When one of your clients calls you, you can directly access their information thanks to automatic file retrieval. For each call, a ticket is automatically created or update by Ringover.
With Ringover, call your contacts directly from your Zendesk interface. Simply click on the phone number to make the call.
Easily transfer a call in progress to a team member or group. Choose the type of transfer: direct transfer, by request, or directly to voicemail.
Each call, voice message or conversation is automatically added to the customer’s ticket. No need to record manually, all your exchanges are recorded.
Thanks to Ringover mobile numbers, access your SMS sent and received directly from Gorgias. Ideal to resume an ongoing ticket.
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