About Best Western Hotels & Resorts
Best Western Hotels & Resorts is a hotel cooperative comprising over 300 hotels in France, ranging from economy to high-end. Its mission is to support hoteliers daily with tools, procedures, and best practices, while providing full support to guests before, during, and after their stay.
What were Best Western’s needs?
- Gain agility in call management
- Enable remote work and ensure team mobility
- Guarantee business continuity even during meetings or peak activity
- Accurately track the call journey
- Centralize telephony within their business tools
“ Before Ringover, we were using a classic telephony solution, much less agile and much more restrictive for remote work “
Agile telephony, simple to deploy, and totally self-manageable
Best Western has been using Ringover since 2019, as part of an effort to modernize its telephony and improve the efficiency of its customer service.
Ease of deployment was one of the major assets: teams become autonomous very quickly, without systematic intervention from an account manager. For example, they can redirect all calls to the front desk during a meeting, thereby guaranteeing business continuity even with reduced staff.
Ringover also allows them to track the journey of each call in detail: number dialed, redirections, possible passage through an answering machine or other channels.
“ The dashboard allows us to precisely track the Customer Journey: check if they dialed the correct number, see how the call was distributed, and if it went through the answering machine or other alternative solutions “
Seamless integration into business tools
Ringover integrates directly into Best Western's CRM, allowing teams to manage calls without switching interfaces. This integration simplifies handling requests, improves responsiveness, and streamlines daily work.
“ One of the main advantages is that we don't need to open the Ringover window: everything is directly integrated into our tool “
A partnership based on innovation and support
Best Western highlights the quality of human follow-up with the Ringover teams, who are always available to explore new solutions and support them in the continuous improvement of their customer service.
“ We have great pleasure working with Ringover since 2019 now. We have always had a contact person ready to search with us for truly innovative solutions “
More agile customer service and strengthened satisfaction
With Ringover, Best Western benefits from an intuitive, flexible, and accessible tool from anywhere, allowing teams to be more responsive and better absorb peak activity.
Increased Productivity: Smart call distribution and simple settings optimize call handling.
Enhanced Efficiency: Calls are better routed, teams gain comfort in their work, and customers benefit from a smoother service.
