer for businesses are simple since there are only 2 packages. However, they lack most of the essential features to ensure quality telephone support, such as the ability to track live calls or to take feedback from the customer records in your CRM. To get the most out of a phone system, it is best to opt for a more complete provider.

Pros

Ooma’s offer is quite simple.

Cons

Ooma does not provide an efficient way to manage customer calls since it lacks many essential calling features.

You need more affordable pricing

Ooma does offer competitive pricing, with the Ooma Office Pro solution at $24.95 per month per user. However, it lacks many features needed to ensure the smooth running of your company and your sales or support teams. You may want to explore other options on the market to find similar prices and more complete features.

Pros

Ooma offers attractive pricing.

Cons

Ooma’s solution lacks several important features.

You need something easy to use and set up

Business communication has a history of being complicated. It is important to choose a modern solution that is easy to start and simply to use. You should be able to set up a cloud phone system in 3 to 5 minutes and a more advanced contact center solution within 15 minutes. If this is not the case with Ooma, it would be best to look for another provider so you don’t waste time in complex implementation.

You need something easy to use and set up

Top 5 Alternatives to Ooma

Are you looking for a better option than Ooma? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:

PriceFeaturesEase of Use
Ringover
RingCentral
Nextiva
8x8
Vonage

Alternative #1: Ringover

With a complete range of features, from basic business phone line to advanced call center features, Ringover is rated as the best alternative to Ooma Ringover is an easy-to-use solution designed for small and medium size businesses who are looking to make unlimited calling, simplify call management and improve the experience of their callers.

With 2 simple packages, you can get the best deal with the most features in one single solution, including unlimited international calling from local numbers, videoconferencing, and text messaging.

Alternative #1: Ringover

Top Advantages of Ringover

  • Get unlimited calling: Why pay more for calling? With Ringover, you get unlimited calls to and from 100 different destinations even in the smallest package.
  • Simplify virtual calling: Set up and start calling with Ringover within minutes from any smartphone or computer. Using it and integrating with your CRM is pure simplicity.
  • Centralize your communication: Access calling, videoconferencing, fax and messaging in a place specially designed for small businesses.
Top Advantages of Ringover

What makes Ringover better than Ooma?

7-day free trialAll features included

Alternative #2: RingCentral

RingCentral’s cloud-based platform provides phone calling, video conferencing, team messaging, and a customer contact center. They offer free inbound calling but have a limited number of toll-free minutes. RingCentral offers 4 different packages for small businesses that range from $19 per user per month for a simple phone and messaging plan, to $50 per user per month for a complete solution of features. RingCentral could be a good alternative to Ooma for companies looking for more advanced VoIP features.

RingCentral

Source: Ringcentral home on www.Ringcentral.com on the 03/12/2021

Alternative #3: Nextiva

Nextiva is a VoIP platform that provides phone, text, video, and email as well as internal communication tools and automations to simplify customer follow up. Their pricing varies based on how many users and features you want to enable, but their monthly prices generally range from $30 to $73 per user per month. Nextiva could be a good alternative to Ooma for companies looking for the automation features. They are also specialized in the sports industry.

Nextiva

Source: Nextiva home on www.Nextiva.com on the 03/12/2021

Alternative #4: 8x8

8x8 is an all-in-one open cloud communications platform with features ranging from business phone, text messaging, team chat, video conferencing, contact center, to API solutions, and analytics. 8x8’s prices range from $12 per user per month for a simple phone system to $170 per user per month for a full contact center solution. They are certified by Microsoft teams, and their solution is safe, secure, and compliant.

8x8

Source: 8x8 home on www.8x8.com on the 03/12/2021

Alternative #5: Vonage

Vonage offers 3 main products to their business customers: APIs, unified communications, and contact centers. They have communication APIs (voice, video, messaging), authentication APIs, and management APIs (reports, audits, etc), all that integrates with your other tools. Their prices range from $15 per line per month to $39 per line per month for small businesses. Vonage could be a good alternative to Ooma for companies wanting to connect multiple tools and centralize their communication.

Vonage

Source: Vonage on www.Vonage.com on the 03/12/2021

Ooma Alternatives FAQs

How much does Ooma cost?

Ooma’s VoIP plans start from $19.95 per user per month. This plan offers only basic services. However, more advanced yet essential features like CRM integration, Call recording can be availed only by upgrading to other plans. These plans have no limits on the number of users and have the same prices for small businesses as well as large enterprises.

Who are the top Ooma competitors?

Ooma has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. Ooma is generally compared to Ringover, Nextiva or 8x8 that provide similar features.

Top 5 Ooma competitors:
1: Ringover
2: RingCentral
3: Nextiva
4: 8x8
5: Vonage

What is the best alternative to Ooma?

It isn’t enough for a business to be able to make and receive calls; you also need access to features that boost efficiency. If you don’t want to get stuck constantly changing plans as your business grows, consider the options offered by Ringover. Their monthly plans are easy to understand and offer all the services you need at comparable prices.