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Explore the Many Capabilities of IP Phone Systems

Advancements in telephony have given businesses the ability to do much more than simply place and accept calls with their telephone service. IP phone systems now offer more advantages to business contact centers than traditional phone lines ever could. With Ringover’s VoIP software, businesses are now able to establish and manage fully remote call centers, thanks to an advanced IP phone system that can be set up, managed, and used from anywhere around the globe. Ringover offers a robust 100% cloud contact center software that empowers businesses to provide high-quality customer service to clients, all whilst working from remote locations.

Simple and Easy to Use, Yet Powerful and Effective

Implementing Ringover’s IP phone system software is so simple, you don’t even need a technical specialist. Once you download the Ringover application, you’ll be walked through a series of simple steps, and be up and running in no time. It only takes a few minutes to configure your settings, instantly add and assign new lines, and contact your agents. Ringover’s full-service call center software solution provides reliability, flexibility, and advanced feature offerings. Configure inbound call settings and create outbound call campaigns for your auto dialer or predictive dialer, all from one application.

IP Phone Systems Give Your Business Flexibility

Your customisable real-time Ringover dashboard enables you to keep tabs on your call center’s performance, and react if and when necessary. Adjust call flows and routing, monitor calls, and offer feedback or help when needed, instantly add new lines and establish agent groups…and much more.

Be In-the-Know with Your Contact Center

Data at Your Fingertips

Enjoy the benefits of having all you need to run an effective call center, all at your fingertips. Ringover’s real-time dashboard provides you with the data and metrics you need, to run your remote call center efficiently, all from one easy to use endpoint.

Customisable and Available

Select which data indicators you wish to see at a glance on your dashboard, such as average call wait time, call abandonment rate, outbound call performance, and more. Your dashboard is customisable and always available to you, providing historical and real-time data on-demand, whenever you need it.

Remote Support

Although your customer service center may be fully remote, you and your team will be in touch and up to date, thanks to multiple functionalities, such as direct messaging, video conferencing and a whisper capability.

Build a Stronger Team with Ringover’s IP Phone System

Stay in Touch

Ringover offers more than just VoIP calling. Build a stronger team by staying in touch with your team members via direct SMS messaging and video conferencing. You’ll be able to contact groups or individual agents whenever you need to, and agents will be able to message, conference, and transfer calls between one another, in order to better support the team as a whole, and effectively handle calls.

Monitor and Coach

Call monitoring and recording are a feature of Ringover’s IP phone system software, giving you the ability to listen to calls and provide feedback to your agents when needed, as well as analyse current trending of customer inquiries.

Remain Flexible and Nimble

Help your team of agents do their best and increase customer satisfaction levels, by adjusting call volume, call routing and more. Ringover empowers you to keep tabs on call center performance indicators, and react quickly to respond to changing contact center needs.

Join the Thousands of Businesses Who Already Use Ringover

More Time to Run Your Business

Give yourself more time to run your business, thanks to the ease and effectiveness of Ringover’s IP phone system software. You’ll be up and running with your call management software in a few clicks, and on your way to managing your call center with ease and confidence.

Tried and True IP Phone System

Tens of thousands of businesses have already discovered the advantage of Ringover’s IP Phone System. Once you start using Ringover you will quickly see why so many businesses prefer this advanced cloud contact center software solution.

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Begin your free trial today! Within just a few clicks, you can get started with a free trial, and see what Ringover can do for your business call center. All you need to do is click here.

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IP Phone System FAQ

  • What is an IP based phone system?
  • Can I use an IP phone from home?
  • How do I set up an IP phone?
  • What are the advantages of IP phone systems?
  • What is needed for an IP phone system?
  • Can IP phone be used as landline?
  • What is the best IP phone system?
  • What are the differences between IP and VoIP?
  • What are the benefits of an IP phone system?

What is an IP based phone system?

An IP phone system is a telephone system that uses Internet Protocol (IP) technology in its operations. It uses the internet to send and receive voice calls, fax, video calls, instant messages, voicemail, and other forms of data communications.

A traditional phone system uses analog Public Switched Telephone Network (PSTN) lines to carry voice calls. An IP phone system converts voice data and communication into digital signals, which travel as data packets via internet connections. Voice over Internet Protocol (VoIP) is a subset of IP technology – it refers to the transfer of voice calls over the internet.

An IP phone system can be location-based or cloud-based. In the former, you have the hardware and servers in your business location, while the latter is hosted in the cloud and managed by third-party vendors. Cloud-based IP phone systems like Ringover are more flexible, scalable, portable, and cost-effective than traditional telephony.

Can I use an IP phone from home?

