logo-line-color Created with Sketch.
Start your free trial

Update

This content may not be completely up to date. To see the latest version, please go to our Help Center.

How to link Ringover with Microsoft Dynamics?

Support Home page > Integrations > How to link Ringover with Microsoft Dynamics?
Notes:
- You need a Ringover Power account 💳 to take advantage of the Dynamics phone system integration
- This integration must be performed by a Ringover account administrator 👨‍💼 with Dashboard access.
- This integration must be performed by a Dynamics account administrator 👨‍💼.


Step 1: From your Ringover Dashboard

Step 2: Add Ringover in Microsoft Dynamics



Step 1: From your Ringover Dashboard


💻 Go to https://dashboard.ringover.com/integrations and click “activate” across from “Dynamics”:

Enter your Dynamics environnement’s URL

Customize the integration to fit your needs


Step 2: Add Ringover in Microsoft Dynamics


Part 1 : Install Channel Integration Framework


Go to “Settings >> Solutions”

Then choose “Get Solutions from Marketplace

The “AppSource” opens, search for “Channel Integration Framework” and “Get it now”

Accept Microsoft’s terms

Choose the org you want to install it to
Once installed, the app will appear on your app list


Part 2 : Set up Channel Integration Framework


Go to “Channel Integration Framework” app
Click “New”

Set up as follow

Be sure to select the apps you want Ringover to appear in and to select the roles


Click Save

Now the Ringover dialer appears on the right side of the screen

You can now make/receive calls from this dialer. Your calls will automatically be logged on the contact details pages.


Part 3 : Enable click2call


Go to “Settings >> Administration” then "System Settings"

Under General, tab Choose "Skype for business/Link" instead of "Skype"
Back to the Support Home page

Was this article helpful?

Print
Yes No
×
photo stephane

Welcome to Ringover!

Contact our sales team

or give us a call

+1 438 448 4444

×
Contact our sales team
  • France
  • Spain
  • United Kingdom
  • USA
  • Canada
  • Australia

Other country?

    Contact our sales team
    Thank you !
    We are excited to connect!

    One of our product experts will be in contact as soon as possible to book your custom demo and answer any questions you may have.