From 60% to 96%: How Pro Resources Closed the Service Level Gap with Ringover + Avionté

• Specialty: Temporary Staffing
  
• Size: 150+ employees
  
• ATS/ CRM: Avionté
  
• Use cases: Activity insights. Performance tracking. Call management.
• HQ: Indiana, US
  
• Website: www.proresources.com
• Features used: Avionté integration, call recording, transcripts, coaching & analytics

OVERVIEW

For more than 30 years, Pro Resources Staffing Services has built a reputation for delivering client-first soltuions that scale from a single gire to hundreds of placements. Recognition frol Forbes and Statista as one of America's best temp staffing firms reflects not only Pro Resources' strong recruiting but also its commitment to smart technology and strategic partnerships. 

But even the most experienced agencies can struggle when call visibility, manual data entry, and recruiter productivity stand in the way of delivering personalized service at scale.

That changed when Pro Resources integrated Ringover's cloud-based VoIP directly into Avionté's staffing platform. Suddenly, every client and candidate call was visible, logged automatically and available for training insights — ensuring no interaction slipped through the cracks. 

In fact, what is a common issue for most agencies — fully missed connections because recruiters can’t be available by phone 24/7 or track after-hours inquiries — was almost completely resolved as Ringover captured the contact information of all missed calls. By closing that gap, Pro Resources raised its overall service rate from 60%, which included nearly a third of calls previously missed, to 96%, by gaining the ability to capture and follow up on all missed inquiries. This allowed the agency to strengthen talent pipelines, improve customer service, and drive real bottom-line results.

See how, by integrating Ringover’s cloud-based VOIP with Avionté’s core platform, Pro Resources unlocked a partnership that provided a faster, smoother experience for clients and candidates, and delivered measurable results.

THE CHALLENGE: VISIBILITY, EFFICIENCY AND MISSED OPPORTUNITIES

Before Ringover, Pro Resources faced operational hurdles common to many staffing agencies —managing high volumes of calls between recruiters, sales teams, clients, and candidates without clear transparency. But for a firm built on delivering exceptional client and candidate experiences, these challenges carried real consequences. They struggled with several critical issues:

✘ Limited Call Visibility: Without an integrated system, every call required manual logging. Managers had no real-time insight into recruiter performance, candidate conversations, or follow-up activity. The lack of visibility made it difficult to coach effectively, track client engagement, or ensure consistent candidate experiences

✘ Inefficient Workflows: Recruiters were forced to juggle between personal notes, spreadsheets, and the ATS to keep records updated. This manual process slowed responses, introduced errors, and cut into time spent on meaningful candidate and client interactions.

✘ Missed Opportunities: Perhaps most critically, calls without voicemails were invisible. Candidates who called back, had unresolved issues, or were potential new prospects often fell through the cracks, creating hidden gaps in client service and talent acquisition.

ENTER RINGOVER! COMMUNICATION DESIGNED FOR STAFFING

Ringover is a cloud-based VoIP communication platform that transforms traditional phone systems through internet connectivity. It delivers enterprise-grade calling, SMS, video conferencing, and analytics. Its AI-powered features — including call transcription, conversation insights, and coaching tools — help teams work smarter and communicate more effectively via any device and location.Ringover proved to be the perfect fit for Pro Resources, not by chance, but by design. Founded over a decade ago in Paris, France, the company initially served European call centers but quickly pivoted during COVID-19 to focus on staffing, recognizing that recruiters operate like salespeople with unique dual market demands.

This insight drove Ringover to build features tailored specifically to staffing challenges, enabling agencies like Pro Resources to bridge gaps between outreach, data, and operational efficiency. 

Boosting Staffing Performance Through Ringover and Avionté Integration

Pro Resources became the first client to implement the integration between Ringover and Avionté. While initial technical adjustments were required, the results were quick. One major impact of the integration was that the agency went from missing roughly 30% of calls when recruiters were unavailable or it was after hours, to reaching a 96% service level, now being able to capture and follow up on almost all previously missed connections.

And the impact of this was significant. Each previously missed call meant lost opportunities to resolve issues quickly, connect candidates with roles, and match clients with talent — posing a risk to both their high service standards and potential revenue.