Yes, you can use your IP phone from home. As long as you have your IP phone logged into your VoIP software application and have an internet connection, you will be able to accept and place calls as if you were at work, from any location. You will have the ability to transfer calls, dial extensions, and hold video conferences, all from your work phone number.

How do I set up an IP phone?

To set up an IP phone, you will first need to select a VoIP software provider and download the application to your computer or smartphone. The application will walk you through the steps needed to configure your connection and establish an IP phone number. Depending on whether or not your computer or laptop has a speaker and microphone, you may need to purchase a headset.

What are the advantages of IP phone systems?

IP phone systems offer multiple advantages for businesses over traditional landline systems. To set up a VoIP phone system you need minimal equipment. IP phone systems typically cost less to implement and also to maintain, than traditional phone lines. Another advantage of IP phone systems is the ability to take and place calls from anywhere around the globe, as long as you and your recipient have an internet connection.

What is needed for an IP phone system?

An IP phone system refers to a telephone system that transfers voice calls and other data communications over the internet. If you choose a cloud-based IP phone system, your need the following:

  • Internet connection: Since IP phone systems use the internet for data transfer, you need a stable internet connection.
  • IP phone service: Cloud business phone systems are owned and operated by third-party vendors, so you need to create an account with an IP phone service provider.
  • Internet-enabled devices: For IP phone systems to work, you need internet-enabled devices like laptops, desktops, smartphones, tablets, or VoIP desk phones.

If you convert analog phones to the IP phone system, you will need additional equipment like Analog Telephone Adaptors (ATAs) and ethernet cables. Likewise, you can go for an on-premise IP phone system. In that case, you will require the hardware and equipment to install the phone system within your business premises.

Can IP phone be used as landline?

Yes. With some extra hardware and equipment, you can use an IP phone as a landline phone.

Typically, IP phone systems work on internet-connected devices like desktops, laptops, and smartphones. However, if you already have a landline system, you don’t have to ditch your analog phones. You can enjoy IP capabilities on such devices with Analog Telephone Adaptors (ATA) or VoIP adaptors.

The adaptor acts as a bridge between your analog phones and the IP phone system. It connects with a router or modem using an ethernet cable. Once configured, you can plug it into your landline phone to enjoy IP capabilities on it.

Alternatively, you can use IP desk phones – these look exactly like standard landline devices but with internet calling features. Once connected with the internet and your service provider, they work like landline phones. You can also port your current landline numbers to IP phone systems.

What is the best IP phone system?

Many companies offer IP phone systems for businesses of all types and sizes. They offer hosted IP phone services – that is, they are third-party vendors that provide cloud-based business phone systems on monthly subscription fees.

Ringover is a leading IP phone system provider for small, medium, and enterprise-level businesses. It is a cloud-hosted system that acts as a unified communications platform with functionalities like VoIP calls, internet fax, SMS, video conferencing, and others. You can subscribe to a monthly plan that starts as low as $19 per user and use it on laptops, desktops, and mobile devices.

Here is a full list you can consider for cloud IP phone systems:

  1. Ringover
  2. Quicktalk
  3. RingCentral
  4. Nextiva
  5. Vonage
  6. Ooma
  7. 8x8
  8. Grasshopper
  9. Dialpad
  10. magicJack
  11. GoTo Connect
  12. CallHippo
  13. CloudTalk

Those who are looking to set up on-premise IP phone systems instead of a cloud-hosted one can consider the following providers:

  • 3CX
  • Mitel
  • Avaya IP Office
  • Cisco
  • FreePBX

What are the differences between IP and VoIP?

You will often see the terms IP and VoIP used synonymously. Though they both refer to internet-based communications, there is a technical difference between them.

IP stands for Internet Protocol and refers to technologies that transfer voice, video, and multimedia sessions over the internet. It is a broad category that includes the internet-based exchange of voice calls, video calls, fax, instant messages, and other forms of communication.

Voice over Internet Protocol (VoIP) is the technology for transferring voice calls within IP telephony. In other words, VoIP is a sub-category of IP telephony that you can use to make and receive calls over the internet.

So, the main difference between IP and VoIP is in the type of data they transfer. While IP is a broad term for telephone systems that transmits digital data over the internet, VoIP is a specific subset of IP that exclusively transmits voice data.

What are the benefits of an IP phone system?

The opportunity to modernize your business communications through one of the leading IP phone systems in the market. A fully-featured cloud business phone system for SMBs and enterprises, it offers several capabilities like voice calls, video conferencing, SMS, fax, collaboration, and call management. With this state-of-the-art IP phone system, you can easily set up a contact center and monitor agent performance.