Decide whether or not to record all calls or only certain calls. For example, you may decide to record all client support calls, but not internal calls between your team members.
For calls in progress, stop recording the call at any time. Do this at the request of the caller, for example. Resuming the recording is just as easy as stopping.
Replay recorded calls from your logs in a single using your computer, tablet, or mobile phone. If you use a CRM, find all recorded conversations logged in the client file.
Offer your teams engaging coaching sessions where recorded conversations are replayed. Use these conversations as a way to evaluate the individual performance of your agents.
Locate a conversation in which a problem was encountered to find out exactly what was said between the caller and the agent.
All recorded conversations are stored for a duration of 12 months.
Yes, simply copy and paste the link for the conversation recording - no need to download.
Each user can listen to their own recorded conversations. Only Administrators and Supervisors have the possibility of listening to the entire team’s conversations.