Alternative #1: Empower by Ringover
Empower by Ringover is a sales enablement tool that implements conversation intelligence to bring many benefits to businesses. With Empower by Ringover, you’ll have accurate transcriptions of each phone call, powered by OpenAI. Those precise transcriptions ensure the topics discussed are identified and searchable. In fact, there are advanced filters that allow you to search not only topics, but for call quality too.
If you are looking to improve the training and performance of your teams, Empower by Ringover provides a range of metrics and analysis to coach and train agents efficiently and well. For example, Empower tracks the evolution of the emotions speakers expressed through sentiment analysis.
This feature determines what aspects of the pitch work well (or not). There’s also personalized advice for individual agents based on KPIs like speaking time, monologues, interruptions, and more. That way, every agent can improve their performance, and managers can easily identify best practices to diffuse across the team.