Freshdesk CTI Integration | Your Telephony in Freshdesk

File retrieval (CTI) and ticket creation

When one of your clients calls you, you can directly access their information thanks to automatic file retrieval. For each call, a ticket is automatically created or update by Ringover.

Save time and call in 1 click

With Ringover, call your contacts directly from your Freshdesk interface. Simply click on the icon next to the phone number to make the call.

Transfer your calls easily

Easily transfer a call in progress to a team member or group. Choose the type of transfer: direct transfer, by request, or directly to voicemail.

Follow your phone activity, ticket by ticket

Each call, text message, voicemail or conversation is automatically added to a client’s ticket. No more need for manual logging, all of your exchanges are saved.

Retrieve your text message exchanges

Thanks to Ringover mobile numbers, access your sent and received text messages directly from Freshdesk. Ideal for re-launching a ticket in progress.

Freshdesk CTI Integration Manage Your Calls in Freshdesk

File retrieval (CTI) and ticket creation

Save time and call in 1 click

Transfer your calls easily

Follow your phone activity, ticket by ticket

Retrieve your text message exchanges