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What Can a Hosted VoIP Do for You?

A high-quality hosted VoIP solution doesn’t just support VoIP calling for your contact center. In addition to providing you the ability to establish and run a 100% cloud contact center, Ringover’s hosted VoIP call management software also offers a bundle of essential tools for monitoring and maintaining healthy call center performance and achieving higher customer satisfaction levels. Stay flexible and able to respond to changing demands, with the ability to instantly add new lines and adjust your settings as needed, all from an easy-to-use dashboard.

A friendly and flexible cloud phone system for your company’s everyday needs
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  • Unlimited calls to 110 destinations
  • Local number from 43 countries
  • Mobile, web, and desktop applications
  • IVR and call forwarding
  • Call logs and recordings
  • Call and voicemail transcription
  • Click-to-call
  • Video conference, instant messaging
  • Access to our API
A 100% integrated cloud solution that empowers team management and support
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All SMART features, plus:
  • Local number from 65 countries
  • Advanced IVR (smart routing, call groups, call queues…)
  • 2 integrations
  • Advanced analytics
  • Coaching (double listening, whispering…)
  • Access to our webhooks
Advanced communication and productivity features to boost your business
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All BUSINESS features, plus:
  • Call campaigns
  • Power Dialer
  • Call scripts
  • Voicemail drop
  • Local Presence Dialing
  • 3 integrations
  • Single Sign-On

Data You Depend On

Access the data you need, when you need it, with your Ringover dashboard, available to you 24/7 with historical and real-time data:

  • Pull metrics data anytime, with on-demand reporting
  • Customise your personal dashboard to show only what you want to view at-a-glance
  • View key performance indicators, adjust call routing, call campaigns, and agent assignments, all from one location

Ringover’s interface takes the stress away from keeping an eye on your contact center’s performance and taking needed actions to ensure your business is offering the best service to your customers.

Ringover Brings You the Solutions You Need with Hosted VoIP

Establishing and managing a full-service call center may seem like a daunting task, but Ringover makes it both easy and simple. From the comfort of your own home, you will be able to set up and configure your contact center settings, instantly add up to 80 new lines, assign numbers to your agents in remote locations, and monitor performance. Make adjustments to your call routing settings, set up and manage outbound campaigns for your predictive dialer or auto dialer, and pull KPI data anytime you need to, with Ringover’s robust hosted VoIP software.

Powerful Customer Service Tools

Listen and Offer Assistance

With Ringover’s call monitoring and recording capabilities, you’ll be able to monitor live agent calls and record calls for future playback. Listen in and be equipped to offer helpful coaching and training to your agents, as well as positive feedback!

Integrate Customer Relationship Management Software

Give your agents instant access to client files, action items, notes and more, with full integration of your current CRM software into the Ringover platform. Your agents will be able to access the tools they need, all from one interface, improving call handling times and customer satisfaction levels with fast and effective call resolution.

Keep Your Team in Contact

Both you and your agents can stay in touch, with direct SMS messaging between users, video conferencing, and whisper functionality. You’ll be at the ready to jump in and assist discreetly when your agents need some extra help on a call, or hold a video conference with your agents no matter where they are, to ensure everyone remains in contact and up to speed.

Save Money and Time with Ringover’s Hosted VoIP

Let Ringover Handle Your PBX

Ringover’s hosted VoIP service means you can leave the hard work to your software provider. Your cloud PBX will be fully managed by Ringover, removing any need for a physical PBX, or for you to maintain one.

Minimal Setup Costs

Discover just how affordable it is to establish and maintain your cloud contact center with a hosted VoIP solution. As long as you and your agents have an internet connection, a router, and a computer or smartphone, you can be on your way to running a successful cloud contact center for your business.

Manage Your Call Center from Home

Log into Ringover and access all the information and action items you need from wherever you are, as long as you have an internet connection. Whether you’re working from home or at a remote location, you can uphold a seamless experience for yourself, your agents, and your customers.

Try Ringover’s Hosted VoIP Solution For Free

See if Ringover Works for You

With a free trial of Ringover’s cloud contact center software and hosted VoIP, you can determine if it works for you and your business, with no further obligations.

Advanced Technology

Enjoy the myriad features and capabilities brought to you by Ringover’s advanced technology, all via a simple and easy-to-use platform.

Start Today and Discover the Benefits of Hosted VoIP

All it takes is a few clicks, and you’ll have the opportunity to explore the powerful features and capabilities offered by Ringover’s hosted VoIP and cloud call center software. Begin your free trial Ringover today!

7-day free trialAll features included

Hosted VoIP FAQ

  • What is a hosted phone system?
  • What does VoIP mean?
  • How does VoIP reduce costs for a business?
  • What are the benefits of using hosted VoIP for my business?
  • What’s the difference between VoIP and hosted VoIP?
  • Is VoIP the same as hosted voice?
  • Can you host your own VoIP?

What is a hosted phone system?

