Table of Contents
Customer Service Tools Article Summary
- Customer service tools help businesses centralize communications, streamline workflows, and deliver faster, more personalized support.
- Different solutions offer features such as cloud telephony, help desk ticketing, live chat, CRM integration, automation, and social media management.
- Choosing the right customer service software depends on your business needs, budget, team size, and preferred communication channels.
The CRM is a central tool for customer relationship management, but it's far from the only one. According to a HubSpot study, only 32% of companies use customer relationship management (CRM) software to manage their customer service [1]. More recent HubSpot research found that 74% of CRM leaders believe switching between tools slows down ticket resolution [2].
Customer expectations continue to rise. According to Salesforce, 82% of service professionals say customers expect more than they used to, while 43% of consumers say a poor service experience would prevent them from making another purchase [3]. To build an effective customer service operation today, you need the right tools.
👉 Which business phone system should you choose?👉 What is the best help desk software?👉 How do you choose a live chat solution?👉 Which CRM is right for your business?👉 What is the best collaboration tool for customer service teams?
We'll cover everything in this article. Discover the best tools on the market and explore the latest solutions through videos.
11 Top Customer Service Tools
1. Ringover: The Ideal Phone System Management Tool
Ringover is a simple, intuitive business phone system that integrates with numerous tools and adapts to companies of all sizes. This easy-to-use cloud solution combines advanced telephony, text messaging, video conferencing, and group messaging.
The software helps boost sales and customer service team productivity through real-time analytics and an intuitive interface. Ringover enables employees to communicate from any device, wherever they are. All they need is an internet connection.
Pricing
Ringover offers several plans designed to meet different business communication needs.
- TALK: Starting at $19 per user per month with annual billing, or $29 per user per month with monthly billing. This plan provides essential business telephony features, including unlimited domestic calls, click-to-call, text messaging, call logs, recordings, and business phone system settings.
- BUSINESS: Starting at $49 per user per month with annual billing, or $69 per user per month with monthly billing. In addition to TALK features, this plan includes the Power Dialer, advanced analytics and coaching tools, intelligent call routing, and more than 100 native integrations with business software.
- UNIFIED: Starting at $69 per user per month with annual billing, or $89 per user per month with monthly billing. This plan adds omnichannel communication tools, allowing businesses to manage interactions through WhatsApp, Facebook Messenger, Instagram, Google Reviews, shared email, and other communication channels.
- ENTERPRISE: Custom pricing for larger organizations that need tailored deployment, advanced administration, and dedicated support.
The published TALK, BUSINESS, and UNIFIED plans require a minimum of three users. Annual billing involves a 12-month commitment, and prices exclude taxes.
2. Crisp
Crisp is one of the world's leading help desk solutions, with a 2% global market share. This French platform offers a suite of tools designed to make life easier for both customers and businesses.
Crisp includes a shared inbox that brings all a company's communication channels together in one interface, including email, chat, WhatsApp, Instagram, and phone calls. It integrates with numerous tools, such as Jira, Trello, and GitHub, making it easier to track projects without complicating customer communication.
The software also includes a help center builder, marketing automation tools, a dedicated artificial intelligence hub, and a workflow builder that automates tedious, repetitive tasks.
With Crisp, teams across the organization can collaborate through a single interface and improve the quality of their customer responses. The ultimate goal? Turn customer service into a new customer acquisition channel through word-of-mouth recommendations.
3. Zendesk: A Comprehensive Help Desk Solution
Zendesk is one of the world's leading customer relationship management (CRM) platforms, offering several software products with different features designed to meet a variety of business needs.
Zendesk brings together multiple communication channels between customers and businesses through a ticketing system. The platform allows companies to provide support across messaging, live chat, social media, email, and phone calls.
It also includes a unified, collaborative agent workspace, AI-powered bots, a self-service help center for resolving questions and issues, ticket routing, and Zendesk Explore, which measures and analyzes the entire customer experience across the platform.
