Alternative #1: Empower by Ringover
Empower by Ringover is an AI software that includes conversation intelligence tools you can leverage in many ways: sales enablement, training, retention, productivity, etc.
This solution integrates seamlessly with your phone system and delivers high quality transcripts for each of your calls in multiple languages.
You can easily search for the most interesting keywords for your business, quickly identifying recurring topics and feedback. An advanced filtering system is available to help you surface sales opportunities.
In addition, Empower by Ringover provides interesting data for training and continuous performance improvement. Each employee has an interface that allows them to identify their areas of improvement and the reasons for their success.
Finally, Empower by Ringover includes a sentiment analysis tool that recognizes and tracks the emotions of callers during each call.
This feature helps to pinpoint the positive (and negative) aspects of each call. This makes Empower by Ringover a useful solution for the different departments of a company, not just the sales force.