Functionalities > Calls distribution > Priority call queue

Reduce time on hold for your privileged contacts

Allow your VIP callers to skip the call queue by creating call queue hierarchies in your phone systems.

Priority queue jumps

Specify your privileged clients’ numbers and allow them to reach you more easily. Whenever one of them calls, they will be placed first in the active call queue.

Priority queue jumps
Create call flow hierarchy

Create call flow hierarchy

Prioritize the most important incoming calls - such as emergency calls - by placing them ahead of your call queues. Indicate for each of your phone systems their degree of priority in order to establish a global hierarchy for incoming call flow.

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