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Competitors / Gong

Gong Alternatives 2024

Need a sales enablement solution that’s better than Gong? Discover the top 5 Gong alternatives and competitors with features that can improve your sales performance.

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Why move away from Gong?

You need a high quality solution

Gong is primarily based on the transcription of phone calls with clients and prospects. But many customers have mentioned the transcriptions aren’t accurate, are disorganized, and it can even be difficult to locate the transcriptions of specific calls. This can lead to issues throughout the entirety of the product.

Much of the value Gong offers results from an analysis of conversation transcription. This includes the determination of the key topics discussed, top questions, whatever actions were agreed up, and any evolution of the relationship dynamics. So if the transcription itself isn’t accurate, all those conclusions will be thrown off and thus lack the operational value promised.

You need a high quality solution

Image source: www.gong.io on the 2023/04/24

Your focus is on training in addition to sales

Gong bills itself as a revenue intelligence tool, and this tracks with customer feedback that the training aspects of the tool aren’t sufficient. Gong doesn’t provide analytics for individuals, so the ability for representatives to improve is extremely limited.

Gong users also find it frustrating that Gong doesn’t provide coaching materials or support to help sales teams improve their performance. If you’re looking for a tool to help you understand the best practices of your top performers, Gong won’t come through.

Your focus is on training in addition to sales

Image source: www.gong.io on the 2023/04/24

You need an inclusive solution with straightforward pricing

As mentioned in the previous two points, Gong falls short in a few different aspects. The quality of transcriptions can impede the accuracy and usefulness of its feedback on sales processes. And for those who want to use AI-powered conversation intelligence to improve training and coaching, Gong doesn’t give personalized feedback.

In addition to these drawbacks, Gong also doesn’t have a clear pricing model available on its website. Instead, prices are on request only, so you immediately enter into conversation with a Gong sales rep. However, research online indicates that Gong charges an annual base price of $5,000, with additional charges. Those additional charges depend on the size and needs of your team, so it’s very difficult to understand what your financial commitment will be.

You need an inclusive solution with straightforward pricing

Image source: www.gong.io on the 2023/04/24

What makes Ringover better than Gong?

There are many sales enablement system providers other than Gong. The top 5 competitors compared to Gong are:

SolutionPriceFeaturesEase of Use
Empower
Salesloft
Outreach
Chorus.ai
Revenue.io

Alternative #1: Empower by Ringover

Empower by Ringover is a sales enablement tool that implements conversation intelligence to bring many benefits to businesses. With Empower by Ringover, you’ll have accurate transcriptions of each phone call, powered by OpenAI. Those precise transcriptions ensure the topics discussed are identified and searchable. In fact, there are advanced filters that allow you to search not only topics, but for call quality too.

If you are looking to improve the training and performance of your teams, Empower by Ringover provides a range of metrics and analysis to coach and train agents efficiently and well. For example, Empower tracks the evolution of the emotions speakers expressed through sentiment analysis.

This feature determines what aspects of the pitch work well (or not). There’s also personalized advice for individual agents based on KPIs like speaking time, monologues, interruptions, and more. That way, every agent can improve their performance, and managers can easily identify best practices to diffuse across the team.

Alternative #1: Empower by Ringover

Top advantages over Gong

  • Accurate transcriptions.
  • Personalized metrics for individual agents.
  • Advanced filters for search.

Watch the video explanation

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Alternative #2: Salesloft

Salesloft is a sales engagement platform intended to help sales departments improve their pipeline management, increase revenue, and boost the customer experience. Salesloft includes the possibility to track calls, transcribe calls automatically, and benefit from coaching. Though Salesloft doesn’t post their prices online, research indicates there is an onboarding fee of about $3,000, then the price can range from $75-125 per month.

Pros

  • Multiple functionalities beyond just transcription and coaching advice.
  • Automated sales cadences for leads.

Cons

  • Cost is extremely high.
  • Difficult onboarding process.
Alternative #2: Salesloft

Image source : salesloft.com on the 2023/04/24

Alternative #3: Outreach

Outreach started as an email engagement platform which intends to improve cold email campaigns. Since its launch, it has expanded to become a sales execution platform with a multitude of functions. Those features include deal and pipeline management, conversation intelligence, and representative coaching, to name a few.

But the increase in Outreach’s functionalities has also led to issues with the platform’s usability. For starters, many find the onboarding to be expensive (there’s a fee for support in certain cases) and difficult to follow. Once inside the platform, users also find Outreach to be extremely difficult to use. Plus, Outreach locks users into annual contracts. So even if you find the platform is not intuitive enough for regular use, you probably won’t be able to recoup your money.

Pros

  • Very customizable.
  • Helps determine best messaging through testing functionalities.

