About CSS Construction
CSS Construction is a premier staffing company based in North Carolina, specializing in providing skilled labor to construction companies across multiple US markets. With over 300 clients, 80 Employees and $50M in revenue, their high-volume operations rely entirely on constant communication between sales reps, recruiters, clients, and temporary staff.
Challenges
Before adopting Ringover, CSS Construction managed operations through a mix of AT&T Office at Hand for support desks and corporate wireless cell phones for the remaining staff. This setup caused major operational problems:
- No reliable data on team performance and zero reporting.
- Recruiters spent hours manually logging every call into Bullhorn and HubSpot, leading to lost time and bad data.
- No quick way to deploy new numbers or add new users for remote work.
“ Before Ringover, recruiters had to manually log every call into Bullhorn, which led to inconsistent data and lost time. Now, calls are automatically tracked and synced, allowing recruiters to focus on placements instead of admin work. This alone has significantly improved efficiency and placement speed. “
The solution
To centralize all communications and gain visibility, CSS Construction deployed Ringover to 70+ users across Sales, Recruiting, Support, and Management, natively integrating it with HubSpot and Bullhorn.
Business Impact:
- Onboarding Accelerated by 50%: New hire ramp-up time cut from 3 weeks down to just 1 week.
- +20% to 30% more calls are handled every day.
- Global Activity Boost: A 25% overall increase in call activity.
Empower, Ringover’s AI conversational solution
To gain AI-driven insights into calls and eliminate manual coaching, CSS Construction activated Empower, Ringover’s AI conversational tool.
They use call transcriptions, AI summaries, keyword tracking and performance insights to transform their coaching.
“ I would recommend Empower to any company due to the fact it has taken out so many of our administrative tasks with logging, tagging, workflows, and call summarization. “
Impact & added value
- Better CRM Data: Huge increase in data accuracy and call logging within our CRM.
- Coaching at Scale: Instantly review call summaries to track performance trends across various teams without listening to full recordings.
- 60-70% time saved: Less time spent reviewing calls manually, saving hundreds of hours for managers.
Results
“ The biggest value isn’t just the phone system to us. It’s the ecosystem of analytics, integrations, and AI that comes with it all wrapped up into one solution. It’s a true productivity tool “
Why CSS Construction Recommends Ringover & Empower
- Easy Scaling: Quick turnaround to deploy lines and manage remote teams.
- Native Integrations: Direct sync with Bullhorn and HubSpot that removes administrative bottlenecks.
the Ringover-Empower duo pushes flawless call analytics, accurate tags, and AI-generated text summaries straight into HubSpot and Bullhorn.
