How to link Ringover with Outreach?

Outreach is a software which provides softwares, with revenue management resources, based on AI technology 💻 (artificial intelligence) for commercial engagement, which then reacts to improve communications throughout the customer pathway: e-mails, voice and social media are all managed by the platform. With the Ringover integrated into Outreach, you’ll be able to:

• Easily pull up your calls and SMS messages connected in Outreach
• Tag and comment on calls in Ringover and pull up the tagged and commented call in Outreach
• Change contact status to share their progress with your employees
• Identify who is calling you and quickly access the contact's information thanks to our contact syncing feature
• No need to copy and paste numbers into your dialer thanks to Ringover's Click2Call feature

Now, let’s move on to integrating the tool 📳

💻 Head to the store on your Dashboard
Click on “activate” opposite “Outreach”, then authorise the permissions.

Configuration in Ringover

By default, the integration will be activated for all agents using the same email address on both Ringover and Outreach. You can also pair accounts with different emails:

You can select to pair Ringover tags with “Call Dispositions” or “Call Purposes”. If you activate these options and your tags fully match the values defined in these fields, when you tag a call, the “Call disposition” and/or “Call purpose” fields will be automatically completed.

Here’s an example of a tagged call in Ringover :

And the result of the call activity in Outreach :

There you go, your integration is all sorted!🎉