Cons

  • Poor quality of integrations.
  • Interface is difficult to use.
  • High cost for quality of the product.
Alternative #3: Outreach

Image source : www.outreach.io on the 2023/04/24

Alternative #4: Chorus.ai

As a conversation intelligence platform, Chorus.ai focuses on creating call notes and insights to help optimize sales and the training of sales representatives. Though users report CHorus.ai can be best for training purposes, rather than sales optimization.

That’s because the transcript quality is compromised at times, with the software struggling to identify different voices. There are also bugs that crop up consistently, like the software not deploying at the beginning of a call or crashing. Onboarding can also be a challenge, as many subscribers say it was difficult to configure Chorus.ai to their needs. With a steep price tag ($8,000 base price for three users, and $1,200 per additional user), you’d think the support would be robust. But that’s not the case, as the documentation online is lacking and difficult to navigate.

Pros

  • Eliminates the need to take notes during calls.
  • Identifies topics discussed.

Cons

  • Poor quality of transcription.
  • Complicated onboarding, confusing interface.
Alternative #4: Chorus.ai

Image source : www.zoominfo.com/products/chorus on the 2023/04/24

Alternative #5: Revenue.io

Revenue.io is a sales engagement platform which is specifically meant to help Salesforce users. Thus, if you don’t use Salesforce as your CRM, this wouldn’t be a great option for you. Revenue.io is meant to help manage leads and find the best sales channels. Specific features include recommendations, workflow automations, call monitoring, call transcription, and reporting.

The list of features is long, but as is the case with many overly complex platforms, certain bugs appear. For example, many users report inaccurate and confusing transcriptions, the software crashing, and difficulties tracking calls. Other drawbacks include the lack of a mobile app and an unoptimized process for leaving voicemails.

Pros

  • A simple interface.
  • Good integration quality with Salesforce.

Cons

  • Users must restart to fix bugs.
  • Difficulty tracking calls.
Alternative #5: Revenue.io

Image source : www.revenue.io on the 2023/04/24

What is Gong?

Gong is a revenue intelligence software that uses conversation intelligence to extract insights from customer conversations. Gong is a B2B tool primarily used by sales teams. More specifically, Gong records all sales calls to help with sales enablement.
Sales enablement is the process of coaching and training sales representatives to improve their performance. The idea behind Gong is that managers will be better equipped to duplicate successful techniques across team members. In addition to helping with coaching and training of sales teams, Gong generally brings more visibility to the buyer journey.
Sales representatives will be able to consult every customer interaction in one place. In this way, it will be easy for representatives to follow the evolution of the buyer’s journey, even if they have been in contact with other members of the sales team.

What is Gong?

Image source: www.gong.io on the 2023/04/24

Gong Pricing

Unlike many revenue intelligence software, Gong doesn’t have a clearly laid-out pricing structure posted on its website. Instead, all prices are by request. Gong begins by charging users a platform fee. Online research indicates that this fee begins at $5,000 billed annually.
Then depending on your needs, you’ll be allocated a license. You’ll be billed annually per user as well. The per-user license can range from $1,000-2,000 per year. Because there’s no information about the license types online, you’ll have to contact Gong directly to understand the scale of your annual bill.

Gong Pricing

Image source: www.gong.io on the 2023/04/24

What is Gong? Gong Pricing

Image source: www.gong.io on the 2023/04/24

Gong Alternatives FAQs

  • How much does Gong cost?
  • Who are the top Gong competitors?
  • What is the best alternative to Gong?

How much does Gong cost?

Gong doesn’t post information regarding its fees and licensing on its website, so it’s difficult to have a clear picture of the cost. In order to have an accurate estimate for your needs, you would have to contact a Gong salesperson. However, there is some information online supplied by third parties.

Research indicates Gong charges a base price, then fees per user, both on an annual basis. The base price seems to be around $5,000 per year, with the user fees ranging from $1,000-2,000.

Who are the top Gong competitors?

Gong’s top competitors include players in the conversation intelligence and sales enablement industries:

  1. Empower by Ringover
  2. Salesloft
  3. Outreach
  4. Chorus.ai
  5. Revenue.io

What is the best alternative to Gong?

The best alternative to Gong is Empower by Ringover. Empower is a sales enablement tool that provides conversation intelligence on transcripts of phone calls and meetings. Empower leverages OpenAI to generate accurate transcripts.

Based on those transcripts, you’ll receive actionable feedback at the personal and team level. Empower not only provides analytics on KPIs like speaking time, number of interruptions, and speaking turns, it also implements sentiment analysis. Sentiment analysis detects the emotion of the speaker, allowing Empower to determine when the prospect or client reacts positively or negatively.

The insights provided by Empower thus help to improve sales performance and training of salespeople. You can easily communicate best practices across the team, and identify obstacles specific to individual team members. With an easy setup, intuitive interface, and comprehensive features offering, Empower by Ringover is the best alternative to Gong.