RESULTS

And with Ringover fully integrated into Avionté, every call, recording, and transcript flows automatically into the platform, eliminating manual entry and system switching. Managers gain real-time visibility to coach recruiters, boosting client satisfaction and sales performance while recruiters can focus on building relationships and closing placements.The Avionté-Ringover integration eliminates the disconnect between communication and candidate management, allowing for:
✓ Accurate Data: Automatic logging captures every call, note, and interaction directly in Avionté, reducing errors and eliminating gaps in records. This ensures that all recruiter activity is tracked comprehensively, providing a single source of truth for client and candidate interactions.

✓ Coaching in Real Time: Managers can review conversations instantly for training and quality purposes, which is critical for maintaining consistent service, quickly addressing performance gaps, and reinforcing best practices across the team


✓ Consistent Candidate Experience: With call data, recordings, and notes automatically logged into Avionté, every recruiter interaction is informed and seamless. Clients and candidates benefit from faster responses, more personalized communication, and fewer missed opportunities. 

✓ Better Decisions: Integrated, reliable data gives leadership clear insights into team performance, client engagement, and operational trends. Accurate call metrics enable smarter decisions, from staffing strategy to workflow optimization, helping the agency identify growth opportunities, allocate resources effectively, and continuously improve efficiency and service quality.

As Shelly explains: "Integrating Ringover with Avionté eliminates the disconnect between communication and candidate management. Calls, transcripts, and coaching notes are automatically linked, saving recruiters time and reducing missed information. Managers gain real-time visibility for training, while recruiters no longer need to log activity manually. This boosts efficiency, ensuring a consistent experience and providing reliable data for better decision making."

A PARTNERSHIP BUILT ON FEEDBACK, INNOVATION AND GROWTH

The relationship between Pro Resources and Ringover goes far beyond technology — it’s a true strategic partnership. From the very beginning, Pro Resources provided insights that directly shaped the Avionté-Ringover integration, ensuring the platform met real-world staffing needs. Today, Pro Resources regularly provides referrals, while Ringover keeps enhancing the platform, creating a cycle of innovation and results that drive measurable success.

And Ringover’s team — across Sales, Support, and Product Development — has been consistently responsive, eager to incorporate feedback, and quick to resolve challenges. 

As Shelly notes: "What stood out in our partnership with Ringover is how responsive their entire team has been. As the first Avionté user to implement the integration, we faced a few initial bumps, but their team addressed them quickly and effectively. Even more importantly, they welcomed our recommendations and developed solutions whenever possible. That responsiveness and adaptability have been invaluable."

This commitment to meeting customer satisfaction transforms Ringover from a software provider into a growth partner. By continuously evolving their VOIP and communication platform based on client feedback, Ringover empowers staffing agencies to scale efficiently, optimize recruiter performance, and deliver exceptional experiences for both clients and candidates.

TURNING PARTNERSHIPS INTO PERFORMANCE WITH AVIONTE + RINGOVER

The three-way partnership between Pro Resources, Ringover, and Avionté showcases the power of combining two leading staffing technologies into a single, seamless ecosystem. By aligning with partners such as Avionté and Ringover, who understand the unique challenges of the staffing industry, Pro Resources transformed operational pain points into a clear competitive advantage.

Ringover drives growth by making our recruiters more efficient, improving the candidate and client experience, and providing actionable call data. Integrated into Avionté, we save time, coach better, and scale smarter,  said Shelly Siade.

For staffing agencies looking to elevate service and performance, the blueprint is clear: integrate seamlessly, partner with technology providers who understand your industry, and enhance core operations — all while delivering consistent, high-quality experiences for both clients and candidates.

KEY TAKEAWAYS

• Data-driven staffing operations: Integration between Ringover and Avionté transformed communication data into actionable insights for better decision-making.
• Stronger client and candidate experience: Faster response times and consistent communication improved satisfaction and retention.
• Enhanced visibility for managers: Real-time insights into recruiter activity enabled better coaching, accountability, and quality control.
• Improved recruiter efficiency: Automated call logging and tracking eliminated manual data entry, saving time and reducing errors.
• Boosted service performance: Pro Resources increased its service level from 60% to 96% by integrating Ringover with Avionté’s staffing platform.