Thanks to this integration, synchronise your RingOver phones with Freshdesk and increase your customer service efficiency.
When one of your clients calls you, you can directly access their information thanks to automatic file retrieval. For each call, a ticket is automatically created or update by RingOver.
With RingOver, call your contacts directly from your Freshdesk interface. Simply click on the icon next to the phone number to make the call.
Easily transfer a call in progress to a team member or group. Choose the type of transfer: direct transfer, by request, or directly to voicemail.
Each call, text message, voicemail or conversation is automatically added to a client’s ticket. No more need for manual logging, all of your exchanges are saved.
Thanks to RingOver mobile numbers, access your sent and received text messages directly from Freshdesk. Ideal for re-launching a ticket in progress.