A hosted phone system is one in which the servers and hardware are located outside your business location and maintained by third-party vendors. It is usually hosted in the cloud and uses VoIP technology to facilitate calls over the internet. As a result, hosted phone systems are also called cloud phone systems or hosted VoIP solutions.

Unlike traditional on-site phone systems, a hosted VoIP solution does not require you to set up servers or hardware on your business premises. Your service provider takes care of all that in off-site data centers. All you need to do is to purchase their services by paying monthly subscription fees.

A hosted VoIP solution is more cost-effective and scalable than traditional systems. It also helps you save on installation and maintenance costs. Further, it offers functionalities beyond voice calling, such as video conferencing, messaging, call recording, built-in analytics, IVR, CRM integrations, and more.

Hosted VoIP is a phone service that offers a VoIP (Voice Over Internet Protocol) phone system, without the need of an on-site PBX hardware. Traditional landline systems require an onsite PBX. Hosted VoIP providers will typically host a cloud-based PBX as part of their service, in addition to full cloud call center functionality. There is not a need to maintain servers onsite with hosted VoIP, reducing cost and eliminating maintenance requirements on behalf of the subscriber.

What does VoIP mean?

VoIP stands for Voice Over Internet Protocol. VoIP is a telephony technology that sends voice signals over the broadband internet as digital packets, instead of via phone lines as with traditional phone systems. VoIP technology generally provides clear call quality and additional capabilities, such as video conferencing and the ability to send multi-media messages, which are not supported by traditional phone lines.

How does VoIP reduce costs for a business?

Traditional phone lines charge by the minute for long-distance calling, in addition to the costs incurred for hardware required to establish the phone system, and price per line used. VoIP requires a very minimal amount of hardware and often, VoIP providers provide free calling and the ability to add a large number of lines for a low fee.

What are the benefits of using hosted VoIP for my business?

Businesses benefit from hosted VoIP phone solutions in the following ways:

  • No hardware and maintenance costs: Since service providers own and maintain the servers and hardware, you need not invest in the infrastructure and set up server closets in your business location.
  • Easy installation: Setting up a traditional phone system is often long and complex. However, installing a hosted VoIP is easy – you can purchase a plan and set it up yourself.
  • Multi-device accessibility: You can use cloud-based VoIP phone systems on your laptops, desktops, VoIP desk phones, smartphones, tablets, and other devices.
  • Scalability: The subscription-based plans offered by hosted VoIP solution providers make it easy to add or remove users when you upsize or downsize your team.
  • Portability and flexibility: You can make and receive calls and enjoy all features and functionalities from anywhere with a good internet connection.

What’s the difference between VoIP and hosted VoIP?

Voice over Internet Protocol or VoIP is a technology that allows users to make and receive calls over the internet. A traditional hard-wired phone system transfers voice signals through copper wires, but VoIP technology converts signals into data packets and sends these digital data packets through internet connections.

The term hosted VoIP refers to a phone system hosted in the cloud by third-party service providers and uses VoIP technology for calling. In other words, the servers and hardware of a hosted VoIP system are not in your business location – they are owned and operated by third-party vendors.

You should note here that not all VoIP phone systems are cloud-hosted. You can also have on-premise VoIP systems that make and receive calls through the internet, but the hardware is within your office premises. A hosted VoIP, however, is more cost-effective, flexible, and scalable than the on-premise version.

Is VoIP the same as hosted voice?

From a technical point of view, the answer is no. Though VoIP and hosted VoIP offer you the same functionality – internet-based calling – there is a fine line between the two.

The term VoIP stands for Voice over Internet Protocol. It is a telephony technology that allows you to make or receive calls over the internet. While traditional PSTN or ISDN lines use copper wires to transmit calls, VoIP converts calls into digital data and transfers them as data packets over the internet.

A hosted voice system is a phone system that uses VoIP technology in its operations. As the name suggests, you do not own or host the system in your office location - it is hosted in the cloud by third-party vendors who own, operate, and maintain it.

A VoIP system could also be location-based, but cloud-based versions offer more cost-effectiveness and flexibility than on-premise VoIP systems.

Can you host your own VoIP?

Though cloud-hosted VoIP systems are the most popular choice, you can choose to set up a self-hosted VoIP system. It, however, is a complex process and requires high-level technical expertise.

For starters, you will need to purchase the server space for your VoIP PBX – you can go for a virtual server or set up on-site servers. You will also require open-source PBX software that you can customize to suit your business needs. Likewise, you must obtain a phone number from Direct Inward Dialing (DID) providers to route your calls.

As you can see, setting up a self-hosted VoIP requires technical and programming skills. If you are an SME with no dedicated IT personnel, it could be challenging to set up self-hosted VoIP. A good alternative would be to opt for a hosted VoIP solution provider. It is cost-effective and offers easy installation in just a few minutes. Hosted in the cloud, it eliminates installation, maintenance, and hardware costs. You can access the platform and its features from anywhere using the internet.

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