4. Slack: Boosting Team Productivity
Slack is a messaging platform that allows people to work more conveniently and efficiently in a secure, reliable professional environment.
The platform enables users to connect all their software tools and services, making it easy to find the information they need to move projects forward without delays or obstacles.
5. Brevo (Formerly Sendinblue): Automating Customer Support Emails
Brevo is one of the most recognized email marketing platforms on the market. It stands out for its intuitive interface, ease of use, and ability to meet the needs of both small and large businesses.
Brevo is designed with user experience and simplicity in mind, making its learning curve less steep than that of similar applications. However, that doesn't mean it lacks advanced features.
6. Hootsuite: Managing Your Social Media
Hootsuite is a management platform that covers almost every aspect of social media management.
From a single platform, users can perform simple tasks such as curating interesting content and scheduling posts, as well as more complex activities such as measuring their return on investment.
You can choose from several plans, ranging from a single-user subscription to a customized business account better suited to larger organizations.
7. Intercom: Managing Website Customer Support
Intercom describes itself as "a messaging platform that helps businesses connect with their customers."
To achieve this, the software uses a direct messaging platform where customers can interact with businesses and quickly manage their requests.
Intercom is a comprehensive, dynamic service offering numerous useful features to improve the customer experience.
Intercom isn't just a live chat tool. It's a complete management system that helps customers find answers to their questions almost instantly.
8. Front: A Unified Customer Communication Platform
Front is a customer communication platform that enables businesses to deliver personalized service at scale.
It combines the simplicity of an email inbox with automation and CRM insights.
Users can choose from more than 100 integrations, including Slack for internal communication, Zendesk for support tickets, and Mailchimp or ActiveCampaign for marketing campaigns.
With Front, employees from different departments can collaborate behind the scenes to deliver better responses more quickly, organize messages across channels, and maintain a personal touch.
9. LiveChat: Helping Customers Quickly Through Online Chat
LiveChat is a straightforward live chat solution that allows customer service agents to communicate directly with customers through their website.
Within minutes of signing up, users can start helping website visitors find what they need before they leave the site.
LiveChat is an excellent alternative to phone calls or emails. All you or your visitors need to do is type a message into the chat box and send it.
10. HubSpot: A Complete CRM Solution
HubSpot is a CRM platform that allows you to manage online marketing campaigns, provide customer service, build websites through its CMS, and much more.
HubSpot covers all the areas businesses need to focus on to grow, including:
- Generating new sales opportunities.
- Providing excellent customer service.
- Building websites.
- Analyzing data to support decision-making, and more.
What sets HubSpot apart from similar software is that all these business activities can be managed from a single dashboard.
Rather than relying on separate tools that integrate and communicate with each other, HubSpot is a unified platform built on the same database, with all its features accessible through one interface.
11. LiveAgent: Email Ticketing Software
LiveAgent is customer service software that simplifies request management and tracking through a ticketing system.
With a single tool, businesses can receive and manage requests from messaging channels, social media, and other applications.
You can track tickets throughout their lifecycle and automate repetitive tasks.
All requests are brought together in one place, regardless of the channel they come from.
LiveAgent's chat feature allows you to provide personalized support in real time by engaging users in quick, direct conversations.
The software also includes a call center, depending on the plan, which helps reduce waiting times and offers unlimited call recording.
Conclusion
A good customer service management tool should enable your teams to provide the right answer, at the right time, and as quickly as possible to every customer question.
Having effective customer service software can increase your company's sales while also improving customer loyalty.
Depending on your company's objectives, budget, and requirements, you'll choose one solution over another. Some tools offer a single core feature, while others provide a complete, 360-degree solution for managing customer interactions across multiple channels. To level up your customer service, schedule your Ringover demo today!
Citations
- [1]https://f.hubspotusercontent00.net/hubfs/53/2020%20State%20of%20Service%20Report.pdf
- [2]https://www.hubspot.com/hubfs/2024%20HubSpot%20State%20of%20Service.pdf
- [3]https://www.salesforce.com/service/resources/state-of-service-report/
Published on October 22, 2026.